Polands banking:

from nothing to innovation

Micha Panowicz

mBank | Managing Director | Products, Marketing & Digital

How to get?...

From here?...

25

To there?

YEARS

We started where so many emerging markets

did
Poland in 1990
2 retail banks
400 branches / 1 per 96k
people
0 (zero) cards
0 (zero) ATMs
~100% cash
585% inflation
0 (zero) foreign Banks

roughly an equivalent
of banking desert
3

Such starting point could have taken us anywhere

Oligopoly
Banking bubbles
Special bank taxes
Protectionism
National champions
Reactive regulation
1990

Sluggish followers
Just OK
Main stream banking
Digital transformation
4

STAGE 1: Catching up through foreign investments

90s
PREMISE

OUTCOME

PRIVATISATION
KNOWHOW

BRANCHES

CAPITAL
GOVERNANCE

CORE IT
SYSTEMS

IT

STABILITY

PRODUCTS

MODERN
PRODUCTS

COMPETITIVENE
SS

MODERN
PAYMENTS
5

STAGE 2: Massive innovations pushed by banking

startups
2000s
PREMISE

OUTCOME
MODERN:

COMPETITIV
ENESS

1. DIRECT

INNOVATION

3. COSTUMER
FINANCE

DIGITISATIO
N
GOVERNANC
E

2. ONLINE

4. BRANCHES
5. BRANDING

RE-BALANCE

6. SEGMENT
OFFERINGS

MODERNIZA
TION

DIGITAL &
REMOTE

STAGE 3: Championing digital transformation

NOW

MOBILE PAYMENTS ULTRA MODERN DIGITAL

MODERN BRANCHES

TELCO BANKING

Our work ingreasingly recognized globally THANK

YOU!!!