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Hotjar (Killer

Analytics for your


Website)
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What I lack in talent, I
compensate with my willingness
to grind it out. That's the secret of
my life.
- Guy Kawasaki
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Regardless of size and
popularity, each
company
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needs multiple analytics
tools to understand
customer
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needs, optimize sales
channels, and gather key

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metrics to improve
website usability and
rankings.
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Basically, its CrazyEgg,
Survey Monkey

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, Qualaroo, and Click Tale
all in one.

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Hotjar helps you identify
three

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key elements of your site

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: What brings a user to
the site;

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what causes a user to
leave;

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and what persuades a
user to act

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whether that be filling
out a

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form or adding a product
to a cart.

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Main features include:

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Heatmaps

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Heatmaps are one of the
core features Hotjar
offers.
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You can see where
exactly you users click

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and how they interact
with different elements
on the page.
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The set up process is
easy add Hotjar

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code to your websites
header, choose a

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page youd like to track
(up to 3

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in free version), and get
daily insights on clicks,

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scrolls, and other
interactions.

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The Hotjar team also pre-
suggests 8

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great heatmap tests to
gain better insights

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, such as discovering
irrelevant features that
district
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your readers or
optimizing your website
header.
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Heatmaps allows you to
measure user
engagement.
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You can see what page

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elements users are
clicking on
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and interacting with the
most.

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Then you can use that
information
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to test and modify your
designs

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to get users clicking
what you want.

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Recordings

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You can record and view
up
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to 300 user sessions on
your website
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(unlimited in pro version)
to see.

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how exactly your
customers surf through
the pages
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Funnels

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Create funnels to
discover at which

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step the biggest
customer bounce
occurs.
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step the biggest
customer bounce
occurs.
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Is it your checkout form
or services page?

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When you know where
exactly the problem

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lies, you can easily fix it!

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There are certain areas
of your site that matter
more
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than others. Funnels
allow you

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to target a flow of pages
that

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lead to your conversion
rate goal.

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This will show you which
step

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in the flow youre seeing
the most dropoffs.

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Polls and Surveys

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All the tools in Hotjar
have their purpose.
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I would say the most
actionable
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of the features are polls
and surveys.
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Collecting feedback
directly from visitors
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and customers is
incredibly powerful.

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To reveal the juicy
insights you

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have to ask open-ended
questions

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e.g. Why didnt you sign
up

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to an abandoning visitor
or What

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nearly stopped you to
the user that

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did convert. - says David
Darmanin, the man
behind the project.
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Set up a special survey
on

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pages with highest
bounce rates

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to analyze why people
are leaving

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your sight without
making a purchase.

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Run surveys to
understand your clients

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needs and offer them
exactly

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what they need at the
price theyll love!

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Forms Analysis

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Is your signup form too
complicated?

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Do people fail at
checkout because its

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too confusing? Find out
which fields off.

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create the most concern
for

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your visitors and get to
know why they are
dropping
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I was working with one
online

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store. They had a neat
site,

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well-optimized with quite
a

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lot of trafficbut the
sales

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were particularly low.
With Hotjar

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it took less than a day to
identify

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the problem: users
where intimidated

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with the fact that they
needed

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to include too much
personal data

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at the check-out. We
simply

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moved those fields to the
next

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point and the sales
increased by 84%

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says Stuart Langridge
from TopSpotMalta.com

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Conclusion: Hotjar is
rather nifty

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and indeed combines a
great

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set of features essential
for

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anyone selling any
products on

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the web. For free you
receive powerful

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insights and user-
behavior

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patterns that can
skyrocket your

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sales and reduce visitors
loss to the extreme
minimum.
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Go on now and put hotjar
in your website !

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Dig your well before
you're thirsty.
- Seth Godin
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Sources :
http://
tech.co/hotjar-gain-killer-user-behavior-a
nalytics-2015-04

http://uxmovement.com/sponsors/hotjar-
all-in-one-heatmaps-and-feedback-tool/
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