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LO1: Communicate Information About Workplace Proces

WO R K P L A C E

What is a WORKPLACE?

WORKPLACE

place where people work, such as an office or factory

C O M M U N I C A T I O N

The process of communication is what allows us to interact


with other people to share knowledge or experiences with
anything outside of ourselves.

Common forms of communication

_S_pe _
a_
k _i n _g

W
_ _r i _t i _n _g

B
o_
ad_
ca
_r_
_ s_ _t _i n _g

__
G
e s _t u _
r _e

RECEIVE

SEND

Process of Communication
Communication is the process of sending and
receiving information among people
Feedback

sender

receiver
Encode

SENDER

Medium

Decode

RECEIVER

7 Cs of

Completeness

Complete information
helps in better decision
making as it serves all
the desired and crucial
information.

Conciseness

Conciseness means
communicating what you
want to convey in least
possible words.

Consideration

Consider the needs and


requirements of the
audience to achieve
effective
communication.

Clarity
Complete clarity of
thoughts and ideas
enhances the meaning
of message.

Concreteness

Concrete
communication implies
being particular and
clear rather being fuzzy
and general.

Courtesy
Courtesy reflects the
nature and character of
the sender of the
message.

Correctness

Correct information
includes the precision
and accurateness of
facts and figures used in
the message.

T E A M WO R K

What is Teamwork?
Are combined efforts to
achieve a goal/objective.

3 Key Features of the Lesso

Workplace

Communication

Teamwork

he Lifeboat Game!

Mechanics
Purpose: Discover how emotions effect the success of
our negotiations
Participants: 4 members per group
(Use TheHat)

Materials needed: List of 15 people in a yacht

ists of 15 people
1. __________
2. __________
3. __________
4. __________
5. A Grandpa
6. Your Mother
7. Your Father
8. A Teacher
9. A Priest
10. A Physician
11. Your Wife/Husband/Girlfriend/Boyfriend
12. The President of the United States of America
13. Your 6 year old sister/brother
14. A pregnant women
15. The President of the Philippines

Situation
1.The lifeboat developed a leak and is sinking
fast.

Situation
2. There is only one lifeboat and it will
accommodate only nine people not one more
can fit and there are no more life boats or life
jackets.
3.The group must then come to an agreement as to
which of 15 people gets to go in the lifeboat and
be saved.

e MOST DIFFICULT Situation


4. However, they must also list those they save in
order of importance because if they run out of
food and water the less important people will
have to be dumped overboard.

Questions
What problems did you experience?
How did you resolve these issues?
Was it the best way?

How else could you have resolved your differences


Why did these problems occur in the first place?