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ASHOK HOTEL
SUBMITTED BY
SIDANSH MAHAJAN
53MBA15
INTRODUCTION OF ASHOK
HOTEL
The Ashok hotel owned and operated
as Public Sector Undertakings (PSUs) of
the
India Tourism Development Corporation
(ITDC) in India. ITDC other than Ashok
hotel has two other hotel which are:
Hotel Samrat and Hotel Janpath in New
Delhi.
ORGANOGRAM OF ASHOK
HOTEL
General Manager of Ashok Hotel get all
the information of the department
directly which perform non-operation
activities from their respectively chief
of the unit like
ACCOUNTS
HUMAN RESOURCE
MATERIAL MANAGEMENT DEPARTMENT
SECURITY
IT AND TELEPHONES
ENGINEERING
General Manager of Ashok Hotel get
all the information of the department
which perform operating activities
through a Resident manager.
SHOPPING ARCADE
AMATRIA
AISHWARYA LAWN
LILLY POOL LAWN
FORMAT OF EMPLOYEE
INDUCTION
NameDesignationDepartmentDate of Joining-
S.NO
DATE
TIME
DEPARTMENT
RESPONSI SIGNATU
BILITHY
RE
TRAINING MODULES
GREETING,SMILING ,WELCOMING
TOWARDS GUEST AND COWORKERS
The training manager teaches the
new employees through YouTube
videos of the
Ritz Carlton Hotel in Dubai.
EVALUATION OF
TRAINING
A form for assessing the
effectiveness of training for each
employee will be sent 15 days after
the training is imparted to the
concerned manager to assess how
effective the training has been.
FORMAT OF EVALUATION OF
TRAINING
S.NO
CONDUCTED NO OF DAYS/HOUR
NAME OF TRAINING
BY
DATES
RETRIEVAL OF RECORDS
Records for the employees will be filed
departmentally and segregated section wise for
permanent and contractual staff, in serials by
token number/ card number which are unique to
each employee.
HUMAN RESOURCE
MANAGEMENT AT ASHOK
HOTEL
The Chief Human Resource
Department control the HR of the
Ashok Hotel .The following function
of the HR are:
RECRUITMENT
In Ashok hotel , recruitment is done
on contractual bases through
various private agencies .
PROMOTION
The criteria for promotion at Ashok
Hotel
Education Qualification.
Experience.
Work experience.
Vacancy number.
SELECTION
The criteria for selection at Ashok Hotel
Interview
Trade Test
In case of the contractual bases in the
kitchen ,
the Executive Chef take the trade test for
the
new comers in the kitchen and then decide
which candidate is best for the best vacancy.
HUMAN RESOURCE
MANAGEMENT OF SAMRAT HOTEL
MEDICAL BENEFITS
The maximum limit for health check
up package is Rs 3,000 for the
employees in the age group of 40
and above .The
maximum limit of dental check up
of an employee is Rs5,000.
RETIREMENT
The retirement age of the permanent
employees of Samrat Hotel is 58
years. The permanent employer gets
gratuity at the time of retirement .A
letter of thanks is also given to the
employee for the services for the
hotel .
LEAVE
The Back Office can take 66 days
holidays each year and Front Office
can take 60 days holidays each year.
WELFARE
The permanent employees get Rs100
per month for house allowances .The
permanent employers get Rs1000 for
marriage .The employer can dryclean the uniform in the laundry
without paying any money. There are
locker facility for the employees .
ATTENDANCE
There are three biometric thumb
impression machine for permanent
employees . There are CCTV camera
near the machine .There are three
biometric thumb impression machine
for contractual employees. In the
first week of the month ,the previous
month attendance timing of the
employees are written on the sheet.