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The document discusses crisis, crisis management, and crisis communication. It defines a crisis as an unexpected, dangerous situation that creates instability and anxiety. Crisis management involves planning strategies to promptly respond to and minimize damage from a crisis. The objectives of crisis management are to identify the root cause, manage information flow, understand adversaries, and develop solutions. Effective crisis communication includes pre-crisis preparation, crisis response, post-crisis recovery, and establishing strong leadership, decision making, communication, and defined roles.
The document discusses crisis, crisis management, and crisis communication. It defines a crisis as an unexpected, dangerous situation that creates instability and anxiety. Crisis management involves planning strategies to promptly respond to and minimize damage from a crisis. The objectives of crisis management are to identify the root cause, manage information flow, understand adversaries, and develop solutions. Effective crisis communication includes pre-crisis preparation, crisis response, post-crisis recovery, and establishing strong leadership, decision making, communication, and defined roles.
The document discusses crisis, crisis management, and crisis communication. It defines a crisis as an unexpected, dangerous situation that creates instability and anxiety. Crisis management involves planning strategies to promptly respond to and minimize damage from a crisis. The objectives of crisis management are to identify the root cause, manage information flow, understand adversaries, and develop solutions. Effective crisis communication includes pre-crisis preparation, crisis response, post-crisis recovery, and establishing strong leadership, decision making, communication, and defined roles.
danger or difficulty which creates instability within the organization and induces anxiety to the stake holders Unexpected occurrence Danger or difficulty Need for prompt response Crisis management Making well thought plan and develop strategies to deal with crisis in the least possible time to minimize damage and get back on track in the shortest possible time Preventive aspect Change management Objectives of crisis management Identify the root cause Manage information flow Understanding the adversary Come up with solid solutions Process of crisis management 1. Pre-crisis preparation: maintain data of all previous crises, come up with systems and mechanisms that build up resilience to crises Crisis management teams Communication plans Judicious information management strategies 2. Crisis response: Recognize the crisis -> Bring Crisis management team(CMT) into play -> Damage and risk caused should be minimize Gold (Strategic), Silver (Tactic), Bronze (operational) Contd.. 3. Post-Crisis Recovery: recovery team from each department Investigation on the extend of damage to determine the relief measures Ways of Crisis management Strong leadership Quick decision making: vague decisions create confusion Prioritizing relief for affected persons Pro-active, regular and accurate communication Communication to government, stakeholders, media and press Contd.. Effective plans with clearly defined roles Regular training and mock drills for CMT and Recovery teams Trustworthiness in the eyes of stakeholders Effective spokespersons Admitting having deficiencies Reference Veera Karoli, Business Communication, Thakur Publication, Page 64-71 Prepared by Definition In a crisis situation, the compilation, dispensation and extension of any information related to the situation is called crisis communication. Types Crisis knowledge management Recognize origin -> Collecting facts and figures -> Assessing the information -> sharing or circulating the knowledge -> taking decision Stake holder reaction management Steps for managing crisis communication Pre-crisis communication 1. Foresee disaster 2. Identify crisis communication team 3. Identify and train the spokesperson 4. Establish notification and monitoring system 5. Identify and understand the stakeholders 6. Develop holding statements Post-crisis communication 1. Assess the crisis situation 2. Formulate and adapt key messages 3. Post disaster evaluation Reference Veera Karoli, Business Communication, Thakur Publication, Page 71-75