8 Steps to Sustainable

Organizational
Transformation

Leading Change in Complex

Human Service Environments
RBS Reform

8 Steps to Transformation

Stages of Change

Empowermen
Urgency
t
Authority
Momentum
Vision
Engagement Mandate
Anchorage
Proehl, Rebecca Ann. (2001). Organizational Change in
the Human Services. Thousand Oaks, CA: Sage
Publications. ISBN: 0761922504

RBS Reform

8 Steps to Transformation

Urgency
Communicate a clear sense
of urgency that
motivates the
necessary attention
and learning

RBS Reform

8 Steps to Transformation

Authority
Give change leaders the
power, resources and time to
make the change happen

RBS Reform

8 Steps to Transformation

Vision
Articulate a consistent and
clear vision of the new
systems purpose, design,
operations and highlights

RBS Reform

8 Steps to Transformation

Engagement
Change leaders share both
the urgency and the vision
with their units and engage
everyone in the change effort

RBS Reform

8 Steps to Transformation

Empowerment
Leaders, teams and programs
implementing the new
system are given the power,
permission and flexibility to
overcome the inevitable
obstacles
RBS Reform

8 Steps to Transformation

Momentum
Teams identify and take
advantage of short-term wins
to build momentum

RBS Reform

8 Steps to Transformation

Mandate
Change teams have the
mandate and authority to
consolidate the short-term
wins and keep moving
forward

RBS Reform

8 Steps to Transformation

Anchorage
The new system must be
anchored in the
organizations culture,
infrastructure and community
relationships

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8 Steps to Transformation

10

Vision Focuses Change

Why Change?
Clarify the need for change
Explain the options for change

Describe the
present state

Define desired
future state

How Can We Get There?

Heres who will do what,
and when theyll do it

RBS Reform

And Heres How Well

Make It Work!
8 Steps to Transformation

11

Performance Measures
Drive Change
People produce what is
measured
So be careful what you
keep track of
The better the alignment with
vision and value The more likely people will
rise to the challenge
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8 Steps to Transformation

12

Human Factor Engineering

IfIfyou
youkeep
keepputting
putting
different
differentpeople
peoplein
inthe
the
same
samesituation,
situation,and
andthey
they
keep
keepmaking
makingsimilar
similar
mistakes
mistakes

Maybe
Maybeits
itsthe
thesituation
situation
and
andnot
notthe
thepeople!
people!
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8 Steps to Transformation

13

Change Levers

Language
Reaction to crises
Attention and recognition
Shared learning experiences
Allocation of rewards
Consistency/Repetition
Framing
Criteria for selection and dismissal

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