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STAFF
QUOTES
SALES CONCEPT:
To Sale:
Is to give money to receive a product or a
service
Or
:)
2.- To know the inventory
prospective buyer.
"The advantage is that you can always tell
WHO IS OUR CUSTOMER
Customers are the heart of a company. If the heart stops
working, the company dies.
Approach the customer with an alert attitude when
trying to help. When customers come to you for help,
they expect you to be alert and knowledgeable
Never make a customer wait for you.
Offer discounts or promotions upon arrival
Be productive when customers are around. Ask
questions, monitor the stock, or perform decks
cleaning. Failure to do so may give customers a
negative view of the establishment. This may prevent
future business.
Leave a good impression on your customers as they
leave your establishment. After serving a customer, it
is extremely important to leave a good impression.
After serving a customer, thank him for coming, hold
the door open as she leaves, ask if there is anything
else you can do to help. Remember, the customer is
the heart of your company!
SERVICE Is an act of helpful activity;
The act of supplying benefits or satisfactions that you
offer or give related to the sale
* Characteristics of the Service.
1. Efficiency: To cover your customer needs.
2. Functionality: Best set up of products, easy
accessibility, avoid barriers to get to the product,
that the product can easily & fast given to the
customer
3. Speediness: That there is not delay in getting the
product to the customer.
4. Opportunity: That when we offer a product or a
service, the dependant can have the chance to give all
the benefits that can be obtain from the product or
service.
5. Customer service: assistance and other resources
that the dependant provides to the customer who buy or
use its products or services this must be our main
being reason
6. Honesty: That the dependant never mislead or lie
about the product or service, giving to the customer
all the real benefits of the product or service
7. Reliability: That the customer feel secure,
confident of the product or service given.
ADVICE FOR A GREAT
SALESMAN: