Revolutionizing Customer

Service
Presented by: Rukhsar Khalil

Many companies want to raise

their level of service, but the
question is, How?

The Four Conventional

Practices

1. Dont Start with CustomerFacing Employees

2. Dont Focus Training on

Specific Skills or Scripts

Highly scripted employees are

often less able to be
imaginative or empathetic
about a customers true need.

3. Dont Pilot Changes

4. Dont Track Traditional

Metrics

Thank You