Troubleshooting Guide for SPACE

Document Version 1.0

May 2016

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Access Privilege
To use the SPACE Management system, you need to:
Login at http://space.samsungnetwork.com
Install NASCA on your system
Acquire the access privilege from Administrators

The procedure to acquire the access privilege is as follows:

1. When you access the SPACE Management system for the
first time, your request will be sent to Administrators
automatically.
2. Administrators will approve your request, and give the
suitable privilege for you.
After approval, you can access the SPACE Management
system.

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NSACA + SD Installation
If you see the following window at opening the SPACE
Management site, click NASCA DOWNLOAD, and then
follow the installation steps.

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First Time User (1/2)
Go to http://space.samsungnetwork.com
If you have a MySingle ID, your login request will be sent to
the Administrator automatically.
If you do not have the MySingle ID, you need to acquire the
privilege from Administrators. To do this, click Create an
account, and then follow the steps.

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First Time User (2/2)
Administrators will approve your request and give the access
privilege.

The SPACE Management system supports SingleSionOn

(SSO). If you already received the approval from Administrator,
you can access this system with SSO status without any
additional actions.

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Login Failure (Solution 1)
If you are unable to log in to the SPACE Management system
after acquiring the credentials, follow these corrective
solutions.

1. Right click Internet Explorer, and then select Run as

administrator.

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Login Failure (Solution 2) 1/3
1. Add SPACE Management System as a Trusted Site: In the
menu bar of Internet Explorer, select Tools Internet
Options.

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Login Failure (Solution 2) 2/3
2. Click Security Trusted sites

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Login Failure (Solution 2) 3/3
3. Enter *.samsungnetwork.com, and then click Add.

4. Click Close.

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Login Failure (Solution 3) 1/3
1. Set the SSO ActiveX (EpAdm2 Control): In the menu bar of
Internet Explorer, select Tools Manage add-ons.

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Login Failure (Solution 3) 2/3
2. Click Toolbars and Extensions, and then select EpAdm2
Control.
3. Click More information.

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Login Failure (Solution 3) 3/3
4. Click Allow on all sites, and then click Close.

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Java Installation
The main reason for errors in using the SPACE Management
system can be the Java version. You should have Java8
Update91 or later version installed on your system.
To check the Java (32-bits) version currently running on your
system, click Start Control Panel Program and
Features

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Java Installation
If you do not have the accurate version, visit to the Java
homepage at http://www.java.com/en/download, or use the
attached file to install Java8 on your system.

Java8

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 Network Business

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