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Management
s Context:
Constraints
and
Challenges
Copyright
2014
Pearson
Education, Inc.
Copyright
2012
Pearson Education,
publishing
Prentice
Inc.
Publishing asasPrentice
Hall Hall
2-1
2-2
The Manager:
Omnipotent or Symbolic?
Omnipotent View of Management - the
view that managers are directly
responsible for an organizations success
or failure.
Symbolic view of Management - the
view that much of an organizations
success or failure is due to external forces
outside managers control.
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2014
Pearson
Education, Inc.
Copyright
2012
Pearson Education,
publishing
Prentice
Inc.
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Hall Hall
2-3
Exhibit 2-1
Constraints on Managerial Discretion
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2014
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Education, Inc.
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2012
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2-4
Exhibit 2-2
Components of External Environment
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2014
Pearson
Education, Inc.
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2012
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2-5
2-6
Copyright
2014
Pearson
Education, Inc.
Copyright
2012
Pearson Education,
publishing
Prentice
Inc.
Publishing asasPrentice
Hall Hall
2-7
Copyright
2014
Pearson
Education, Inc.
Copyright
2012
Pearson Education,
publishing
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Inc.
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Hall Hall
2-8
2-9
Exhibit 2-3
Environmental Uncertainty Matrix
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2014
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Education, Inc.
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2012
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Managing Stakeholder
Relationships
Stakeholders - any constituencies in the
organizations environment that are
affected by an organizations decisions
and actions.
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2014
Pearson
Education, Inc.
Copyright
2012
Pearson Education,
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Inc.
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Hall Hall
2-11
Copyright
2014
Pearson
Education, Inc.
Copyright
2012
Pearson Education,
publishing
Prentice
Inc.
Publishing asasPrentice
Hall Hall
2-12
Copyright
2014
Pearson
Education, Inc.
Copyright
2012
Pearson Education,
publishing
Prentice
Inc.
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Hall Hall
2-13
Exhibit 2-5
Dimensions of Organizational Culture
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2014
Pearson
Education, Inc.
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2012
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2-14
Exhibit 2-6
Contrasting Organizational Cultures
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2014
Pearson
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2012
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Exhibit 2-7
Strong Versus Weak Cultures
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2014
Pearson
Education, Inc.
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Organization founder
Vision and mission
Past practices
Top management
behavior
Socialization - The
process that helps
employees adapt to the
organizations culture.
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2014
Pearson
Education, Inc.
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2012
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Exhibit 2-8
Establishing and Maintaining Culture
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2014
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2012
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2-18
Copyright
2014
Pearson
Education, Inc.
Copyright
2012
Pearson Education,
publishing
Prentice
Inc.
Publishing asasPrentice
Hall Hall
2-19
Copyright
2014
Pearson
Education, Inc.
Copyright
2012
Pearson Education,
publishing
Prentice
Inc.
Publishing asasPrentice
Hall Hall
2-20
Copyright
2014
Pearson
Education, Inc.
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2012
Pearson Education,
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Inc.
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Hall Hall
2-21
Exhibit 2-9
Managerial Decisions Affected by Culture
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2014
Pearson
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2012
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2-23
Exhibit 2-10
Creating a Customer-Responsive Culture
How Do You Create a Customer
Responsive Culture?
Hire the right type of employees (those with a
strong interest in serving customers)
Have few rigid rules, procedures, and
regulations
Use widespread empowerment of employees
Have good listening skills in relating to
customers messages
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2014
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Education, Inc.
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2012
Pearson Education,
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Inc.
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Hall Hall
2-24
2-25
2-26
2-27
2-28
Copyright
2014
Pearson
Education, Inc.
Copyright
2012
Pearson Education,
publishing
Prentice
Inc.
Publishing asasPrentice
Hall Hall
2-29
Copyright
2012
Pearson
Copyright
2014
Pearson
Education, Inc.
Education,
Inc.
Publishing
asHall
publishing as Prentice
2-30