A presentation of

Nakentoh Kenneth

Corporate Etiquette

Digital Content Developer and Translator

@ DIGITECQ LTD
September, 2016

Table of content

What is Etiquette?

Need for Etiquette

Types of Etiquette

Dos and Donts in Etiquette

Clothing Etiquette / Dress Code

Male Employees
Female Employees

Interacting with Co-Workers

Telephone Etiquettes- aim, to Improve

Communication
What are Telephone Etiquettes?

Interview Etiquette
Codes of Conduct for Interviews
Tips for Conducting Interviews

Meeting

Etiquette - Codes of Conduct

while attending Meetings

Employer Etiquette Codes of Conduct

necessary for an Employer

Employee Etiquette- Codes of Conduct

necessary for an Individual at Work

Desk Etiquette - Codes of Conduct

required at the Workstation

Office Lunch Etiquette

Office Party Etiquette

Office Toilet Etiquette - Rules to follow

while using the Restroom

Visiting Card Etiquette

Visiting card qualities
Visiting card etiquette

Mobile Phone Etiquettes (Mobiquette)

Internet
and
Email
Etiquettes
Netiquette

What is Etiquette?
Etiquette refers to guidelines which control the way a responsible individual should behave in the society. good behavior which distinguishes human beings from animals

Need for Etiquette

Cultured, manners
Teaches you the way to talk, walk
The way you interact with your superiors, parents, fellow workers, friends
To earn respect and appreciation

Types of Etiquette
*Social Etiquette
*Bathroom Etiquette
*Corporate Etiquette
*Wedding Etiquette
*Meeting Etiquette
*Telephone Etiquette
*Eating Etiquette
*Business Etiquette
To conclude, etiquette transforms a

Corporate Etiquette - Dos and Donts

Never adopt a casual attitude at work

Dont peep into others cubicles and

workstations

phone in the silent or vibrating mode at the

workplace

It is bad manners to sneeze or cough in public

without covering your mouth

While having lunch together, do not start till the others have received their food

Never attend meetings or seminars without a

notepad and pen

Pass on information to all related recipients in

the desired form

Reach office on time

Respect your fellow workers

Office Stationery is meant to be used only at work

Make sure you turn off the monitor while you go out for lunch or tea breaks

Never criticize or make fun of any of your

colleagues
Take care of your pitch and tone

Never wear revealing clothes to work

Dont pass lewd comments to any of your fellow workers

Popping chewing gums

Keep your workstation clean and tidy

have a shabbily dressed employee

Park you car at the space allocated to you

Dont bring your personal work to office

Never ever drink while you are at work

Female Employees should stick to minimal make up

Clothing Etiquette / Dress Code

Interacting with Co-Workers

Respect

workers
No rumors
Be cordial to all
Help colleagues as you
can
Politeness
Too much of friendship
at the workplace is bad

Never overreact
Avoid taking sides
Avoid rudeness
Never interfere in
your colleagues work
No mockeries
Avoid criticizing
others

Telephone Etiquettes
To Improve Communication
Use

a pleasantvoice

Take care, nice speaking with you

and a warm bye. Never say Goodbye

Dont

use words like Any

guess who I am?

Have

a crisp and relevant

content

Always

ask Am I speaking to
Mike? before starting the
conversation.

Carefully

dial the numbers

Never

put the second party on

a very long holds

Dont

chew during calls

Dont take too long to pick up any call

Speak words clearly

Never keep the conversation too long

say one moment please- I will call him

in a minute

Decrease the volume of the television or

turn off the speakers

In network failure, hang up, try to call

after sometime with a better line

Interview Etiquette
Code of conduct

For telephonic interviews, make sure you

have your resume in front of you.Move to a
quiet placeand keep a pen and paper

Be on time

Avoid public transport

Avoid fiddling with pen and paper

Confidence.

Make an eye contact with the interviewer

Be honest Avoid fake

Stay calm - sit straight

Your appearance matters

Phones in silent mode

Be polite but firm.

Chewing is childish

Carry all other relevant documents

Avoid slangs and one-liners

Avoid jokes

Thank the interviewer @ end

Tips for Conducting Interviews

Avoid

distraction in
the meeting area
Make the candidate
comfortable
Racial / Sexual Bias
Invite questions

Make Notes
Interview Approach
Interview
Questions
Company Policy &
Procedures

Meeting Etiquette
Get

the Subject matter

Notepad
Phones

and pen

on silent/vibrator

Be a good listener

Avoid distractions

The one chairing the

meeting must speak loud
and clear

mode
Dont

pick calls unless in

emergency

Superiors

must create an
agenda before every meeting

Meetings are interactive

Use Whiteboards,
projectors, graphs, pointers,
slides

Lateness
Chewing

Do not convert the meeting

room into a battle ground

Employer Etiquette

Respect your employees

Avoid being partial towards

anyone

No special favors from

employees
Help your employees whenever
required

Never encourage nasty politics

Motivation

Give employees their due

credit

Be
Treat

transparent

employees well
Be

Monitor

available

their performances but do not

interfere in their work
Be
Never

Speak
Keep

friendly

indulge in loose talks

politely and dress smartly

employees secret to yourself

Employee Etiquette

Respect your organization

Learn

to own your mistakes

Reach office on time

hide things from Boss

Greet your fellow workers with a

smile.

Dont

Follow the professional dress

code

Dont share confidential

information

Keep phones in the silent mode

Keep your workstation free of

unwanted documents and files

Respect

your fellow workers

Treat

Never

all equally

take undue advantage

of your position

Respect

each others privacy

Stay

away from
controversies

Desk Etiquette
Your workstation

Office Lunch Etiquette

Table manners

Take lunch only during the assigned

hours

avoid having their lunch at their

workstations

Avoid phone callsduring lunch unless

in emergency.

Never pick your nose

Never discuss work

Share your food

make him feel comfortable.

No rotten fruits

Always keep a sanitizer

Place a napkin

Avoid bringing smelly food to work

airtight containers

Dont stare at others plate.

Never eat with hands in public

Finish your food properly

No noise while eating

Eat slowly

Not pick others food with your hand

Office Party Etiquette

Parties, Dinners and Get togethers

Reach on time

Be careful about dressing

Do not bring your kid, spouse or

any other family member at office
parties unless invited by your
superiors

Maintain the decorum of the

place
Use it to win your boss

Greet all with a smile and exchange pleasantries

Dont include alcohol in the menu

In buffets, wait for your turn

Eat in moderate quantities

Do not crack silly jokes

Avoid vulgar dance moves

Office Toilet Etiquette

Never
Lock

leave it dirty

the door carefully

Dont take much time inside

Do not throw anything in the

commode

Dont

peep under the doors or

knock endlessly

Dont

carry handbag/items

Dont

wet the toilet seat

Do

peeing, females must sit

& men stand closely
hands with antiseptic
soap/sanitizer

not leave the restroom with

taps on

While
wash

Do not spit on walls

No smokeinside

Use flush once you are done

Do not forget to switch off the

lights

Visiting Card
Etiquette
Visiting card qualities

Etiquettes

Name of the individual concerned.

Information must be correct

*His/her designation.

Stylish fonts

Do not fold your business cards

carry his/her visiting cards for all

official meetings

Never exchange your visiting cards

with left hand

Keep your card at a place where it

can be found easily

Use top quality paper

Keep others cards

*Organizations name/Logo.
*Website of the organization.
*Address of the organization.
*Contact number and email

Mobile Phone Etiquettes

In

silent or vibration
Dont circulate your
official number
Caller tuneProfessional
Politeness
Never leave it at
others workstations

Greet
Clarity
Do

not hamper your

productivity
Calling hours
Off in meetings,
presentations or
seminars

Internet and Email Etiquettes

Communicating via mails, writing blogs, sharing views on online portals or any other online forum

Self
Be

explanatory

crisp, precise

Subject

line ought to be
meaningful and relevant

Start

Use regards, thanks,

yours sincerely to close your
mails

your emails correctly

Font

offensive emails

style and size

Review

before sending

No heavy files

Signatures
Avoid

Respect privacy

with formal greetings

Format

Avoid abbreviations

Reply all

Dont open illegal or porn sites

Be

polite and soft in your

communication

Thanks for
Listening
Nakentoh Kenneth
Digital Content Developer and Translator
@ DIGITECQ LTD
September, 2016