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OPERATIONS
Group members
Bhaskar Dibya
Shubhomita Sahu
Sachindra Singh
Smooth operations in a retail store
is of utmost importance
ELEMENTS OF STORE OPERATIONS
Store administration
Managing receipts
Customer service
Stock
Business hours
1. target market
2. Location
Security
1. RFID tags
2. video camera
3. separate entry exits for staff and customers
Sales per square foot = net sales/ square feet of selling space
Stock per square foot = net stock/ square feet of selling space
Billing time
a customer may spend hours choosing the product that he likes,
he does not like waiting for a long time at the time at the time of
payment.
Staff behaviour
Return policy
Customer conversion ratio =( number of transactions /
customer traffic) * 100
Employees
Net sales per full time employee = net sales/ total fulltime
employees