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Chapter 1
1-1
What is human resource management?
1-2
HRM Techniques and Concepts
1-3
HRM Techniques and Concepts, cont.
1-4
HRM Techniques and Concepts, cont.
1-5
HRM line vs. staff authority
What is authority?
Line managers are authorized to give orders
1-6
Line staff HR cooperation
Supervisors spend
much of their time on
HR/personnel-type
tasks
1-7
Employee Advocacy
HR must take responsibility for:
Clearly defining how management should be
treating employees.
Making sure employees have the mechanisms
required to contest unfair practices.
Represent the interests of employees within
the framework of its primary obligation to
senior management.
1-8
Organizing the HR Department
1-9
Competitive trends affecting HRM
Service jobs
Human capital
1-10
The New HR Manager (contd)
The Need to Know Your Employment
Law
Equal employment laws
Occupational safety and health laws
Labor laws
1-11
The changing role of HR
1-12
HR and Technology
Benefits of technological applications for HR
Intranet-based employee portals through which
employees can self-service HR transactions.
The availability of centralized call centers staffed with
HR specialists.
Increased efficiency of HR operations.
The development of data warehouses of HR-related
information.
The ability to outsource HR activities to specialist
service providers.
1-13