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By
NIKHIL JOSHI
Lecturer in Language & Communication Skills
IT Dept.-GCET
E-mail: nikhiljoshi@gcet.ac.in
Blog: www.gcet-languageclub.blogspot.com
Introduction
Almost 45% of time we spend in listening.
An essential management and leadership
skill.
A process of receiving, interpreting and
reacting to a message.
Difference between listening & hearing
Types of Listening
Appreciative listening
Empathetic listening
Comprehensive listening
Critical listening
Traits of a Good Listener
Being non-evaluative
Paraphrasing
Reflecting implications
Reflecting hidden feelings
Inviting further contributions
Responding non-verbally
Active Versus Passive listening
Show keenness
Expressions
Alertness
Questions
Not neglecting physical aspects
Valid reason for criticism
Implications
Good listening helps you to take better
decisions and make better policies in
organization.
On the contrary lack of proper listening can
lead to embarrassing situations because of a
gap in coordination and understanding.
Tips for Effective Listening
DOs Donts