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metrics to improve
website usability and
rankings.
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Basically, its CrazyEgg,
Survey Monkey
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, Qualaroo, and Click Tale
all in one.
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Hotjar helps you identify
three
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key elements of your site
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: What brings a user to
the site;
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what causes a user to
leave;
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and what persuades a
user to act
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whether that be filling
out a
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form or adding a product
to a cart.
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Main features include:
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Heatmaps
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Heatmaps are one of the
core features Hotjar
offers.
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You can see where
exactly you users click
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and how they interact
with different elements
on the page.
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The set up process is
easy add Hotjar
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code to your websites
header, choose a
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page youd like to track
(up to 3
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in free version), and get
daily insights on clicks,
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scrolls, and other
interactions.
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The Hotjar team also pre-
suggests 8
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great heatmap tests to
gain better insights
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, such as discovering
irrelevant features that
district
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your readers or
optimizing your website
header.
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Heatmaps allows you to
measure user
engagement.
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You can see what page
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elements users are
clicking on
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and interacting with the
most.
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Then you can use that
information
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to test and modify your
designs
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to get users clicking
what you want.
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Recordings
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You can record and view
up
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to 300 user sessions on
your website
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(unlimited in pro version)
to see.
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how exactly your
customers surf through
the pages
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Funnels
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Create funnels to
discover at which
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step the biggest
customer bounce
occurs.
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step the biggest
customer bounce
occurs.
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Is it your checkout form
or services page?
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When you know where
exactly the problem
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lies, you can easily fix it!
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There are certain areas
of your site that matter
more
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than others. Funnels
allow you
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to target a flow of pages
that
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lead to your conversion
rate goal.
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This will show you which
step
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in the flow youre seeing
the most dropoffs.
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Polls and Surveys
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All the tools in Hotjar
have their purpose.
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I would say the most
actionable
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of the features are polls
and surveys.
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Collecting feedback
directly from visitors
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and customers is
incredibly powerful.
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To reveal the juicy
insights you
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have to ask open-ended
questions
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e.g. Why didnt you sign
up
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to an abandoning visitor
or What
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nearly stopped you to
the user that
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did convert. - says David
Darmanin, the man
behind the project.
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Set up a special survey
on
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pages with highest
bounce rates
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to analyze why people
are leaving
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your sight without
making a purchase.
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Run surveys to
understand your clients
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needs and offer them
exactly
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what they need at the
price theyll love!
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Forms Analysis
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Is your signup form too
complicated?
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Do people fail at
checkout because its
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too confusing? Find out
which fields off.
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create the most concern
for
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your visitors and get to
know why they are
dropping
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I was working with one
online
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store. They had a neat
site,
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well-optimized with quite
a
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lot of trafficbut the
sales
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were particularly low.
With Hotjar
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it took less than a day to
identify
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the problem: users
where intimidated
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with the fact that they
needed
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to include too much
personal data
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at the check-out. We
simply
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moved those fields to the
next
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point and the sales
increased by 84%
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says Stuart Langridge
from TopSpotMalta.com
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Conclusion: Hotjar is
rather nifty
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and indeed combines a
great
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set of features essential
for
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anyone selling any
products on
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the web. For free you
receive powerful
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insights and user-
behavior
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patterns that can
skyrocket your
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sales and reduce visitors
loss to the extreme
minimum.
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Go on now and put hotjar
in your website !
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