Z LUXURY RESIDENCES

MUMBAI
PRESENTATION PREPARED BY

ASHISH DEVRANI
ROLL NO: 06
BATCH (A)
VIVA COLLEGE OF
HOTEL & TOURISM MANAGEMENT STUDIES
TRAINING PERIOD:- 1ST MAY TO 30TH SEPTEMBER
-2016

HOTEL VIEW

Z LUXURY RESIDENCES MUMBAI

INTRODUCTION

Z Luxury Residences offers an extraordinary

experience for residents combining the
comforts and conveniences of a home with
HOTELstyle amenities. Z Luxury Residences
Platinum Standard of service has become
the citys benchmark for modern serviced
residences. This 6-storey mansion houses 62
luxurious units each has the perfect balance
of space, colour, classic design, with an ideal
blend of service, comfort and functionality.

LOCATION
ADDRESS OF HOTEL
Z Luxury Residence,
9/1 JR Mhatre Road (Opposite Iris Park) Juhu
iMumbai -400 049 ,India

Hotel Z Luxury Residence Mumbai is an apartment hotel in Mumbai

conveniently located near the Juhu beach.
A 5-minute drive from Juhu Beach, Z Luxury Residence Mumbai
offers serviced accommodation complete with a kitchen, washing
machine and dryer. It has a rooftop infinity pool and a fitness centre.
International Airport: 06 km
Domestic Airport: 04 km
Z Luxury Residence is 8 km from Oberoi Mall and less than a 30minute drive from Chhatrapati Shivaji International Airport. It
provides a free 2-way airport transfer service.

ACCOMODATION
Z Luxury Residences specializes in providing spacious, fully serviced
accommodations for business, leisure travellers relocating expatriates,
SPECIALproject personnel and executives on extended business trips,
offering residences, ranging from studio, one and two-bedroom. We are
ideally located in the most scenic and sought after area of Juhu.
Modern designer furniture, flat screen TVs; comprehensive
entertainment system and satellite TV channels; high speed internet;
king / queen size bed; in-room safe; fully appointed kitchen with electric
stove, refrigerator, toaster, coffee-maker, ceramic hob cooker,
microwave oven; complete set of crockery, cutlery and cooking utensils;
and a washing machine and dryer in every residence, are just some of
the things to make your stay more comfortable. An on-site international
restaurant; 24-hour Reception front desk; Residents Lounge with Al
Fresco seating; Fully equipped fitness canter; roof-top infinity pool; 24hour security and valet CARparking further enhance your experience in
the property.
Located in the fashionable and exclusive area of juhu beach on the
northwest side of mumbai, it is within 15 minutes reach from both
international and domestic airports and within 25 minutes from the
SHOPPINGdistricts of bandra and andheri.

STUDIO
41-56 sqm
Our Studio residence is perfect for short
stays more spacious than hotel suites
yet not excessive in size. Cozy and
comfortable, it is convenient for one
person or a couple

One Bedroom

63-77 Sq.m.
Our One Bedroom residence is comfort at its
finest with separate areas for the living, dining
and bed rooms. In an elegant setting furnished
with modern conveniences, it offers the best
option for medium to long term stays that
simulate the routines of homewith the added
luxury of a setting near the beach. The bigger
residences are located in the corner or on a
higher floor.

Two
bedroom

104-126 sqm
Our Two Bedroom residence conveys the ambiance
of a private home personal, comfortable, replete
with a range of conveniences that provide a
respite from the hectic pace of the outside world.
The two bedrooms share a spacious living and
dining area perfect for various resident profiles
from a family of four to a Bollywood celebrity
requiring privacy with all the luxuries.

PENTHOUSE

232 sqm
Our Penthouse exemplifies the luxuries of
modern living at its best. Worthy of a glamorous
scene in a Bollywood movie, the penthouse is
designed as a duplex with four elegant
bedrooms, a fabulous lounge and dining
chamber adorned with fine accoutrements. The
extravagance extends outdoors to an open
terrace equipped for a barbecue party made
doubly splendid by its setting facing the beach.

HOTEL FACILITIES

Z Luxury Residence Mumbai is a four star hotel in Mumbai that endeavors to achieve
high standards of client satisfaction by providing the guests with best hospitality
services.

GENERAL
Restaurant, Bar, 24-Hour Front Desk, Newspapers, Non-Smoking Rooms, Elevator,
Express Check-In/Check-Out, Safety Deposit Box, Design Hotel, Luggage Storage, Air
Conditioning, Designated Smoking Area, Restaurant ( la carte), Sun Terrace

ACTIVITIES
Fitness Centre, Outdoor Swimming Pool

SERVICES
Room Service, Meeting/Banquet Facilities, Business Centre, Babysitting/Child
Services, Laundry, Dry Cleaning, Ironing Service, Currency Exchange, Shoe Shine, Car
Hire, Tour Desk, Fax/Photocopying, Concierge Service, Shuttle Service (surcharge)

INTERNET
Free!Wi-fi is available in public areas and is free of charge.
PARKING
Free!Free private parking is possible on site (reservation is needed).

MAJOR DEPARTMENTS
1.

Front office

2.

Housekeeping

3.

Food and beverage

4.

Food production

FRONT OFFICE

The staff are responsible for the vital work of dealing with various aspects of front office. They are highly trained
and qualified professionals since they can only improve the level of business taken by the establishment
significantly. The staffs employed are able to assess and match the needs and requirements of guests accurately
before being able to sell efficiently
JOB PROFILE OF FRONT OFFICE PERSONNEL
`1.FRONT OFFICE MANAGER
Telephone Directly supervises all the front office personnel and ensures proper completion of all front office duties.
Directs and co-ordinates the activities of front desk, reservations, guest services and areas. The role / duties of
front office manager on a typical day are:-

Reviews Night Audit report

Reviews incoming reservations of the day
Communicates information to employees on all shifts concerning reservations, room assignments and room inventory.

2. LOBBY MANAGER
Oversees all guest service operations including front desk, reservations, PBX, bell stall and transportation
services to ensure quality and guest satisfaction. Following duties are also performed by him/her:Confirming and releasing wake up calls for the crew members.
Arrange flowers and fruits baskets on special request and ensures they are placed before the guest comes.
Assists and provides information to the guest.
Acts as Duty Manager at night.
3. FRONT OFFICE SUPERVISOR
The front office supervisor supervises on a day to day basis all the operations and personnel of the front office.
The front office supervisor performs duties under the guidance and direction of the front office manager. A manager
expectation of the front office supervisor is that he or she should be able to fill in at the front office positions in
emergency.
4. NIGHT AUDITOR
The fundamental role of the hotel department accounts and guest accounts are in balance at the close of the
business day. To that end the night auditor post charges and vouchers to guest accounts that are not posted by the
day or evening cashiers, participates in routine that verify the accuracy and completeness of all guest accounts and
balance guest folio entries and departmental records. A major portion of the night auditors function; is to post room
charges and tax to guest accounts. Finally, the night auditors balance the next day business. Changes date in the
system. He submits the night audit reports copy to accounts manager and one copy to the front office manager.

FOOD AND BEVERAGE SERVICE

A food and beverage department is responsible for

supplying food and drink to the members of an
organization and its guests. Food and beverage
departments have employees with multiple dining-related
roles, including bartender, barista, server, cook, chef,
hostess, dining room server, food service attendant and
dishwasher.
In general, a food and beverage department is an umbrella
group overseeing employees who work in multiple
restaurants and shops that are united in providing a single,
consistent dining experience within an organization. Food
and beverage departments may also be either a single,
cohesive business unit with one management team or a
group of smaller divisions with individual management
teams reporting to higher-level managers and executives.

FOOD PRODUCTION

The first cook was a primitive man, who had put a

chunk of meat close to the fire, which he had lit to
warm himself.
He discovered that the meat heated in this way was
not only tasty but it was also much easier to
masticate.
The kitchens are well designed, well equipped and
very hygienic. Food such as Indian, Italian,
Continental, Sushi, Bakery products and Cold food
is prepared in the kitchen. The food prepared in the
kitchen is as per the standard of the hotel, very well
decorated on the plate and served to the guest.

HOUSEKEEPING
DEPARTMENT

Housekeeping department is the back bone of the hotel.

As the adage says, "the difference is in the details." Those details are the
charge of the Housekeeping Department. As one of the most integral
departments within the hotel, the Housekeeping Department is
responsible for the immaculate care and upkeep of all guest rooms and
public spaces. Individuals who excel in the Housekeeping Departments
have an eye for detail and a commitment to the training, development
and motivation of a diverse group of talented employees.
As one of the largest departments within the Hotel, the Housekeeping
Department presents an interesting challenge: how do you motivate,
train and develop a diverse group of employees to produce a
consistently exceptional product? The Housekeeping Manager has the
responsibility for all aspects of the Housekeeping Department, from the
hiring of employees to the maintenance of operational expenses at or
below budget. Interviewing, training, motivating, ordering, receiving and
monitoring product quality all play a large role in the typical day of a
Housekeeping Manager.

DUTIES OF FRONT OFFICE MANAGER

Participate in selection of front office personnel.

Trains, cross-trains, and retrains all front office personnel.
Schedules the front office staff.
Supervises workload during shirt.
Evaluates the job performance of each front office employee.
Maintain working relationships and communication with all
departments.
Maintains master key control.
Verifies that accurate room status information is maintained
and properly communicated.
Resolves guest problems quickly, efficiently and courteously.
Review and completes credit limit report.
Works within allocated budget for the front office.

Reservations:
The reception and reservations employees of a hotel front office
interact with guests the most. Reservation clerks communicate
with perspective the guests via the telephone and Internet,
scheduling their stays and documenting any special needs they
may have. For example, if a guest requests a room on a
nonsmoking floor, the reservation clerk will make special note of
this, so that an appropriate room will be ready when the guest
arrives.
Reception:
When guests arrive, front desk clerks check them in, imputing their
names into the facilities registry, assigning them to a room and
answering any basic questions or requests the guests may have
throughout their stay. For example, a guest may call the front desk
to report a leaky bathroom faucet. The clerk would then contact
the maintenance department so that the appropriate repairs can
be made. At the end of the guests stay, a front desk clerk checks
them out. In addition, the clerk reports any concerns the guest man
had to management.

RESERVATION

Booking reservation:
All front office and reservations personnel will alt facilities, packages, specials and
corporate programmer to effectively sell accommodations and properly record
reservations.
Reservations will be accepted by front office or reservations staff 24 hrs per day. All
personnel are to be comfortable using suggestive selling techniques.
The information must be neat, accurate and complete.
Dates requested must be available.
A complete reservation includes:
First name, middle initial, last name
Complete address
Telephone number
Arrival date
Arrival time
Departure date
Number of persons
Room type requested
Rate range
Group or convention
Special or corporate rate requested
Travel agent name and address
Date taken
Reservations initials

PROCEDURE OF
RESERVATION

Reservations is solely looked after a reservationist under the assistance of G.R.E.

& the Front Office Manager.
Reservation Procedure
1. When the guest wants to accommodate himself he gives a call to the hotel for
the Reservation to be made.
2. The reservationist asked the guest needed information like his name of
arrival, date of Departure, flight name & time, mode of payment, number of pax
etc.
3. If the room is available then the room is booked according to the
requirement of the guest.

The Confirmation letter is faxed or mailed to him:

She fills all this information on a document called reservation slip & then also
feeds all these information in the computer system.
The reservation gives all the reservation for the day to the reception who
prepares the registration cards in advance.
Registration for the guest is made only after checking the hotel room availability.
A call is also given to the guest a day prior to the check-in date to check if any
amendments in the reservation.

Luxury Residences has a new address for Indian specialty cuisine.

Set in the quiet & posh suburb of Juhu, JAL is executed in a classical design.The entrance leading to
the restaurant is warmly lit and sets the tone for its elegant ambience,soft music,spacious seating
and highly personalized service which ensures it to be popular choice for diners.
JALSPECIALIZESin Awadhi cuisine that has a great DEALof influence from the Mughal era.The
flavours are rich and balanced beautifully with clever utilization of spices from different parts of the
country.
JAL has all the elements with which mouth-watering, aromatic and flavorsome dishes are
prepared.ThePaya Gosht ka Shorba-Trotter marrow broth flavored with mashed
cardamom,Choosa Bhatti-Spring Chicken marinated in yogurt and cooked in a tandoor,Galauti
Kebab-Minced lamb patties flavored with saffron and putli spice,PuraneChowk ki Nihari-Braised
Lamb shanks named after a place in Lucknow,Kabul-e-Raan- Leg of lamb flavored in Chef's
Signature spice andAwadhi Gosht Biryaniare some dishes from the vast relishing menu.

Z LOUNGE

Exclusively for house guests,refered guests & Z Luxury

Residence's Key client's(VIP) lounge within the prestigious
juhu complex. Its elegant ambiance and no-fuss fare is
great for round the clock dining experience.

ROOM SERVICE

The Z Luxury Residence is committed to

providing our residential guests with
unmatched convenience, culinary flair
and complete satisfaction through our
24 hours in-room dining experience.
Summing up, The Z Luxury Residence
food and beverage staff strives to
provide personal and attentive service
combined with exceptional food quality
to our entire guests.

GENERAL MISSIONAssist the Assistant Executive Housekeeper in coordinating the Housekeeping operations on
Guestrooms and corridor, as well as to maintain high quality standard in accordance to Novotel Suvarnabhumi Standard.
Directing and supervising all Room Attendant, seeing those job assignments are done on time.
RESPONSIBILITIES AND MEANSSupervise the Room Attendant, ensuring that the correct standards and methods of
service are maintained as stated in the Department's Operations Manual.
Ensure that the Department's Operational Budget is strictly adhered to and that all costs are strictly controlled.
Housekeeping supervisors will be responsible for reporting the performance of employees in their area to the Assistant
Executive Housekeeper and the Executive Housekeeper
ADMINISTRATIVE RESPONSIBILITIESEnsure that standards are in accordance with the operations manual.
Apply and follow the daily work schedule
Compile and post daily work schedules according to standard.
TECHNICAL RESPONSIBILITIESMake available equipment/cleaning materials generally required for effective output.
Inform Exec. Housekeeper of any problem areas that may occur down the chain of authority.
Control Mini-bar balance operations.
Conduct daily briefing for room attendants.
Assigned job to Room Attendant under supervision
Monitor that staff use equipment with care.
Ensure high standard of cleanliness in guest rooms
Report any Engineering issues to the Assistant Executive Housekeeper
Supervise the Room attendant ensuring correct standards and methods of service are maintained as stated in the
department's operation manual.
Check floor pantries.
Liaise with the Laundry on the Guest Laundry, linen and uniforms
Handle and report any guest complaints.
Inspect and complete inspection reports.
Ensure lost and found items are turned directly in to the Housekeeping Office on a daily basis. These items are never to
be left on the floor overnight.
Be responsible for the input of all status of guest rooms.
Exhibit a high degree of gracious hospitality, greet customers at all times and exhibit philosophy of one stop shopping.