CMPak 3G Quality Competence

Project
Week #45 , 2014
Contents

Drive Test Progress

OSS KPIs

Customer Complaints

CQT

Site audits

Network Health Check

Drive Test
Drive Test Route
Cluster-07 cluster DT completed in wk45 & report submitted
Drive Test KPIs

Achieved
DT KPI
Value
CS CSSR 98.40%
CS AMR Call Drop Rate 0.00%
Soft Handover Success
Rate 100%
Coverage Rate (RSCP >
-95) 99.99%
Ec/Io Rate (EcNo > -12) 98.31%
Stationary Throughput 19.50Mbps
HSPA Moving Throughput 5.88Mbps

DT Progress
Cluster-07 cluster DT report submitted in wk-45
Cluster-13 DT in progress for submission in current week.
Details of issue analyzed in current week to be mentioned in below table*
Serial DT issue Analyzed in Steps of Bottlenecks Support Required
Status (resolved/ in progress) Comments
No. current Week resolution if any if any
KHI2763 is 2G site
Upgrade need to have 3G
2G site to Include 2G site integration to
1 Low RSCP/EcNo patch 3G RO In progress - 2763 for 3G RO enhance 3G coverage
OSS KPIs
Comments
Week No. Status
(Reasons of any
Baseline Challenge (Average value (improved
OSS KPI City improvements /
ISB/RWP/LHR/KHI ISB/RWP/LHR/KHI of reporting /degraded/
degradations to be
week) stable
inserted here)
ISB/RWP/LHR/K
CS Service Drop Ratio 0.25/0.21/0.66/0.27 0.30/0.30/0.60/0.30
HI 0.31 stable
ISB/RWP/LHR/K
PS Call Drop Ratio 0.61/0.60/0.86/0.53 0.60/0.60/0.75/0.60
HI 0.55 stable
Ashora holiday ,738 site
ISB/RWP/LHR/K
RRC Setup Success Ratio 99.69/99.71/98.06/99.69 99.60/99.60/99.00/99.60 blocking, neighbor site
HI 99.28 degraded congestion
Ashora holiday ,738 site
ISB/RWP/LHR/K
RAB Setup Success Ratio 99.92/99.93/99.75/99.91 99.90/99.90/99.90/99.90 blocking, neighbor site
HI 99.67 degraded congestion
HSDPA User Average Throughput ISB/RWP/LHR/K 805.23/786.19/575.91/6 750.00/750.00/600.00/6
(Kbps) HI 19.69 00.00 723.55 stable
ISB/RWP/LHR/K
Customer Complaints
Microsoft Office
Soft HO Success Ratio 99.96/99.96/99.92/99.96 99.90/99.90/99.90/99.90 Excel Worksheet
HI 99.94 stable
Ashora holiday ,738 site
CS W2G Inter - RAT HO out ISB/RWP/LHR/K
97.18/96.49/97.83/95.81 95.00/95.00/95.00/95.00 blocking, neighbor site
Success Ratio No of HI
Low 96.22 degraded congestion
complaints in Coverage Quality Status
Region City Location Throughput Steps of Resolution Bottlenecks Comments
current complaints Complaints (open /closed)
Complaints
reporting Week
North Islamabad
North Rawalpindi
Central Lahore
Karachi(3G)= Karachi(3G)
33 =21 Mostly 3G Customer
Karachi(4G)= Karachi(4G) Complained about their data
South
01 Karachi=12 =01 packages issues Some Total =35
Karachi Karachi Hyderabad=0 Hyderabad= Hyderabad= Customer told that their issues Close=35
Hyderabad Hyderabad 1 0 01 has been resolve. Open=00
CQT Microsoft Office
Excel Worksheet

%age CQT Total No. of locations No. of locations for

Total No. of Support
Region city locations for which CQT which CQT completed Comments
locations (A) Required
completed completed till date (B) in current week

North
Islamabad 50
North Rawalpindi 50
Central Lahore 50
Access issue on certain indoor locations including Support to
South
Karachi 50 32% 16 0 Malls/Super Markets, requiring authority letter get access

Site Audit Microsoft Office

Excel Worksheet

No of sites audit
Total No. of %age Site Audit Total No Sites audit Support
Region city completed in current Comments
sites (A) completed completed till date (B) Required
reporting week

North In case of any bottleneck /issue faced during

Islamabad [(B/A)*100] current week audit, it must be mentioned here
North Rawalpindi
Central Lahore
South Karachi 847 9.4% 80 20
Network Health Check
No of Sites with Packet
No of Sites with No of packet
No of Availability loss issues in current
Region city Availability Issues when loss issues Comments Support Required
issues resolved reporting week (Packet
city level availability < 98 resolved
loss >0.5%)
North Islamabad
North Rawalpindi
Central Lahore
Previous Week: Support required from
Previous Week Previous Week: Previous Week Some Packet loss cases are
36 transmission team to
South Karachi Unresolved: 208 139 Unresolved: 43 pending for very long time.
Current Week: 315 Current Week: 182 Current Week: 27
Current Week: resolve packet loss
7
Quick resolution required
cases on priority

Cell Availability
and Packet Lost
7