The Communication

Process
 The Communication Process

Face-to-face communication
involves a sender, a message, a
receiver, and a response, or
feedback
Figure 26-2 The communication process. The dashed arrows indicate intrapersonal
communication (self-talk). The solid lines indicate interpersonal communication.
 The Communication Process

1. Sender
The sender, a person or group who wishes
to communicate a message to another, can be
considered the source-encoder. .
Encoding involves the selection of specific
signs or symbols (codes) to transmit the
message, such as which language and words
to use, how to arrange the words, and what
tone of voice and gestures to use..
 The Communication Process

2. Message
The second component of the
communication process is the message itself
what is actually said or written, the body
language that accompanies the words, and
how the message is transmitted..
It is important for the method to be
appropriate for the message, and it should
help make the intent of the message clearer. .
Figure 26-3 Appropriate forms of touch can communicate caring.
 The Communication Process
3. Receiver
The receiver, the third component of the

communication process, is the listener, who must

listen, observe, and attend.
This person is the decoder, who must perceive what
the sender intended (interpretation)..
To decode means to relate the message perceived to

the receivers storehouse of knowledge and experience

and to sort out the meaning of the message. .
Ineffective communication occurs when the receiver
misinterprets the sent message.
 The Communication Process

4. Response
The fourth component of the communication
process, the response, is the message that
the receiver returns to the sender. It is also
called feedback.
Feedback can be either verbal, nonverbal, or
both. .