CONFIDENTIAL

PT. ARTHA ENVIROTAMA

Divisi
Departemen
Jakarta ,

Operation Support GM

Quality Assurance Manager

Strategy Map Quality Assurance Department

F.1.
EFFECTIVE
COST
MANAGEMENT

FINANCIAL

C.1. GIVING
EXCELLENCE
SERVICE

CUSTOMER

INTERN
AL
BUSINE
SS
PROCESS

LEARNING
& GROWTH

P.1. Ensure
Effective
Managemen
t System
and
Internationa
l
Requiremen
t

P.2. Ensure
Effective
Management
System
Compliance
to Support
Operation
Excellent

L.1.
Increase
Effective
Organizatio
n

P.3. Ensure
Effective
Production
System and
Quality
Control at
SubContracting

L.2. Development
Plan Realization for
Talent

P.4. Ensure
Improvement
and
Innovation
System
Implementati
on

PERFORMANCE SCORE CARD | FINANCIAL

Strategic Objective

F1

Effective Cost Management

KPI

% Deviation Cost Realization to

Program Budget

Weight
(%)

Baseline
2013

Target
2014

4%

PERFORMANCE SCORE CARD | CUSTOMER

STRATEGIC OBJECTIVE

C1

Giving Service Excellent

KPI

WEIGHT
(%)

BASELINE
2013

TARGET
2014

Internal Customer Satisfaction Index

3,6

4,1

PERFORMANCE SCORE CARD | INTERNAL BUSINESS

PROCESS
STRATEGIC OBJECTIVE

P1

P2

P3

P4

Ensure Effective
Management System and
International Requirement
Implementation

Ensure Effective
Management System
Compliance to Support
Operation Excellent

Ensure Effective Production

and Quality Control at SubContracting

Ensure Improvement and

Innovation Implementation

WEIGHT
(%)

BASELINE
2013

TARGET
2014

79%

85%

32%

50%

10

Audit PST and Feed Back for SubContractor

10

Number Improvement Innovation (NII)

GoP

70

77

2,5

2,75

KPI
Major CAR by External Audit for 6
Plant/Site
Up Date Quality Plan Review for 6
Plant/Site
Training QMS Realization based on
Schedule
Guidance Operation (MP) over Plant/Site
(CS,Sub-Contracting, PPD/Pre-Press)
Audit Conduct ( IA, KP Audit dan PST
Audit)
per Schedule all site
Reduced Number of KP GoP
Quality Plan for Sub-Contractor

Net Quality Income (NQI) GoP

Growth
& Growth
Learning
Learning &

Performance Scorecard

Strategic Objective

KPI

Weigh
t
(%)

Baseli
ne
2013

Targe
t
2014

L1

Increase Effective
Organization

Labour Risk Management

n/a

100%

L2

Growing Future Leader

Development Plan Realization for

Talent

n/a

100%

Rangkuman Strategic Initiatives

Strategic Objective

P1

P2

P3

P4

Ensure Effective
Management System
and International
Requirement
Implementation

Key Performance
Indicator

Strategic Initiatives

Waktu
(mulai
selesai)

Major CAR by External

Audit for 6 Plant/Site

Peb - Des

Up Date Quality Plan for

6 Plant/Site

Peb - Nov

Training QMS

Jan - Juli

Guidance Operation
Over Site

Jan - Okt

Audit Conducted (IA,PST,

KPAudit)

Peb - Okt

Reduced Number of KP
GoP

Jan - Nov

Ensure Effective
Production and Quality
Control at Sub
Contracting

Quality Plan for

SubContractor

Jan - Nov

Audit PST and Feed Back

for SubContractor

Jan - Nov

Ensure Improvement
and Innovation
Implementation

Number of Improvement
(NII) GoP

Jan - Nov

Net Quality Income (NQI)

GoP

Jan - Nov

Ensure Effective
Management System
Compliance to Support
Operation Excellent

STRATEGIC INITIATIVE CHARTER

& BUDGET

Strategic Initiative Title : Effective Implementation QMS ISO

PIC : QA Manager

Background : International Standard Requirement & Operation Excellent

No

Schedule
Start
End

Action Plan

PIC

1.
2.
3.

Resources
Human Resources

Spesifikasi

Jumlah

Budget (Rp Jt)

Infrastructure

Total
Initiatives Deliverables/outcomes :

STRATEGIC INITIATIVE CHARTER

& BUDGET

Strategic Initiative Title : Effective Product Processing Over Site/ Plant

PIC : QA Manager

Background : Fit Guidance Operation for Order Processing Over Site/Plan (GPN)

No

Schedule
Start
End

Action Plan

PIC

1.
2.
3.
.

Resources
Human Resources

Spesifikasi

Jumlah

Budget (Rp Jt)

Infrastructure

Total
Initiatives Deliverables/outcomes :