1

Effective Management and Control

Systems
Systems that evaluate, monitor, and
control different aspects and
departments of an organization. Their
purpose is to effectively and efficiently
use resources in reaching the
organizations objectives. (Prakash, Ravish)

By:
Arin Clint
Tang Tchamdja
Abdulaziz Aljamaan
Waleed Albuhayri
Mohammad Alumair

Functions:

Plan tasks and other organization

activities
Coordinate tasks and the organizations

activities
Communicate information in an

effectively
Evaluate information and status
Arin Clint

Introduction

What are some Effective Management & Control System?

Technology I/X/O

Shipping and handling O

Measuring work output O

Responsibility matrix I

1.
Project Management
(Structures/WBS/Network Diagram)
I/X

Reinforcement theory I

Management of personnel
(conflict control) I/X

Team performance measurement X/O

Supply Chain I/X/O

Marketing Strategy I/O

Product Design I

Facilities Planning I

Forecasting (decision making) I

3.
Quality control (Quality
assurance) O/X

4.

Intensive management courses I

Auditing X/O

Arin Clint

2.

Lean Manufacturing X/O

Culture Communication I

Scheduling Design (timing) I

Supply Chain
A supply chain is a
system of
organizations, people,
technology, activities,
information and
resources involved in
moving a product or
service from suppliers
and customers
Tang Tchamdja

Supply Chain
In Aramark Corp a dynamic

FedEx Supply Chain also offers a

portfolio of services to help turn

supply chain management into a
competitive strategy.

supply chain was incorporated

and that

enable them to reach their

customers

A supply chain also have helped

them to have a quick response.

they are able to focus core

competencies, reduce costs, and

improve overall customer service.
Within Fedex Each program is

carefully matched to the

requirements of the business to
gain and improved supply chain
performance.

With an effective supply chain

the companies could increase

their service, by getting to
customs and anticipate their
needs and exceed their
expectation.

Tang Tchamdja

From services designed to optimize

availability and delivery of critical
inventory and components through
our network of forward stocking
locations

Scheduling
The basic steps use by many managers
in Scheduling are
1. Identify the time you have available.
2. Block in the essential tasks you must
carry out to succeed in your job.
3. Schedule in high priority urgent tasks
and vital "housekeeping" activities.
4. Block in appropriate contingency time
to handle unpredictable
interruptions.
5. In the time that remains, schedule the
activities that address your priorities
and personal goals.

Tang Tchamdja

Forecasting
Forecasting is used by

companies to determine how

to allocate their budgets for an
upcoming period of time
Investors utilize forecasting to
determine if events affecting a
company, such as sales
expectations, will increase or
decrease the price of shares in
that company.

Forecasting also provides an

important benchmark for firms
which have a long-term
perspective of operations.

Tang Tchamdja

Work Break Down

Structure(WBS)
WBS is typically created early in the

project and after the scope and

requirements have been gathered,
but before the bulk of the work is
executed.

The project scope statement

describes the scope of the project in

detail. It will be used as a primary
starting point from which to create
WBS.

Tang Tchamdja

Decision Making
An action that is taken to solve a problem.
Lead to Achieving goals and get desired results.
Setting plans and controlling them are part of

the decision making process.

Abdulaziz Aljamaan

10

Steps to make good decision

There are six steps :

1. Identify the problem.

2. Collect information
3. Analyze the problem.
4. Find multiple solutions.
5. Choose the best solution.
6. Review the results.

Abdulaziz Aljamaan

11

Facilities Planning
It is the field that deals with the coordination

of space, infrastructure, people ,

organizations, schools, and more.
In planning a facility, concentrate on three

items (facility location, facility design,

layout).
Abdulaziz Aljamaan

12

Objectives
1. Customers satisfaction
2. Reduce cost and grow supply chain
3. Utilize people , equipment, and space
4. Safety and job satisfaction for employees.

Abdulaziz Aljamaan

13

Facility Planning steps

o

Define the objective of

the facility.

Know the activities of

the organization.

Alternatives layouts to
avoid problems.

Evaluate the layouts

and plans.

Abdulaziz Aljamaan

Apply the design

14

Product development, design, and process

Knowing the product kind lead to know

budget, customers, and the type of

facility.
In designing process, quality, cost, and

time are very important.

Scheduling the design gives information

about machine selection, number of

machines, shifts number, number of
workers, and etc.
Abdulaziz Aljamaan

15

Quality and Waste

Management

Lean Manufacturing
Quality Assurance
Quality Control

Waleed Albuhayri

16

Lean Manufacturing

lean manufacturing is perfected customer satisfaction that

simultaneously eliminates waste and excess in time, cost and
delivery.

Technique in Lean Manufacturing

Value stream mapping (VSM):
chart of the flow using special symbols to display
the process and materials to improve the flow of processing.
Work place organization (6 Ss). tools used in
workplace help to reduce waste.
Pull/Kanban: a method of replenishing only products,
which have been consumed.
One-piece flow: a method to product on single
components and moves them to next machine when requested.

Waleed Albuhayri

17

Lean Manufacturing
Lean manufacturing can be effective because:
Use vision systems that create mistake free

tools
Increase usage of machines for greater work
organization
Improve global/local and personal/business lines
of communication through various mediums of
technology
Use lean manufacturing based software to
increase efficiency of designs and information
exchange as well as of manufacturing,
enterprise and material planning.
Waleed Albuhayri

18

Quality Assurance
Quality assurance devises a plan to both prevent

problems while assuring product quality. This task calls

for an organized three-step system:
First: development
Second: documentation.
Third: formal instruction of staff to implement
and use system.
Quality of services such as administration and sales,

separate from solely products, becomes a prime

factor in the various systems of organizations
through quality assurance
Waleed Albuhayri

19

The Purpose of Quality Assurance

Quality Assurance is an essential principle when procedure

is complicated leads to further procedures or plans on being
repeated. Preparation for Quality Assurance is
needed, to communicate trustworthy answers
to those concerned.

Quality Assurance system is to reduce in

1. Number of errors.
2. Waste of time.
3. Materials.
4. Customer complaints.
5. Problems to fix.
6. Time to give instructions.

Time to improve processes and systems.

Waleed Albuhayri
7.

20

Strategies for Maximum Effectiveness

First Step: Rules detailing procedures for tasks, systems and processes.

Second Step: Creating set guidelines for Quality Assurance

Similar to the first steps, management in time and materials because more accessible.

Fourth Step: Making materials digitally accessible

provides greater jurisdiction of systems, certified recognition from outsides sources as

well as exposure of superior qualifications.

Third Step: Present to professionals improved, comprehensive written and structured guidelines.

These instructions allow for detailed notes on results, greater flow in improvement
and better-managed time and materials.

saves money and time in paperwork and improvements, as information is more readily
available.

Fifth Step: Assimilating electronic systems.

Waleed Albuhayri

that depict work flow integrates greater interactivity with information.

21

CiSCO Case Study

Cisco Auto-test Transforms Quality

Assurance for Global Manufacturing

Mohammad Alumair

22

Challenge
Producing thousands of contra-distinct

appliances such as routers, switches, IP

telephones, video devices, interfaces &
gateways.
Supplying services: generating close to $40

billion in annual sales.

30 EMF sites worldwide. Assembling 35000

stock units containing 77,000 unique part

numbers, utilising 1000 suppliers.

Mohammad Alumair

23

Results
Control points in the production process = X2
Number of different products = X4
Number of production test engineers = Same
Cisco product yields improvement = 13.2%
Carrier Routing System improvement =13.4 %
Auto-test generates 10.3 mil. Records daily: an

increase of 20% from last year.

Auto-test overseen by a team of only 25 engineers.
Mohammad Alumair

24

Quality Control
Such effective control systems tend to have following qualities
in common
Focus on critical point
Controls are applied when failure/cost can not exceed a certain
level
Integration into Established Process
Operations and processes should work smoothly with controls
Acceptance by Employees
Controls designed with employees involvement increase
acceptance
Availability of Information When needed
Costs are frequently attributed to time (deadlines etc.)
shortcomings or failures
Economic Feasibility
How much will it cost? What will it serve? What are the returns?
Accuracy
It provide factual information which is useful, reliable, valid and
consistent.

Mohammad Alumair

25

Effective Control System-Engineering

Modern industries use control systems which are a blend

of various technologies including electronics, hydraulics,

pneumatics and mechanics. The quality of this blend
determine factors like: functionality, reliability and price.
There are various types of Industrial Quality Control

systems such as
SCADA (Supervisory control and data acquisition)
DCS (Distributed controls systems)
PLC (programmable logic controllers)

Mohammad Alumair

26

Effective Control System-Engineering

Each control system

has its own

effectiveness in each
company.

It is the choice of these

control systems on
which the entire
success of a company is
dependent

To present this idea lets

talk on PLCs

Mohammad Alumair

27

Auditing:
What is an audit? audit is an evaluation of a

person, organization, system, process, project or

product. Audits are performed to ascertain the
validity and reliability of information, and also
provide an assessment of a system's internal
control.- (askdefine)
Why Audits are done:

Arin Clint

Verify Data of processes or operations

Judge effectiveness of the current processes
Judge effectiveness of meeting standard
requirements
Provide information about problem areas

28

Types of Audits:

Financial

Examine the accuracy of financial statements

Ensure accounts/statements meet organizations standards and policy

requirements of how there conducted

Internal

Is done with in an organization to examine and evaluate their own activities

and records

Project Management

Health of the Project to see if its on track and meeting demand

To see if the project can be enhanced

Quality

Ensure that procedural activities are met

Current (QMS) meets national or organizational standards

Regulatory req. (ex: FDA or Higher Education)

Arin Clint

29

Benefits of Audits:
Show possible areas for improvement
Show possible methods and processes

that are outdated an need to be revised

Increase reaction time to address

problems or possible problems

Gives the organization a sense of what's

really going on and where the

organization stands
Arin Clint

30

Conclusion:

Overall: Management and control systems

are effective when their functions are
carried out correctly and that the people
implementing their functions are aware of
their limitations.

Arin Clint

31

Questions We Might Have Answers To:

32

Work Cited:
asi-cpa.com (1995). Auditing Dictionary of Terms. Retrieved 8 November 2011 from asi-cpa.com: http://www.ais-cpa.com/glosa.html

en.wikipedia.org (2012). Audit. Retrieved 9 November 2011 from en.wikipedia.org: http://en.wikipedia.org/wiki/Audit

cof.org (2003). RAFFA, P.C. Levels of Service. Retrieved 15 November 2012 from cof.org: http://www.cof.org/files/Documents/Education_Collaborations/Audit%20Conference%20Call
%20Handouts/3_Levels_of_Attestation_Services_Defined-HANDOUT_3.pdf

Prakash, Ravish (2009). Management Control System. Retrieved 17 November 2012 from scribd.com: http://www.scribd.com/doc/13822327/Management-control-system

Web. < http://kalyan-city.blogspot.com/2011/08/what-is-decision-making-meaning.html>.

Web. <http://en.wikipedia.org/wiki/Decision_making>.

Tompkins, James A, John A White, Yavuz A Bozer, and J.M.A Tanchoco. FACILITIES PLANNING. fourth edition. 845. HOBOKEN: JOHN WILEY & SONS, 2010. Print.

"The Management Process Planning, Controlling and Decision Making." Management Process: Planning, Controlling, Decision Making. MPMM, 13 May 2010. Web. 25 Nov. 2012. http://blog.mpmm.com/themanagement-process-planning-controlling-and-decision-making/.

Adams , M., & Bernard J. , S. (n.d.). Impact of process variability on lean manufacturing systems. Retrieved from http://www.scs.org/confernc/hsc/hsc02/hsc/papers/hsc001.pdf

Bohemia, E. (2002, August 30). Lean manufacturing and its impact on the role of industrial designers in the role of industrial designers in Australia. Retrieved from
http://www.academia.edu/322637/Lean_Manufacturing_and_Its_Impact_on_the_Role_of_Industrial_Designers_In_Australia

Drapeau, M., & Oudi, S. (2007 , May 31). Release management: Where to start?. Retrieved from http://www.itsmwatch.com/itil/article.php/11700_3680776_2/Release-Management-Where-to-Start.htm

Griffin, P. (1995, November 19). Benefits of quality assurance ?. Retrieved from http://www.quality.co.uk/isoadvic/benqa.htm

Roll, D. (2011, August). An introduction to 6s. Retrieved from http://www.vitalentusa.com/learn/6s_article.php

Washington edu. (n.d.). Retrieved from http://courses.washington.edu/ie337/Value_Stream_Mapping.pdf

Watson (Jr), J. L. (2006). Integrating lean manufacturing with technology: Analyzing the effects on organizational performance in terms of quality, cost, and response time. (p. 62). Capella University:

(2010). Cisco autotest transforms quality assurance for global manufacturing. Network-enabled application enables Ciscos value chain with automated testing, monitoring, and quality assurance, 6(10), 1-3.
doi: DDM10CS2776

33

Work Cited:
Programmable Logic Controllers in Process Automation by Ahti Mikkor, Lembit Roosimolder.

http://www.cliffsnotes.com/study_guide/Effective-Organizational-Control-Systems.topicArticleId-8944,articleId-8927.html

http://www.citeman.com/19614-effective-control-system.html

http://auditing.askdefine.com/