Comparative

Study
Fedex V/S DHL
Efforts By:
Summit Bisht
Nikita Gupta
Shriya Bansal
Jayesh Solanki
Prabhjot Singh
Prashant Bedi
OVERVIEW
FedEx
Founder-Ken Allen
(chairman)
Founder - Frederick W. Adrian Dalsey(co-
Smith founder)
Founded 1971 Larry Hillblom(co-
Industry Express founder)
Logistics Robert Lynn (co-
Headquarters - founder)
Memphis, Tennessee, Founded-1969
U.S. Industry-Express
Employees >3,00,000 logistics
Website - Headquarters-Bonn,
www.FedEx.com Germany
Employess-4,88,824
Subsidiaries
FedEx

Express

Ecommer
ce

DHL Global
Forwadin
g, freight

Supply
Chain
Revenue
FedEx

Revenue : 45,567 Revenue: 85,919 Million

million
Operating Profit : 4499
Operating Profit : 3446 Million
Million
Earning per share: Earning per share : 2.59
6.75
Total assets : 56,105
Total assets : 33,070 Million
Million
Net Income : 3142.12
Net Income : 2,097 Million
 Comparison of FedEx &
DHL
COMPANY FRIEGHT ANNUAL FREIGHT
REVENUE FREIGHT REVENUE
REVENUE CHANGE
GROWTH

FEDEX $5.4 billion 4.2 billion 2.3%

D.H.L 4.2 billion

(0.4%) (0.7%)
 Ground-based
PackageRevenue

Company U.S. Package Growth Rate

FEDEX 6.3 million 2.9%

DHL 1.0 million (Germany) 3.7% (German)

 Operating units Of DHL

DHL boat DHL semitrailer truck Dodge Sprinter DHL

DHL G-BIKC: ex British Airways Boeing 757 Tupolev Tu-204C

 Operating units Of FedEx

FedEx Express Airbus A310-200 FedEx Ground

delivery truck

FedEx Freight Truck FedEx Kinko's

Competitors of DHL & FedEx
Strategies
FedEx

Profit Financial goals

improvement Be strong in
initiative fastest region
Modernizing air Further
fleet improvement on
US based customer
domestic satisfaction
transformation Increase brand
International awareness
improvement Continue
DEMOGRAPHIC
S
FedEx
Divided into three regions: Divided into three regions:
1. Asia 1. Europe, Middle East and Africa
2. Europe 2. Americas
3. Southern Africa 3. Asia Pacific
Operate and provide services all over
the world
Offers specialized transportation and
information solutions DHL is the world's largest and most
Generate 90% of the world's gross experienced international air express
domestic product 24-48 hours with network that services over 200
door-to-door, customs-cleared service countries
and a money-back guarantee is spread all around the world and
Air route authorities and provides it customers with
infrastructure make it the world's exceptional service
largest express transportation
company, providing fast, reliable and
time-definite transportation of more
than 3.3 million items to 210
countries each working day
TECHNOLGICAL
ENVIRONMENT
FedEx
Has made enormous strides in
technology and is setting the
industry standard for efficiency
and customer service
Was the first to integrate wireless
technology more than two
decades ago, and continues to
develop and lead the industry m
developing innovative wireless
solutions
Became the first successfully
seized at these hub centers
before reaching their intended
terrorist or narcotic cells
Technological innovation is driving
changes in postal markets and
operations.
Things like the Internet have
presented other ways for people
to pay bills and send mail other
than through the Postal Service
Technological innovations help
the Postal Service's organization
and can decrease the time it
takes for delivery
 ECONOMIC
ENVIRONMENT
FedEx
Has grown from a package mover
to the leading transportation
provider in the world
was the first to establish critical
factors to transform a
conventional business into an e-
business
Developed a global network
which offers services beyond
transportation, including full
service management tools and
support
employed 166,000 full-time and
part-time workers in the United
States in 2000, with a payroll and
benefits of $7.2 billion
The industry in 2000 was
transporting I 1% of the value of
the United States Gross Domestic
Product (GDP) and it is projected
that in 2005 the GDP will increase
to 15%
has increased its research and
development departments, their
technologies have improved
greatly, enabling them to stay
ahead of their competition and
play a major role in this industry
demand for companies like DHL
to deliver products that can be
ordered online are always high
COST AND POWER
DEDUCTION
FedEx
Products are cross branded and Has successfully achieved its goal
interconnected for delivering of global service desk coherence,
single-point easy access shipping thus attaining a significant
for customers reduction in costs and
standardization across their
Users of one product can cross- service desk platform
over to another product line and
use the same account information
from point of creation to final
delivery

FedEx policy is to acquire

businesses and develop product
lines that can increase the
company's revenues and keeping
FedEx fleet full and moving at all
time
KEY SUCCESS
FACTORS
FedEx
Attract customers by having at
racking system and is available
online for customers
To help build the brand name,
FedEx offers an on time
guarantee
Quality of service became
synonymous with the quality of
the information provided to its
workforce
FedEx's software which allows it
and it's customers to track
shipments, has leveraged the
strengths of its information
Marketing is a key success factor
because customers trust their
carriers with their products
Spends a lot of money on
research and development m
order to be competitive and offer
more to their customers
Has been very successful for its
international deliveries due to the
fact that they have so many
locations and hubs around the
world
RECOMMENDATIO
NS
FedEx
should Increase the mix of part time
to full time examiners to meet daily
demand peaks
Expand customer reach through self
service channels, meeting customer
requirements while reducing station
traffic
Educate the public about available
services, requirements, and delivery
options
Improve examiner efficiency by
adding needed equipment (printers,
copiers, cash registers, etc.) and
reconfiguring/improving service areas
where possible
Should incorporate a comprehensive
strategic management process in
their whole corporation
DHL solution should translate their
business strategy into an operating
plan in order to implement the
selected strategies and align
measures to strategies
Should make use of the performance
measure record sheet for all their
instituted measures in order to keep
track of the entity of measures
Extend the network and build strong
infrastructure.
Investment in R & D
Thank You