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Philosophy and
Management
Strategies
Quality
What is Quality
"meeting the customers requirements
Fitness for use
Inversely proportional to variability (modern quality)
Its has become one of the most important consumer decision
factors in the selection among competing products and
services.
Dimensions of Quality
The quality of a product can be evaluated in many ways referred to as
dimensions of quality.
1. Performance: Will the product do the intended job?
2. Reliability: How often does the product fail?
3. Durability: How long does the product last?
4. Serviceability: How easy is it to repair the product?
5. Aesthetics: What does the product look like?
6. Features: What does the product do?
7. Perceived quality: What is the reputation of the company or
its product?
8. Conformance to standards: Is the product made exactly as
the designer intended?
Quality Improvement
What is Quality Improvement
The reduction of variability in processes and products.
Excessive variability in process performance often results in
waste.
Reduction of waste.
Quality Philosopher
Individuals who have been identified as making a
significant contribution to improving the quality of goods
and services.
o Walter A. Shewhart Shewhart cycle also know as
plan-do-check-act (PDCA)
o W. Edwards Deming 14 Points for management
o Joseph M. Juran General management approach
as well as statistics
o Armand Feigenbaum Total Quality Control
o Philip Crosby Preached that quality is free.
o Genichi Taguchi Emphasized the minimization of
variation.
o Kaoru Ishikawa Developed problem-solving tools
such as the cause-and-effect (fishbone) diagram.
Quality Philosophy
a. Deming Philosophy (W. Edwards Deming)
The most recognized name in quality management.
Based on Deming, responsibility for quality lies with
management.
The opportunities for quality improvement does requires
management action and not at workforce or operator level.
The Deming philosophy is an important framework for
implementing quality and productivity improvement.
Demings 14 points
1.Create a constant purpose toward improvement of
products and services become competitive, stay in
business, provide jobs.
2.Adopt the new philosophy reject old belief that some
defective, poor workmenship, unstable process are
tolerated.
3.Cease dependence on inspection to achieve quality
Understand the purpose of inspection to reduce the cost
and improve the processes.
4.Vendors should be chosen based of ability to supply
quality products, and not solely on ability to supply lowcost products. End the practice of awarding business on
the basis of price tag alone.
Demings 14 points
(cont..)
6. Practice modern training and OTJ training train
workforce/operator in the tools. Address that quality
need to improve.
7. Improve leadership supervision should focus on
helping the employee to improve the system, make
decision about process.
8. Drive out employees fear Create an environment of
innovation.
9. Break down barriers between department Optimize
the team efforts towards the aims and purposes of the
company.
10. Eliminate targets, slogans and numerical goals for the
workforce forcing the operator to achieve daily target
Demings 14 points
(cont..)
12.Remove the barriers that discourage
employees from doing their job Remove the
barriers that rob pride of workmanship.
13.Implement education and self-improvement
use of the basic SPC problem solving tools (eg:
control chart)
14.Create a structure in top management that will
vigorously advocate the first 13 points. Take
action to accomplish the transformation.
Juran Trilogy
1.
2.
3.
Management Strategies
Total Quality Management (TQM)
Quality Systems and Standards
The Malcolm Baldrige National Quality Award
Six-Sigma
DMAIC
DFSS
What is TQM
TQM involves the application of quality management
principles to all aspects of the organization, including
customers and suppliers, and their integration with the
key business processes.
It is an approach which involves continuous improvement
by everyone in the organization.
TQM is a principle which involves the mutual cooperation
of everyone that aids the business process of an
organization and it involves all the stake holders of an
organisation.
Allow to
make
decision
Reduce
scrap,
rework