CARGOSERV FORWARDERS

INCORPORATED OPERATIONS
MANAGEMENT LEVEL OF
EFFECTIVENESS IN THE PERSVECTIVE
OF THE EMPLOYEES

BSA 4-4
October 23, 2016

THE RESEARCH
TEAM

BASA, EUGENE
CARLO M.

CASTILLO, B-JAY
D.
CATAQUIZ, ALYSSA
MAE R.

GALLANES,
ROWENA P.
HILL, HILLARY
HANNA R.
MANDIA, MANILYN
SHAINE

MANTES,
SHIERRA M.

MANZANARES,
LARA R.

SIMON,
ERICKA L.
TEE, MARK
JOSHUA C.

INTRODUCTION TO
THE STUDY
This study aims to evaluate the level of
effectiveness
of
operations
management
of
CargoServ Forwarders Incorporated, a logistics
company, in the perspective of its employees. The
study was conducted during the first semester of the
school year 2016-2017. The 70 respondents of the
study are the employees of CargoServ Forwarders
Incorporated.

PROBLEMS,
FINDINGS AND
CONCLUSION

PROBLEMS
1. Profile of the
Respondents
Age
Sex
Educational
Attainment
Position
Years of Service

FINDINGS
Findings showed that most of the
employees of CargoServ Forwarders
Incorporated belong to the age
group of 21 to 25 years old which
comprised 27.14% of the total
respondents.
Male employees outnumbered the
female
employees
with
a
percentage of 85.71%.
Most of the employees are high
school graduate which composed of
74.29% of the total respondents.
Majority of the respondents are rank
and files which composed of 86.90%
of the respondents.
39.34% of the respondents have
been in the company for less than a
year.

CONCLUSION
The employees of CargoServ
Forwarders Inc. are mostly high
school graduate, aged 21-25
years old and are male.
Likewise,
majority
of
the
respondents are rank and file
and has been employed for less
than a year.

PROBLEMS

2. Perspective of the
Respondents in Project
Management
Project Planning

Project Scheduling
Project Controlling
Maintenance

FINDINGS
Findings showed that the employees
find project planning effective with
an average weighted mean of 3.99.
Respondents
view
project
scheduling of the company effective
with an average weighted mean of
3.85.
Resulting to an average weighted
mean of 3.88, respondents find the
companys
project
controlling
practices effective.
Lastly, findings also showed that the
respondents
perceived
the
maintenance
of
the
company
effective with an average weighted
mean of 3.89.

CONCLUSION
The respondents agreed that
the
companys
operations
management in terms of project
management is effective. It is
subdivided into four categories
namely:
project planning,
project
scheduling,
project
controlling and maintenance.

PROBLEMS

FINDINGS

CONCLUSION

3. Perspective of the
Respondents
in
Designing Operation
Service Design
Quality Management
Process Design
Location Decision
Layout Decision
Job Design and Work
Measurement

Designing Operation was subdivided

into six parts which were service
design, quality management, process
design,
location
decision,
layout
decision and job design and work
measurement; respondents viewed all
of it as effective with an average
weighted mean of 3.98, 4.03, 3.87,
3.84, 3.79 and 3.77, respectively.

Project design, on the other

hand is composed of service
design, quality management,
process design and location
decision, layout decision and
job
design
and
work
measurement
which
the
respondents
perceived
as
effective.

PROBLEMS

FINDINGS

4. Perspective of the Respondents

perceived
problems
Respondents
in encountered, serious, with an average
Problems Encountered
weighted mean of 3.95. Traffic garners
the highest mean of 4.24 while
financial capacity of the customer got
the lowest with a weighted mean of
3.61.

CONCLUSION
The respondents agreed that
the problems encountered in
the company are serious.

RECOMMENDAT
IONS

In the light of the findings and conclusions of the study, the

following are hereby recommended:
For the improvement of its operations, it must have employee
benefits, for its employees to stay in the company longer.
They should find ways in improving the meeting of deadlines
because undelivered and delayed shipments may cause losses
to the company.
The company must also look for better ways to control its
project to avoid return of goods due to unforeseen events.
The company should also be conscious and alert in avoiding
the traffic in the Metro.
Always consider its customers ability to pay to avoid bad
debts.
Newly-hired workers must also be trained before the actual
work since the operations need highly skilled workers.
This study may serve as a basis and reference for the future
operations of their company; like determining how effective
their operations management is.