Академический Документы
Профессиональный Документы
Культура Документы
Presented By:
Gaurav Shah (15125014)
Sapna Tuteja (15125032)
Soumya (15125037)
Vibhu Upadhyay (15125041)
Sanjay Kumar Gupta (15114016)
Introduction to services
All products involve services and consequently maybe be
considered as service systems
Progression from supply and demand chains, to value
chains
Fully integrated e-demand and e-supply chains delivers
both services and e-services
Division of all Economies into:
Primary (agricultural)
Secondary (manufacturing)
Tertiary (services)
Introduction to Services
Exemplified by programs, policies, and behavioural aspects delivering complimentary areas of customer focus
Customer perceived value of the total service concept
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Role of INTERNET
To provide communication and Inter-Business connectivity
For near instantaneous, enhanced information flow
To deliver responsive and agile supply chain strategies
Nurturing new supply chain solutions in information storage and transmission, e-business, e-CRM etc.
Thereby helping to deploy highly innovative and responsive agile supply chains without being rigid in its service offerings
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Beechs Model
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Value Chain
The overview of customer
value:
Equations describing
business and customer value:
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This complex aggregated structure is thus better termed a service value network
A service value network may be defined as the flexible, dynamic delivery of a service, and/or product, by a business
and its networked, coordinated value chains such that a value adding, and target specific service and/or product
solution is effectively, and efficiently, delivered to the individual customer in a timely, physical, or virtual manner.
(Hamilton, 2004)
Service value networks interlink the understanding and deliverability of the businesss
Downstream business e-supply chain networks
Upstream customer service offerings
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CONCLUSION
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