Академический Документы
Профессиональный Документы
Культура Документы
Communication
Business
Today
Today
Chapter 2
Collaboration, Interpersonal
Communication, and Business
Etiquette
Copyright 2016 Pearson Education Limited
Chapter 2 1
Learning Objectives
1. List advantages and disadvantages of
working in teams, describe
characteristics of effective teams, and
highlight four key issues of group
dynamics.
2. Offer guides for collaborative
communication, identify collaboration
technologies, and explain how to give
constructive feedback.
3. List key steps needed to ensure
Copyright 2016 Pearson Education Limited
Chapter 2
productive team meetings.
Learning Objectives
4. Identify major technologies used to
enhance or replace in-person meetings.
5. Identify three modes of listening,
describe the listening process, and
explain selective listening.
6. Explain why nonverbal communication is
important and identify six major
categories of nonverbal expression.
7. Explain the importance of business
identify
key areas where Chapter 2 3
Copyrightetiquette;
2016 Pearson Education
Limited
Communicating Effectively
Communicating
in Teams
Teams
in
(LO 2.1) List advantages and
disadvantages of working in teams,
describe characteristics of effective
teams, and highlight four key issues of
group dynamics.
Copyright 2016 Pearson Education Limited
Chapter 2 4
What Is a Team?
A team is a unit of two or more people
who share a mission and the
responsibility for working to achieve a
common goal.
ProblemSolving
Teams
Task
Forces
Committe
es
Chapter 2 5
Advantages of Teams
Increased Information and
Knowledge
Increased Diversity of
Viewpoints
Increased Acceptance of
Solutions
Increased Levels of Performance
Copyright 2016 Pearson Education Limited
Chapter 2
6
Disadvantages of
Teams
Groupthink
Pressure to Conform
Affects Decision
Quality
Hidden Agenda
Restricts Interaction
Limits Productivity
High Cost
Aligning Schedules
Copyright 2016 Pearson Education Limited
Arranging Meetings
Chapter 2
7
Characteristics of
Effective Teams
Chapter 2 8
Group Dynamics
Roles Assumed by Team
Members
Current Phase of Team
Development
Ability to Resolve
Conflict/Resistance
Copyright 2016 Pearson Education Limited
Chapter 2
9
Functional
Team
Maintenance
Controlling
Encouraging
Withdrawing
AttentionSeeking
Diverting
Harmonizing
Compromising
Functional
Task-Oriented
Initiating
Information
Giving or
Seeking
Coordinating
Procedure
Setting
Chapter 2
10
(2) Conflict
(3) Brainstorming
(4) Emergence
(5) Reinforcement
Chapter 2
11
Resolving Team
Conflict
Proaction
Fair Play
Research
Communicati
on
Alliance
Flexibility
Openness
Chapter 2
12
Overcoming
Resistance
Express
Understanding
Express Understanding
BringResistance
ResistanceOut
OutInto
Intothe
the
Bring
Open
Open
Evaluate
Others
Objections
Fairly
Evaluate Others Objections Fairly
HoldArguments
Argumentsfor
forthe
theRight
Right
Hold
Time
Time
Copyright 2016 Pearson Education Limited
Chapter 2
13
Summary of Discussion
In this section, we discussed the
following:
What Is a Team?
Advantages and Disadvantages of
Teams
Characteristics of Effective Teams
Group Dynamics
(Continued on Next Slide)
Copyright 2016 Pearson Education Limited
Chapter 2 14
Summary of Discussion
Assuming Team Roles
Allowing for Team Evolution
Resolving Team Conflict
Overcoming Resistance
The next section will cover
Collaborating on Communication
Efforts.
Copyright 2016 Pearson Education Limited
Chapter 2 15
Collaborating on
Collaborating
Communication Efforts
Efforts
Communication
(LO 2.2) Offer guidelines for
collaborative communication, identify
major collaboration technologies, and
explain how to give constructive
feedback.
Copyright 2016 Pearson Education Limited
Chapter 2 16
Guidelines for
Collaborative Writing
Select Collaborators Carefully
Agree on Project Goals
Give the Team Time to Bond
Clarify Individual
Responsibilities
Copyright 2016 Pearson Education Limited
Chapter 2
17
Guidelines for
Collaborative Writing
Establish Clear Processes
Avoid Composing as a Group
Confirm Technical
Compatibility
Check Overall Progress of the
Group
Copyright 2016 Pearson Education Limited
Chapter 2
18
Technologies for
Collaborative Writing
Content
Content
Management
Management
System
System
Wiki
Wiki
Copyright 2016 Pearson Education Limited
Organized
Organized
Approach
Approach
Controlled Access
Access
Controlled
Flexible Approach
Approach
Flexible
Open Access
Access
Open
Chapter 2
19
Technologies for
Collaborative Writing
Groupware
Groupware
Shared
Shared
Workspaces
Workspaces
Copyright 2016 Pearson Education Limited
Shared Knowledge
Knowledge
Shared
Cloud Computing
Computing
Cloud
Intranets
Intranets
Extranets
Extranets
Chapter 2
20
Social Networks
and Virtual
Communities
Organizationa
Organizationa
ll
Knowledge
Knowledge
Senseof
of
Sense
Community
Community
Chapter 2
21
Unified
Communication
Collaboration via
Mobile Devices
Voice and Video Calling
Voice and Video Conferencing
Instant Messaging
Real-Time Collaboration
Chapter 2 22
Receiving Constructive
Criticism
Dont get defensive or deny the feedbacks
validity.
Use feedback to improve the quality of your
Copyright 2016 Pearson Education Limited
Chapter 2
23
work.
Summary of Discussion
In this section, we discussed the
following:
Guidelines for Collaborative Writing
Technologies for Collaborative
Writing
Social Networks and Virtual
Communities
Collaboration via Mobile Devices
Giving and Responding to Feedback
Chapter 2 24
Making Your
Your Meetings
Meetings
Making
More Productive
Productive
More
(LO 2.3) List the key steps needed to
ensure productive team meetings.
Chapter 2 25
Select
Participants
Choose the
Time and Venue
Chapter 2
26
Conducting and
Contributing to
Efficient Meetings
Chapter 2 27
Putting Meeting
Results
to Productive
Use
Problems and
and
Problems
Opportunities
Opportunities
Written
Written
Meeting
Meeting
Minutes
Minutes
Action Items
Items Discussed
Discussed
Action
Key Decisions
Decisions Made
Made
Key
Important
Important
Announcements
Announcements
Responsibilities
Responsibilities
Assigned
Assigned
Chapter 2
28
Summary of Discussion
In this section, we discussed the
following:
Preparing for Meetings
Conducting and Contributing to
Effective Meetings
Putting Meeting Results to
Productive Use
The next section will cover Using
Meeting Technologies.
Chapter 2 29
Using Meeting
Meeting
Using
Technologies
Technologies
(LO 2.4) Identify the major
technologies used to enhance or
replace in-person meetings.
Chapter 2 30
Using Meeting
Technologies
Instant
Messaging
Teleconferencing
Virtual
Meetings
Videoconferencin
g
Copyright 2016 Pearson Education Limited
Telepresence
Chapter 2
31
Successful Virtual
Meetings
Spend extra time planning before
meetings.
Be more diligent during meetings.
Strive for audience engagement.
Provide opportunities to contribute.
Commit to paying attention.
Chapter 2 32
Summary of Discussion
In this section, we discussed the
following:
Using Meeting Technologies
Successful Virtual Meetings
The next section will cover
Improving Your Listening Skills.
Chapter 2 33
Improving Your
Your Listening
Listening
Improving
Skills
Skills
(LO 2.5) Identify three major modes of
listening, describe the listening
process, and explain the problem of
selective listening.
Copyright 2016 Pearson Education Limited
Chapter 2 34
Recognizing Various
Types of Listening
Content
Content
Critical
Critical
Empathic
Empathic
Active
Active
Chapter 2
35
The Five-Step
Plan
Chapter 2
36
Overcoming Barriers to
Effective Listening
Interruptions
Distractions
Selective Listening
Selective
Perception
Language/Experie
nce
Memory Issues
Chapter 2
37
Summary of Discussion
In this section, we discussed the
following:
Recognizing Various Types of
Listening
The Listening Process
Overcoming Barriers to Effective
Listening
The next section will cover
Improving Your Nonverbal
Chapter 2 38
Improving Your
Your Nonverbal
Nonverbal
Improving
Communication Skills
Communication
(LO 2.6) Explain the importance of
nonverbal communication and identify
six major categories of nonverbal
expression.
Copyright 2016 Pearson Education Limited
Chapter 2 39
Recognizing
Nonverbal
Communication
Facial Expressions
Gestures and
Posture
Vocal
Characteristics
Personal
Appearance
Touching Behavior
Chapter 2
40
Using Nonverbal
Communication
Effectively
Talking
Not
Talking
Listening
Chapter 2
41
Summary of Discussion
In this section, we discussed the
following:
Recognizing Nonverbal
Communication
Using Nonverbal Communication
Effectively
The next section will cover
Developing Your Business Etiquette.
Copyright 2016 Pearson Education Limited
Chapter 2 42
Developing Your
Your
Developing
Business Etiquette
Etiquette
Business
(LO 2.7) Explain the importance of
business etiquette and identify four
key areas in which good etiquette is
essential.
Copyright 2016 Pearson Education Limited
Chapter 2 43
Business Etiquette
in the Workplace
Personal Appearance
Personal Grooming
Personal Phone Skills
Copyright 2016 Pearson Education Limited
Chapter 2
44
Chapter 2 45
Business Etiquette
in Social Settings
Meetin
g
Others
Busines
s Meals
Representing Your
Company
Introducing Yourself
Introducing Other
Observing
Dining
People
Etiquette
Starting Polite
Conversations
Choosing Appropriate
Topics
Chapter 2
46
Business Etiquette
Online
Chapter 2 47
Business Etiquette
Online
Chapter 2 48
Business Etiquette
Online
Chapter 2 49
Business Etiquette
Using Mobile Devices
Personal Mobile
Mobile Device
Device
Personal
Habits
Habits
Issues with
with Virtual
Virtual
Issues
Assistants
Assistants
Expectations and
and Policies
Policies
Expectations
Copyright 2016 Pearson Education Limited
Chapter 2
50
Summary of Discussion
In this section, we discussed the
following:
Business Etiquette in the Workplace
Guidelines for Using Phones in the
Workplace
Business Etiquette in Social Settings
(Continued on Next Slide)
Copyright 2016 Pearson Education Limited
Chapter 2 51
Summary of Discussion
Business Etiquette Online
Business Etiquette Using Mobile
Devices
This concludes our discussion of
Chapter 2: Collaboration,
Interpersonal Communication, and
Business Etiquette.
Copyright 2016 Pearson Education Limited
Chapter 2 52
Business Communication
Communication
Business
Today
Today
Chapter 2
Collaboration, Interpersonal
Communication, and Business
Etiquette
Copyright 2016 Pearson Education Limited
Chapter 2 53