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RETAIL STORE

OPERATIONS
Group members

Kanishka Vijay Michael

Bhaskar Dibya

Shubhomita Sahu

Sachindra Singh
Smooth operations in a retail store
is of utmost importance
ELEMENTS OF STORE OPERATIONS

Store administration

Management of the premises

Managing inventory and display

Managing receipts

Customer service

Managing promotions, events, alliances and


partnerships.
STORE ADMINISTRATION

Deals with various aspects like

the cleanliness of the store premises,


maintenance of the store faade
the display windows etc.

Stock

Average selling price= total values of goods sold/ total


quantity sold

Average stock price = total value of goods and stock /
total quantity in stock
MANAGEMENT OF PREMISES

Business hours
1. target market
2. Location
Security
1. RFID tags
2. video camera
3. separate entry exits for staff and customers

Transaction per hour = number of transaction/ number of


hours

Sales per transaction = net sales / number of transactions

Hourly customer traffic = customer traffic in / number of


hours
MANAGING INVENTORY AND DISPLAY

receiving and in-warding the goods


checking with the document accompanying the goods
displaying it correctly

Stock turnover/ inventory turnover rate = net sales /


average retail value of inventory

Percent inventory carrying cost = (inventory carrying cost /


net sales) * 100

Gross margin return on inventory = Gross margin / average


value of inventory
Stock

Occupancy cost per square foot selling space = occupancy cost/


square feet of selling space

Sales per square foot = net sales/ square feet of selling space

Stock per square foot = net stock/ square feet of selling space

Percentage of selling space = (selling space in square feet/


total space in square feet) * 100
MANAGING RECEIPTS
CUSTOMER SERVICE

Billing time
a customer may spend hours choosing the product that he likes,
he does not like waiting for a long time at the time at the time of
payment.

Staff behaviour

Return policy
Customer conversion ratio =( number of transactions /
customer traffic) * 100
Employees

Net sales per full time employee = net sales/ total fulltime
employees

Space covered/ customers served per fulltime employee =


total retailing space/number of customers served/ total full
time employees

Labour productivity = (total labour costs / net sales) * 100

Gross margin per fulltime employee = gross margin/ total full


time employees

Suppliers/quantity or value purchased per buyer = total


suppliers/ quantity or value purchased/ total buyers
MANAGING
PROMOTION, EVENTS
AND PARTNERSHIP

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