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Bappenas
UU ASN
Organisati
Regulati
onal
ons
Evaluation
RPJMN
Macro
9 Acceleration Programs for Reform of the
National Civil Service
Policy Framework
Capability captures an
Expertise is the
organisations potential to
combined abilities of Capacity is how the
achieve outcomes, the
staff & comprises organisation applies
effectiveness with which
organisational its expertise.
outcomes are achieved &
knowledge, skills and
the quality of outputs &
human capital.
outcomes
People Processes
Systems
Every Capability Review is
Future focused big picture independent assessment
of people, processes and systems to achieving future
objectives. It is not an audit, it is not retrospective.
Collaboration with delivery agencies and providing clear guidance and standards.
Improved coordination of delivery across all levels of government, the community and private sectors.
A delivery framework that facilitates effective planning and governance and supports continuous
improvement and innovation.
A robust and well executed performance and risk management system focused on delivery of desired
outcomes.
What would expect to see as evidence of
strong capability in the area of delivery?
Assessmentcriteriadescriptionssummaryandnuances
Outstanding capability for future delivery in line with the model of capability.
Clear approach to monitoring and sustaining future capability with supporting
Strong evidence and metrics.
Evidence of learning and benchmarking against peers and other comparators.
Has weaknesses in capability for current and future delivery and/or has not
Development identified all weaknesses and has no clear mechanism for doing so.
area More action is required to close current capability gaps and deliver improvement
over the medium term.
Significant weaknesses in capability for current and future delivery that require
urgent action.
Serious
Not well placed to address weaknesses in the short or medium term and needs
concerns
additional action and support to secure effective delivery.
15
Who is involved in a CR
Team
Quality
APSC Assuran
technical ce
support
Senior
Reviewe
rs
BPKP Agency
Capabili managem
ent &
ty Agency
Review Support
Team Team
The Capability Review Process 2014
FOLLOW-
FIELDWOR
ENGAGEME PREPARATI REPORTIN UP
K PHASE 1
NT PHASE ON PHASE G PHASE FORMULAT
&2
1 Week 2.5 Weeks 3 Weeks
Draft and
3 Week
ION2.5PHASE
Week
socialise
Develop
the Report
Action Plan
Primary and key
and agree
Secondary Evidence- findings
Meetings on
Evidence Gathering about the
with Heads implement
Gathering and agency
of Agencies ation
and Analysis framework
Analysis Develop an
Securing evidence-
commitmen Agency
Develop based
t from Develop takes
knowledge Report that
volunteerin and test ownership
of the has
g agency knowledge of the
agency support
and of agency Action Plan
from the
socialising capability and
senior
the CR issues commits to
manageme
implement
nt of the
ation.
organisatio
n and TQA
Listen to What People in the Agency Think
Internal External
Participants Participan
ts
Head of
Ministry/Age
ncy
Secretary
4. Fieldwork Phase
Interview 2
Echelon 2
3. Fieldwork Phase
Interview 1
External
Echelon 3
Parties
2.
Workshop
Echelon 4
1. Self
Assessment Preparation
Staf Phase
Some differences between Australian and
Indonesian Models of Capability Reviews
Greater focus on the size, efficiency and productivity of the
ministry
Stronger emphasis on ministries internal control systems
The Report is more action-oriented and includes
recommendations
12 week delivery timeframes (expected to become shorter)
Larger reviewing team
Self-assessment includes questionnaire to much larger
proportion of the organisation
Each review report is discussed with the Indonesian Quality
Assurance Board (more like the New Zealand model) who
has the authority to provide input, ask for further evidence
and, ultimately, must endorse the Report before it is
presented to the ministry.
Partnership with BPKP
Equal partnership
Supporting BPKP to pilot the Capability
Review in Indonesia through mentoring
and skills-transfer
Trust between BPKP and APSC
Commitment to the process and
outcomes of a Capability Review
Openness to learn, evaluate and
improve to ensure the best outcomes for
Indonesias Civil Service and its citizens
Mutual benefit we learn from each
other
Further Information