Company Profile

Genpact, a m ultinational IT services

com p any wi t h $2B in revenue,
specializes in designing, t ransfo r m i n g

Genpact overhauls its

contract management to
increase profitability

and running business p ro cesses

o p e rations, including those tha t are

Genpact p rovides business p ro cess outsou rcing

com p l ex and indust ry -specific.

(BPO) services t o Fortun e 5 0 0 companies. These

services are g overned b y l o n g - term co n t racts w i t h

Objective

st ri n ge n t service co m m i t m e n t s and. The Icertis

Increase p rofi tabi lit y b y i m p rovi ng

plat f o rm helped Genpact m o re e f fectively m o n i to r

the w ay co n t ra c t co m m i t m e n t s are
ca pt ured, t r acked and m o n i to red,

and manage all service co m m i t m e n t s and i m p rove

and replace manual syst em tha t

co n t ra c t complian ce.

o f ten relied on t ri b al knowledge.

Business Challenge
Results

Because Genpact is a BPO o rganization, most o f its MSAs and

17,0 0 0 co n t racts

SOW s are on cust ome r paper l o n g - term agreements wi t h very

c reat ed in 1.5 years.

Co n t ra c t cycle c u t by
m o re than 50%.
A u to m atic risk assessm ent

detailed t erms and KPIs.

B u t Genpacts p ro cess f o r capturing, t r acking and identif ying
p o tential p roblems wi t h these co mmi t men t s w as manual. The

t h ro u g h o u t co n t ra c t lifecycle

manual p rocess also resulted in a lack o f visibility and long cycle

wi t h tr i gge r alerts on p o tential

times, slowi n g speed t o marke t and delaying revenue recognition.

high-risk incidents.
High user adoption led t o
m u c h b e t ter g overnance and
com pliance on 100% o f
co n t racts.
A u to m atic capturi n g and
t r acking o f com m i tm ents.

[T he Icertis plat fo r m ]
enabled us t o get things

Solution
Genpact impl emen ted the Icertis Co n t ra c t Management plat f orm t o

done m o re quickly and

a utomat e and manage its entire e n d- to-end cust o me r co n t rac t life-

increase our speed t o

cycle, f rom request t o expiry.

market.
Sanjeev Prasad,
CIO, Genpact

A l l co n t ractual commi t men t s are now au tomatically identif ied and

assigned t o the co rre c t business owners, and then t r acked until
fulfillment wi t h p roactive alerts and escalations on p o tential delays
o r noncompliance.
Risk is au tomatically assessed t h rou g ho u t the co n t ra c t life-cycle,
wi t h t ri g ge r alerts on p o tential high-risk incidents, such as p o tential
non-fulfillment o f a critical obligation that may result in a penalty. The
executive t eam receives a consolidat ed and continuously updat ed risk
assessmen t at bo t h the co n t rac t and cust ome r relationship level.

A b o u t Icertis

Stakeholders across the global o rganization can now access the same

Icertis is the leading p rov i de r o f

consist e nt and accurat e data t h ro u g ho u t the entire co n t rac t p rocess,

co n t ra c t lifecycle m a na g e m e n t in t he

increasing visibility and i mp roving analysis f o r business decisions.

cloud. Icertis Co n t ra c t M anagem en t is

an inn ov at iv e, easy- t o-us e plat f orm t ha t
is high ly c o n f ig u rable and continually
adapt s t o yo u r c o m p l ex business needs.
Today, t he Icertis plat f o rm is used
t o man ag e 2 million+ c o n t racts, b y

Results
Icertis Co n t rac t Management has helped us i mp rove co n t ract
compliance b y st reamlining and au tomating the w ay w e mo n i tor

5 0 0 ,0 0 0 + users, in 9 0 + countries and

and manage SLA and SOW commitments , c ut t i n g what w as a tw o-

4 0 + languages. W ith its i n telligent

w eek co n t ra c t cycle b y 5 0 t o 6 0 percent, says Sanjeev Prasad, CIO,

w or k f l o w and built -i n analytics, t h e

Genpact. N o t only has this i mp roved visibility i nto the p rocess across

Icertis plat f or m p rovides o n g o i n g

co n t ractua l insight s and best - o f b reed c o n t ra c t m anagem ent , enabling
cust om ers t o inc rease c om plian ce,
i m p rov e g ov ernance and m it ig a t e risk.

w ww.icertis.co m
+1 8 4 4 - 4 0 4 - 2 24 4
14711 NE 29th Place, Suite
100
Bellevue, W A 9 8 0 0 7

Al l ri ghts reserved. Icertis 2 0 16

all ou r cust omersbig and smallbut it s also enabled us t o g e t

things done m o re quickl y and increase o ur speed t o market.