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COMMERCE 2BA3
ORGANIZATIONAL
BEHAVIOUR
Class 9
Conflict and Stress
Dr. Christa Wilkin
Brain Teasers
2
Right = Right
MAN
BOARD
R|E|A|D|I|N|
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Last Class
3
THIS CLASS
Conflict and stress
Agenda
4
Types of conflict
Managing conflict
Causes of stress
Outcomes of stress
How our personality affects stress
levels
Coping with stress
What is Conflict?
6
Types of Conflict
7
Question
8
Approaches to Managing
Conflict
Avoiding
10
Accommodating
11
Competing
12
Compromise
13
Collaborating
14
Reduce differentiation
17
QUESTIONS?
Individual Exercise
18
Stress
19
Video clip
21
Stress
Organizational Stressors
22
Work overload
Role conflict
Role ambiguity
Quiz Question
23
Organizational Stressors
24
Excessive noise
Poor lighting
Safety hazards
Work Non-work
Stressors
25
Time conflict
Strain conflict
Outcomes of Stress?
26
Stress
Outcomes of Stress
27
Psychological reactions
Physiological reactions
Behavioural reactions
Burnout
28
Emotional exhaustion
Cynicism / depersonalization
Lower self-efficacy
No longer see value of extra effort
29
Organizational
Outcomes
Too much stress can lead to:
Job dissatisfaction
Occupational injuries and illnesses
Decision-making, cognitive abilities, task
performance
Absenteeism, turnover
Question
30
Personality
31
Stressors
Stress
Outcomes
Locus of Control
32
Type A Behaviour
Pattern
33
34
35
Job redesign
Social support
Family-friendly human resource policies
Stress management programs
Work-life balance programs
Job Redesign
36
Social Support
37
38
Stress Management
Programs
39
Work-Life Balance
Programs
40
Wellness Programs
Research
41
Group Exercise
42
Summary
43