TT

Organizational
stress

WHAT IS STRESS?
Stress may be defined as a state of
psychological and/or physiological
imbalance resulting from the disparity
between situational demand and the
individuals ability and/or motivation to
meet those demands.

Work-related stress
Work-related stress is the response
people may have when presented with
work demands and pressures that are not
matched to their knowledge and abilities
and which challenge their ability to cope.

Staff suffer: demoralized,

hostile, counter-aggressive

Staff: passive-aggressive, helpless,

overtly aggressive

Leaders:
perplexed,
overwhelmed,
ineffective,
authoritarian,
avoidant, more
punitive

Stressors
Stressors can be divided into those that
arise from within an individual (internal),
and those that are attributable to the
environment (external).

Internal factors
Internal conflicts, non-specific fears, fears
of inadequacy, and guilt feelings are
examples of stressors that do not depend
on the environment.
Internal sources of stress can arise from
an individual's perceptions of an
environmental threat, even if no such
danger actually exists

External factors

Environmental stressors are external conditions beyond an

individual's control. These include issues of structure,
management's use of authority, monotony, a lack of opportunity for
advancement, excessive responsibilities, ambiguous demands,
value conflicts, and unrealistic work loads.
A person's non-working life (e.g., family, friends, health, and
financial situations) can also contain stressors that negatively
impact job performance.
Directors & managers

1. Severe overloaded
work
2. A lot of responsibility
3. Conflict of roles

The employees
1. Unsecured post
(position)
2. Interpersonal conflicts
3. Family conflicts

Operational staff
1. Improperly work
conditions
2. Inappropriate
workplace

When affected by work stress

people may:
become increasingly distressed and irritable
become unable to relax or concentrate
have difficulty thinking logically and making decisions
enjoy their work less and feel less committed to it
feel tired, depressed, anxious
have difficulty sleeping
experience serious physical problems, such as:
- heart disease,
- disorders of the digestive system,
- increases in blood pressure, headaches,
- musculo-skeletal disorders (such as low back pain and upper limb
disorders)

Stress can have 2 forms

SHORT TERM Stress

associated with a problem
that suddenly demands to
be solved. If it continues,
it may become chronic

LONG TERM Stress

associated with long term
problems. Usually
damaging to ones health.

Work stress is thought to affect

organizations by:
increasing absenteeism
decreasing commitment to work
increasing staff turn-over
impairing performance and productivity
increasing unsafe working practices and accident rates
increasing complaints from clients and customers
adversely affecting staff recruitment
increasing liability to legal claims and actions by stressed
workers
damaging the organizations image both among its workers
and externally

Have a nice day without stress!