SAPUtilities architecERP05

SAP for Utilities -
architecture in ERP
2005
Philipp Freudenberger
Field Service EMEA, SAP AG
Walldorf, January 2007

Objective and target group
The product portfolio of SAP for Utilities has evolved and branched out into many
different applications, making it difficult to follow up on all ramifications.
This presentation aims to provide
a quick and relatively easy-to-understand reference of architectural concepts in the area
of SAP for Utilities around ERP 2005
beyond the well-known meter-to-cash process in core IS-U.
Special attention is paid to topics offering a great potential for the future, but that
might not be so well-known in the Utilities community yet:
ICWebClient in CRM for Utilities
Customer Financial Management beyond classic FI-CA
Analytics with Visual Composer and Business Intelligence Accelerator
The information is targeted at an IT expert audience with Utilities background:
Consultants
System integrators
IT professionals at customers
Presales (to some extent)
The presentation is not intended for sales or business owners
However, if parts of it prove helpful
SAP AG 2006, SAP for Utilities - architecture in ERP 2005 / Philipp Freudenberger / 2
ERP 2005 generic architecture and industry extensions
SAP for Utilities Architecture around ERP 2005
- EAM
- ECM and AMI
- IDE(X)
- UCES
- Customer Financial Management
- CRM and ICWebClient
- BI & analytics
Appendix: Release Details
Evolution from R/3 to Edition 2004
mySAP ERP Edition 2005

Application
mySAP ERP Edition 2003 Additional Components

Self-Service Procurement
Additional Components
Self Services Internet Sales
and more
Internet Sales Composite Applications
Strategic Enterprise Management Self Services
and more Strategic Enterprise Management
SAP R/3 Enterprise SAP R/3 Enterprise SAP ERP Central Component 6.00
SAP Enterprise SAP ECC Extension Set
SAP R/3 Extension Set
SAP Enterprise Extension Set
up to 4.6C
SAP R/3 SAP ECC Core
Application SAP R/3 Enterprise Core
Enterprise Core
SAP Basis SAP Web SAP NetWeaver SAP NetWeaver 04s
Application Server PEOPLE INTEGRATION PEOPLE INTEGRATION
Composite Application Framework

Multi Channel Access Multi Channel Access
Portal Collaboration Portal Collaboration
Life Cycle Mgmt
Life Cycle Mgmt

INFORMATION INTEGRATION INFORMATION INTEGRATION
Bus. Intelligence Knowledge Mgmt Bus. Intelligence Knowledge Mgmt
Master Data Mgmt Master Data Mgmt
Technology
PROCESS INTEGRATION PROCESS INTEGRATION

Integration Business Integration Business
Broker Process Mgmt Broker Process Mgmt
APPLICATION PLATFORM APPLICATION PLATFORM

J2EE ABAP J2EE ABAP
DB and OS Abstraction DB and OS Abstraction
Architecture of mySAP ERP 2005 / ECC 6.00
mySAP ERP Edition 2005

Additional Components
Internet Sales
and more
Composite Applications
Self Services
Strategic Enterprise Management
SAP ERP Central Component 6.00
SAP ECC Extension Set SAP ECC 6.00 (ECC = ERP
Central Component) succeeds
SAP ECC Core
SAP R/3
SAP NetWeaver 04s Based on Netweaver Stack
PEOPLE INTEGRATION
Multi Channel Access

Portal Collaboration
Changes in Architecture with
regard to
Life Cycle Mgmt
INFORMATION INTEGRATION
Bus. Intelligence Knowledge Mgmt
Master Data Mgmt
Enterprise Service Oriented
PROCESS INTEGRATION
Architecture (ESOA)
Integration Business
Broker Process Mgmt Improved Usability
APPLICATION PLATFORM
J2EE ABAP
New Functionality, e.g. the new
DB and OS Abstraction general ledger
SAP ERP Central Component (ECC) mySAP ERP 2005
Industry solutions delivered

with ERP are technically
implemented in different ways: Former
C
Cross-Industry Solutions
SAP ECC 6.0 Add-On
within Core Industry & Enterprise Extensions Former
IE
Industry & Enterprise Add-On
Extensions of mySAP ERP, EE EE EE IE IE IE
activated via SAP Switch Former
Framework Add-On
This is the case for most SAP ECC Core
Industry Solutions (such as IS
Utilities) that used to be Add-On
delivered as Add-Ons or
Extension Sets. SAP NetWeaver 2004s
Within the Switch Framework,
including Application Server Add-On
these are no longer
modifications of the core but
switched on and off via
customizing instead.
A Add-Ons: A few remaining
Industry Solutions are still
being delivered separately and
have their own release cycle.
Combinations of the above are
also possible.
mySAP ERP 2005: Industry Extensions
are Business Function Sets
SAP Switch Framework

Industry Business
Function Sets
SAP Discrete Industries
Mill Products Industry Extensions
SAP ECC SAP Media are technically implemented
SAP ERP Central SAP Telecommunication as Industry Business
Component 6.00 Function Sets
SAP Utilities
..
Generic Business
Functions
Financial Services Enterprise Extensions
are technically
Global Trade
implemented as Generic
.. Business Functions
Release Strategy on basis of IS-U 2005
Stabilizing the core while delivering continuous innovation
Continuous Functional Evolution:

Significant Industry Specific Enhancements
EhP 2 EhP 4
2006 2007 2008 2009 2010
Enhancement Packages Next

Major
ERP
IS-U 2005 Releas
(based on mySAP ERP 2005)
e
SAP NetWeaver
mySAP ERP 2005 is the Go-To

Release for SAP R/3 Customers.
EhP 2: Ramp-up July 2007
General Availability Sep 2007
Enhancement Packages
Delivering new capabilities along with critical updates
Enhancement Packages
Optional
Enterprise Services
Switch Framework
New/Improved Functionality
Support Packages
Legal/Tax Changes,
Corrections
Mandatory
Introducing Enterprise Services Packages in ERP 2005
Make the value of Enterprise SOA tangible
Each Enterprise Services Package includes

everything customers needs to know to get the
Enterprise Services Packages business capability up and running with the package
Out of the box service-enablement of mySAP ERP

2005 based on enterprise services
The definition of these enterprise services in the

enterprise service repository
Consuming applications
Links to applications
Sample code
Best practices
Composites
Content and advice provided by SAP, its partners,

and other customers, delivered via social medial
technology (Wiki)
Grouped by main business
Processes
scenarios
Enterprise services
Deliver high-impact business Quick deployment
capability
Provide quick wins for the
business
Enterprise Services Packages Delivery Channels
Discover and run Enterprise Services Packages
I have to manage the I have to compose and

transition towards deploy business
Enterprise SOA. processes to meet
specialized needs.
Enterprise Architect Business Process Expert
ES Packages
Navigation capabilities between Central view for
Enterprise ES Workplace and xApp Hub xApp composites
services
Education (Wiki) Hub Consuming applications
based on ES Packages
ES Workplace
Delivery of ES Packages
Hosted System on SDN Applications, e.g. Enterprise SOA Appliances, e.g. Partner solutions driven by
mySAP ERP SAP Discovery System Enterprise Services Community
- EAM
- ECM and AMI
- IDE(X)
- UCES
- BI & analytics
Utilities Solution Map 2006
Generation Transmission & Distribution Meter Operation Retail & Services
Plant Lifecycle Management
Plant Engineering and Construction
Plant Maintenance and Operations
Decommissioning
Grid Lifecycle Management
Grid Engineering and Construction
Grid Maintenance and Operation
EAM
Connections Management Enterprise
Asset
Resource & Supplier Management Management
Workforce Management
Procurement of Service and Spare Parts
Inventory Management
Meter Operations
ECM
Meter&Device Management
Consumption Data Collection
Energy Capital Management
Energy Data Management Energy
Energy Ledger / Portfolio Management Capital
Energy Trading Management
Selling of Energy & Services
Campaign Management
IC Marketing
Sales Management for Residential Customers
Sales Management for Commercial and Industrial Customers
Account and Contact Management
Integrated Sales Planning and Analysis
Customer Service Management

Service Order Management with ERP Billing
CRM
Customer Service Processes
Service Contract and Entitlement Management
Complaints and Returns Management
&
Electronic Customer Services
Account and Contact Management
Billing of Energy & Services
Billing
Billing for Residential Customers
Billing for Commercial and Industrial Customers
Billing of Unmetered Services
Billing of Services
Customer Financial Management
Receivables and Collections Management
Reconciliation and Closing
Auditing
Collaborative Services & Intercompany Data Exchange
Change of Supplier
Reconciliation and Settlement
Payment Processing
Enterprise Management & Support ERP
Architectural highlights of SAP IS-U 2005 (ERP 2005)
first Utilities release on mySAP ERP 2005 and thus fully

adapted to SAP NetWeaver
General available since June 2006
Direct upgrade paths from all major lower release versions
(4.61, 4.63, 4.64, 4.71, 4.72)
Functional highlights:
- More than 300 service enabled ERP processes
go to sdn.sap.com -> Enterprise SOA -> ES Workplace to browse the ES repository
- Accessibility
- Includes IS-U/IDEX
- Solution Manager 100% completed
- Credit Risk & Collections Management
- Enhanced Mobile Asset Management for Utilities
- New User Interface Concept: IC Webclient for Utilities (based on CRM
5.0)
- Analytic Dashboards for Utilities
- EAM
- ECM and AMI
- IDE(X)
- UCES
- BI & analytics
Application
Evolution of ERP From PM to EAM
EAM Analytics
Mobile Asset Management
Maintenance Budgeting Analytics Shop Floor

EAM Collaboration
Extensions Extensions
Plant Maintenance Plant Maintenance Plant Maintenance

Portal Roles RCM
SAP Basis SAP Web Analytics

Application Server SAP NetWeaver Composites
Application Platform
People Integration Enterprise SAP NetWeaver

Services Composition
Composition Platform
Technology
Platform
Repository
Information Integration
SAP
Appl .
Appl Platform
Platform
Process Integration
Objects,
Objects, Engines,
Engines,
Bus. Legacy/ and
and Components
Components
1992+ (PM) 2002+ (ALM) 2004+ (EAM) Partner
3rd Party Bus. Process Platform
EAM: Architectural Components
xMAM for Utilities

mobile
middleware
XI,
RFC
Scheduling
SAP Technical
SAP BW XI,
RFC
Asset Mgmt
for Utilities (ERP) XI,
HTTP GIS
XI
Network Management
OMS, DMS, SCADA
Geo EAM Architectural Overview
Geo EAM Analytics
Geo EAM Self Services
SAP NetWeaver
GIS Integration Framework XI MDM
Components
Enterprise
Enterprise
Services
Services
Repository
Repository
GIS
GIS GIS
GIS GIS
GIS SAP
SAP SAP
SAP
PM PS SAP
SAP
PS
Mobile Middleware Key Capabilities and Benefits
Data Staging to reduce synchronization time and

expense for mobile devices
Highly scalable Mobile Data staging area to support a
Backend mySAP Business Suite large number of devices
Push model for data communication from the backend to
R
R the mobile application eliminating mass comparisons to
detect new or modified data on the backend
Exchange Infrastructure / ESI Backend Adapters Reduction of data traffic btw. device and server via
Semantic compression of data
Netfield change protocol
R R
Mobile Middleware
Data Distribution
Data Staging
New highly scalable realignment algorithm supports for
Data Distribution large scale data realignments
Based on Publish and Subscribe paradigm
Distribution rules can be changed easily (code free,
R R model-driven) to accommodate evolving business needs
Backend Adapters
Investment protection due to re-use of existing backend
adapter frameworks
GIS integration: example of system landscape
SAP Front end
GIS Client
HTTP
SOAP
XI Server GIS Server
SAP Application Platform

ABAP
Spatial Database
DB J2EE
Reliability Centered Maintenance:
Process Flow SAP RMCO (3rd party/Meridium)
SAP EAM BW
Maintenance
Equipment Maintenance Maintenance
Execution &
Master Data Planning Analysis
Documentation
RCMO FMEA
Meridium Optimize
Strategies
System Risk Strategy Strategy

Definition Evaluation Definition Evaluation
Establish
Evaluation
RCM Criteria
Condition Monitoring Operator

(Future Integration)
Rounds Operational
Performance
Condition Evaluation
Monitoring
- EAM
- ECM and AMI
- IDE(X)
- UCES
- BI & analytics
Architecture: EDM within IS-U
IS-U/CCS with EDM Customer/

contract
data
EDI / XML Interfaces
to other
Download Device
Load
applications
AMR shape
data
Management
Data Repository
Signal
IMPORT / EXPORT
IMPORT / EXPORT
IS-U Energy
Load shape
meter
Download POD Invoicing
RTP / TOU
Data data
Entry Upload billing
E
MD
Contract
Discrete
Meter data A/R & A/P
reading
Meter docs
Print
Settlement
Data Entry EDI / XML
Meter reading Scheduling
by customer
IS-U/CCS
WWW component
AMI: Meter-to-Back-Office Architecture
Technical Processes Commercial Processes

AMI Vendor
Residential Metering
Radio / PLC
Concen
trator
Customer
Enterprise Energy
Relationship
Asset Capital
Management

Management & Billing Management
Meter GSM / GPRS

Metering
XI / XML
Intelligent System
Communication
device Platform Enterprise Resource Planning (ERP)
Netweaver
Industrial
Metering
Meter
Intelligent
Communication
device
Incremental Platform Adoption for integrated energy
retailing solution
Retailing in the competitive Energy Market
Automated Retail Processes for Utility Companies
SAP NetWeaver
Enterprise
Services
Repository
Advanced Meter IS-U ERP ISVs

Infrastructure: e.g. Portfolio ISVs Trading:
Mgmt Forecast:
Grlitz, Itron, Actaris, Process e.g. IRM e.g.
Landis & Gyr Solution TriplePoint
Components
Incremental Platform Adoption Example: Smart Metering and
Customer Behavior
Risk
Risk mitigation
mitigation &
&
cost
cost reduction
reduction
Smart
Smart Metering
Metering Solution Challenge:
and
and Customer
Customer
Behavior
Behavior
Smarter Meter Life cycle management and improved transparency on
customer behavior need automated and IT based meter handling processes.
Advanced Meter Reading and Handling
SAP NetWeaver
Exchange
Exchange Infrastructure
Infrastructure Enterprise
Services
Repository
IS-U
IS-U ERP
ERP ISVs
ISVs
Advanced
Advanced MeterMeter Portfolio ISVs
ISVs Trading:
Trading:
Infrastructure: Portfolio Forecast:
Infrastructure: e.g.
e.g. e.g.
e.g.
Grlitz,
Grlitz, Itron,
Itron, Actaris,
Actaris, Mgmt Process e.g.
e.g. IRM
IRM TriplePoint
TriplePoint
Landis
Landis && Gyr
Gyr Solution
Solution Components
- EAM
- ECM and AMI
- IDE(X)
- UCES
- BI & analytics
IDEX xy = country-specific SAP IDE Add-On
ERP2005 (incl. IS-U)

Standard EDM Component
Energy Data Repository
Settlement Workbench
Standard IDE Component
Infrastructure (Data Formats, Switch Document, Check Framework, etc)
Change of Supplier process
Add-ons are developed
Payment Processing
by SAPs liberalization
Migration Workbench
competence center based
on a country- or region-
specific business case
IDEX-Country-add-On
CoS Workflow Templates
Message processing (incl. Data Formats)
SAP XI Mappings (EDIEL/EDIFACT)
Pre-configuration, documentation
Reporting functionality

Basic customizing (IS-U, XI and BW) Implementation

BW Reporting
Migration
Customer specific process implementation
(error and exception handling, adjust to Org-structure,)
Testing

IDEX xy and SAP for Utilities XI Solution
Market Partner A XI
Roles: A1, A2,
Country-
ERP/IS-U specific
mapping Country-
specific
message
Process A IDoc
IBU Utilities delivers IDocs as Mappings for country-specific

application interfaces for messages are provided by SAP
- Change of Supplier CD, partners or ISVs.
- Energy Data Management
- Grid Usage Processing
Example: B2B process Change of Supplier
Former supplier XI XI New supplier

Role: Balance Supplier Role: Balance Supplier
Termination Supply
Processing Registration
UTILMD
message
UTILMD UTILMD
message message
XI
Distribution System Operator

Role: Grid Access Provider
Change of Supplier
Germany-specific message format UTILMD for exchanging master data is supported

List processing for UTILMD messages is possible
- EAM
- ECM and AMI
- IDE(X)
- UCES
- BI & analytics
UCES: a complete Customer Portal Solution
Knowledge Quick
Role Concept News
Management Poll
Integration of Integration of
Discussion
further SAP further non SAP Collaboration Chat
Forum
Applications Applications
Display Change
Enter
Move In Move Out Move In/Out Budget Billing Budget Billing
Meter Reading
Plan Plan
Overview Payment Edit Credits Request Contract

Open Bills Overview Master Data Overview User Details
Offset
Overview Payment Create / Edit Change Meter Reading
Credits with
Paid Bills Details Bank Data Password History
Open items
Create / Edit
Bill Partial E-Mail Consumption
Credit Card FAQ
Presentment Payments Notification Overview
Data
Employee Documentation Scheduled
Direct Debit Create
Bill Payment Confirmation of Meter Reading
Support Inquiry
Process User Acitvities Dates
Generic
Utilities-specific Generic Portal
Legend: Biller Direct
E-services Content
Content
SAP UCES separation of presentation and business logic
SAP UCES JSP Part (Frontend)

- Presentation requirements
(Look & Feel, Navigation)
SAP Netweaver Developer Studio - Ajust preconfigured services
- Create own services
Standard set of preconfigured
E- Services
Standard set of IS-U integration

function modules
- Customer-specific business
logic
SAP ABAP Dev. Workbench - Create own services
SAP UCES IS-U Part (Backend)
UCES architecture based on WAS or EP
Web SAP
F
F Web F
F
SAP
SAPWeb
WebApplication
Application F
F SAPApplication
Application
ii Server ii Server ii Server
Server Server Server
rr rr rr
ee or ee SAP Utility ee
Browser or
Browser ww ww Customer E- Java ww SAP IS-U/CCS
aa SAP aa Services Con- aa (incl. FI-CA)
SAP
ll Enterprise ll Frontend nector ll
Enterprise
l Portal l (Java) l
l Portal l l
Company Network
SAP Web Application Server
The SAP Web Application Server
Part of SAP Netweaver Browser
provides both J2EE and ABAP

personalities for services and native
Web interfaces
J2EE ABAP
offers a standard-based development
environment for easy to use,
professional, browser-based Web Web Application Server
applications
XML/SOAP
HTTP
RFC
in a reliable, secure, scalable and
platform-independent manner
- EAM
- ECM and AMI
- IDE(X)
- UCES
- BI & analytics
Integrating Customer Interaction with Financial Processes
Customer Relationship Management Customer Financials Management
Marketing Receivables

Customer Management
Sales & Care
Contract Billing Management

Financial Inquiries Credit

Management
Dispute Management Management
Interactive Collections Profitability
Partner Customer&Contact Mgmt
Contract Management Analysis
Relationship Collections
Management Management
Customer
Cash
Management
Order
Management
Customer
Trouble
Management Customer
Field Service
Management
Service
Order & Provisioning
Service Logistics & Installation / Activation
Management Management
Customer Financial Management: Modular Overview
Dispute
Management
Callcenter
Integration Worklist Processing
Credit / Risk Management
Service Order
Management / Mobil
Analytics FI-CA Asset Management
(BW) embedded in IS-U for Utilities
Cost General
Additional Billing: Accounting Ledger
SD
CRM
external Systems Funds Management
FI-CA standard integration within ERP: Overview
CO-PA
FI-GL
CO
SD FI-CA
invoice
Central
accounting
interface
Cash
IS-U Invoicing Manage-
ment
Credit Management: Architecture and Releases
FI-CA XI (3.0) is a component
XI
Sales (4.72, 05/2004) of SAP NetWeaver
XI
(4.72 + modif)
SAP Business
SAP Credit Warehouse
Management (3.52, 06/2004)
Distribution
XI
(4.72 + modif) (FSCM 3.0, 06/2004)

Credit Analysis
SAP CRM 4.0

XI
(Industry Add-on,
10/2004)
SAP Enterprise
Portal
Customer
Non-SAP Credit Manager

Real-Time
System Portal
External Credit No portal content for FI-
Information System CA available yet
e.g. D&B
Example: Credit Management Server and Linked Systems
Credit Management
Credit Credit
Limit Limit Credit Case/
Credit Events
Management Control Workflow Credit limit exceeded
Credit master data changed
Scoring changed
Credit limit changed
master data credit limit Ext. rating changed

changed check
Follow-up Activities
Credit Eventing Trigger workflow
Call customer
Request cash/ down
payment
Change dunning
procedure
Inform collection agent
Block device

Application
Billing FI-CA
(e.g. CRM, SD)
Netweaver XI
Collections Management Overview *)
Execute Activities:
Issue correspondence
Etc.
Execute
Determine Balance Manage Process Work
Collection
Agents/Teams Capacity Work Lists Items
Strategies
Supported functions Supported functions Supported functions Supported functions Supported functions
Integration with Collections organiza- Capacity for each Release of work lists Processing of work
Business Rules tion can be set up in activity and team Monitoring of items in the
Framework brings full SAP Organizational and/or agent can be collections progress interaction center
flexibility regarding Management set up (Re-)assignment of Promise-to-pay
activity determination Tasks, rules and Available capacities work items Collection fact sheet
responsibilities are are taken into account (Re-)prioritization of Collection progress
used to determine the in activity determina- work
responsible team or tion
agent Priority assignment
through Business
Rules Framework
ERP ERP ERP ERP ICWebClient
*) including latest capabilities with ERP2005/EhP2

Architecture
g
rin Credit
s co Management
/
Call Center ss
la
itc
d
Cr
e Receivables &
Financial Customer Care Collections
Dispute Management (FI-CA)
Collections in Call Center
Dis
p ute
s
Biller Direct
NetWeaver
PEOPLE INTEGRATION
INFORMATION INTEGRATION Customer Analytics External

Systems
PROCESS INTEGRATION
APPLICATION PLATFORM
Components of Customer Financials Management
External Cash Services in FI-CA: Architecture
Solution is completely designed with service orientated

architectural (Enterprise SOA) approach
Use enterprise services (XI technology, standardization)

Support full business process integrate services in application
Process flexibility (online/offline solution, external/internal payment collector)
Provide monitoring, reporting from the business point of view
Partner software representing external cash desk applications
New Enterprise Services
XI
FI-CA Read Open Items
read / send
open items
Provide open items
Send Open Items
Payment
Payment Post Payment directly
info
Post Payment
optional
Reverse Payment
Monitoring
Offline
Reporting
Payments Day End Closing
day end
Reconciliation
closing
External Cash Services in FI-CA: Enterprise Services
Available enterprise services:
Read open items for a customer

(synchronous inbound XI interface)
Send open items to external cash desks
(asynchronous outbound XI interface)
Post payments
(asynchronous inbound XI interface)
Reverse payments
Day-end-closing Reconciliation of external cash desk
- EAM
- ECM and AMI
- IDE(X)
- UCES
- BI & analytics
IS-U, BW, CRM: Integrated and Open System Landscape
Electronic
SAP BW business
(Internet)
ITS
Business objects
such as business Tele-
Analyses partner, activities, CTI business
contracts, products,
sales and
distribution projects
SAP
IS-U/ Mobile
CCS Appl-
ications
Back end Front end

Synchronized Business Objects
Electronic
SAP BW business
(Internet)
ITS
Business partner Business objects
Contract accounts such as business Tele-
Analyses Contracts partner, activities, CTI business
contracts, products,
Connection objects sales and
Points of delivery distribution projects
SAP
IS-U/ Mobile
CCS Appl-
ications
Back end Front end

Example: Marketing and Sales Process
3) Transfer of target group

to SAP CRM
2) Target group selection 4) Marketing planning
Electronic
5) Campaign creation
SAP BW 6) Campaign executionbusiness
(Internet)
7) Activity management
8) Campaign feedback (BW)
9) Contract creation
ITS synchronization
10) Contract
Business objects
1(a) Import of external Tele-
such as business
addresses to target
Analyses business
group selection
partner, contracts CTI
and products.
Business partner transfer to
target group selection 11) Automatic creation of contracts
12) IDE communication with prior
supplier or transmission company
13) Automatic creation or change of
SAP master data
IS-U/ ----- Mobile
CCS 14) Transfer of meter reading results Components
15) Billing and invoicing
16) Transfer of sales and transaction
statistics to BW
Back end Front end
17) Optional: Commission
determination
Agent Interface User Interface
The Interaction Center provides two parallel interfaces

with similar functions.
The tried and tested Our new

Interaction Center Interaction Center
WinClient WebClient for
Utilities
ICWebClient architectures building blocks
Agent Work Center

Index
Telephone*, Browser Server
E-Mail, etc.
TREX
Search
Engine
Contact Center Web Application Server 6.20 / SAP CRM 4.0 Index
Mgmt.
Communication J2EE Engine ABAP Engine System
Mgmt. Software * IC WebClient IC WebClient (IMS)
Server Business Server
Middleware
Channel Mgmt.
Middleware
SOAP
SOAP Connector
Universal Queue
Broadcast CRM Sales, SAP R/3
Interaction Routing Messaging Server Service, Marketing
ICI
ICI Connector
Connector ** Connector Plug
Plug In
In
Software Agent SAPconnect
Framework
Telephony * SAP APO
Business
E-Mail * Communication
Internet Pricing &
Broker
Configurator (IPC)
SAPconnect Connector
SAPconnect Connector ** SAP BW
Chat *
* = 3rd-party component
ICWebClient: BOL and GenIL
Presentation Layer (BSP)

Request
user Controller
input
Model
data
output Response
View
Business BOL: Business Object Layer

Layer data structures of the BOL holding business
objects for the IC WebClient session
GenIL: Generic Interaction Layer

GenIL Model and Implementation
Classes connecting BOL to CRM APIs
Business API API API
Engine(s)
(my SAP CRM, ERP/IS-U,
)
Backend-Integration with ICWebClient: direct/RFC or Middleware
Front End Replication Back End

Business Partner
Contract Accounts
mySAP
mySAP CRM Contracts
Utilities
IBase
B B
D D mySAP Utilities
mySAP CRM O O Data Model
Data Model C C
Middleware
B Server B
D D
O CRM O Billing
Call Center Processes C Data Model C Invoicing
Internet Device Management
Activities FI-CA
Direct
PC UI Calls
Front-office calls Access by
RFC
IS-U Objects for the IC WebClient, enter meter reading
results, change master data
Start IS-U workflows: For example, service connection
Architecture CRM Middleware
The CRM Middleware

CRM Server
Is an integral part of the
CRM Server
Is the message hub
CRM Middleware CRM Server
Applications
Groupware Interaction Center
Requires Adapter
CRM Adapter Internet Sales
No extra software External Interface (Validation Marketing Planning
Adapter Service)
No extra installation Campaign Mgmt.
No extra server R/3 Adapter ...
BW Adapter
Benefit:
Mobile Client
Reduced integration Adapter
costs
SAP Web
Application Server CRM Database
Synchronization between CRM and IS-U: Data Model
mySAP Utilities mySAP CRM
Business Business
partner partner
Contract Bill Business

account agreement
Billing Contract
Contract
Point of Connection
Connection
Installation Premise delivery object
object
Point of
delivery
- EAM
- EDM and AMI
- IDE(X)
- UCES
- BI & analytics
Multi-Layer SAP BI based on EDW Functions
BI Suite
NW BI
Analytical Reporting Layer

Reporting
Data Warehouse Integration Layer

Integrated Reporting Layer Detail
DataSource Merge Process & mySAP
CRM
Data Propagation Layer - Detail Plan
DataSource based, Partitioned, granular
SAP
APO
Data Warehouse Data Acquisition & Abstraction Layer
Receive by DataSource and distribute
OLTP Layer SAP ERP / Non-SAP OLTPs / eBusiness / Mainframe / Utilities
SAP Analytics
Comprehensive Analytic Portfolio Creating Analytic Applications

Function- and industry-specific
analytic applications
Deliver pre-packaged best business practices
Empower Business Users

Actionable business insights in the context
of the process
Covering the complete value chain
Embedded analytics within mySAP solutions
Delivering value for all business users
Deliver on SAPs ESA Vision Sample Analytic Application

No code to write leveraging modular,
drag-and-drop, WYSIWYG approach
Easy-to-build and easy-to-modify by business
power users
Expose the business logic of analysis
not the technical connectivity
Intelligent, composite business processes
integrating analytics, transactions and
collaboration
Powered by SAP NetWeaver
Scenario-based Analytics using the Visual Composer
Modeling of BI-Applications using the BI Kit of Scenario-based

the Visual Composer Content
Enables Business-User to design

analytical Content for the Enterprise
Portal
Facilitates the integration of BW-data
(InfoCubes, BEx Queries and Query
Views, BEx Web Applications) with
heterogeneous Data Sources
(inclusive OLAP- and relational data
bases)
Visual Composer: Features
Using Java with Portal Dev. Kit / Quick-and-easy development:

NW Developer Studio: Reduced time/effort in creating
Complex and code-heavy content
Great amount of time to Faster decision making
produce a basic iView Reduced TCO, increased ROI
Business analysts need to develop Streamlined process for creating

their own iViews, quickly, and iViews for SAP backend and other
without heavy programming skills systems, without writing Java code
Web browser is the development

environment
Need a graphical user interface that: Visual modeling tool that is truly
user-friendly
Is easy to handle
Displays the connections So much so, its becoming
between UI forms and data accepted as one of the SAP-internal
services development tools!
System Architecture Visual Composer 6.0
Web Browsers / Clients
Pages / iViews
Visual Composer
Design Time*
SAP Enterprise Portal 6.0
Pages / iViews Visual Composer Addons
Execute
Connect to backend / Compile / Deploy / Run
Metadata Data
/ Data
Connectivity Framework
Model
Model
Repository
Repository Web Non SAP
(MS
(MS SQL) JDBC SAP Apps
SQL) Services Apps
Visual Composer is installed as an add-on on SAP Enterprise Portal

* Visual Composer Server running on IIS 5.0
Business Explorer (BEx) Overview
Portal
Integration
Business Explorer: integration with Visual Composer
Enterprise Portal
Visual
Composer BI
Integration
Information Broadcasting
BEx Web BEx Analyzer
BI Pattern
BI
Web
Connector Web Report MS Excel
Application
Analyzer Designer Add-in
Designer
BI Consumer Services
BEx Query Designer
BI Platform Analytic Engine Meta Data Mgr
UDI
SAP DB Service
JDBC XMLA ODBO Data Warehouse BAPI File XML/A
Query Connect API
Performance: best practice approach and tools
Parallel extractors for high volume statistics

Sales statistics
Unbilled revenue reporting
Flexible compression of time proration in unbilled revenue data

Month, quarter, year
Partial packages of high volume delta loads

Reload effort improved
More predictive loading procedure
Performance (2): the new Business Intelligence Accelerator
A new paradigm for high performance data access.

Query performance is boosted by orders of magnitude
BIA is used in connection with KM search engine TREX
actionable
information
blade
2004s
2004s
blade
Business User
blade
SAP
NetWeaver BI
System Performance BI Server accelerator
appliance
2004s
2004s
dat
dat
IT Department a
a
data data
BI Accelerator with SAP NetWeaver
legacy
Instant response 1 Billion records analyzed in 3 seconds

Affordability Off the shelf hardware, appliance setup
Agility Consistent response, no tuning, fast load
Full integration Built for SAP NetWeaver BI
Results From Bayer Material Science
ef sy
he ~2
Query runtimes
(R
s)
~2
(R ea
ef
av 5 s
relative to reference
y )
system sorted
clockwise by
descending
reference system run
times (>25s to <2s)
~1 g
s)
(R
lig ~5
ef on
ef
2
ht s)
(R str
Source: Presentation at SAPPHIRE 06
BI Accelerator performs best on

hardest challenges!
- EAM
- EDM and AMI
- IDE(X)
- UCES
- BI & analytics
Credit & Collections: System Requirements
Releases needed:
4.7 Enterprise Credit & Collections

IS-U 4.72
CRM 4.0 and Industry Add-on
FSCM Credit Management 3.0
BW 3.5.3
ERP 2005 Enhanced footprint for Credit & Collections

ERP 6.0
CRM 5.0
BW 7.0.2
Ramp Up starts Oct. 2005
External Cash Services in FI-CA: System Requirements
Release:
The solution will be available beginning with EhP 2 of release ERP2005
Requirements:
ERP2005 including FI-CA
Enhancement Package 2 (delivered mid 2007)
XI with software component FI-CA 6.00 installed
Wincash or any other cash desk application
consuming the Enterprise Services
Visual Composer: System Requirements / Hardware
Hardware requirements for the SAP NetWeaver Visual Composer Server (Design
Time)
Pentium IV
512 MB RAM (Minimum 256)
2 GB HDD space
Visual Composer System Requirements / Software
Software Applications: Used to:
Windows 2000 Sever Operating System
MSXML4 XML Parser with COM interface
MS SQL Server 2000 Stores system databases

(GKB)
MS IIS 5.0 Internet structure of the SAP NetWeaver
Visual Composer Server
Acrobat SVGviewer Design tool
IE 6.0 SP1 SAP NetWeaver Visual Composer Client
EP6.0 SP2 Patch3 Connection Framework and integrate the
Onwards content

SAPUtilities architecERP05

Загружено:

Сведения о документе

Оригинальное название

Авторское право

Доступные форматы

Поделиться этим документом

Поделиться или встроить документ

Параметры публикации

Этот документ был вам полезен?

Это неприемлемый материал?

Авторское право:

Доступные форматы

SAPUtilities architecERP05

Загружено:

Авторское право:

Доступные форматы

SAP for Utilities -

Walldorf, January 2007

mySAP ERP Edition 2005

mySAP ERP Edition 2003 Additional Components

Composite Application Framework

Life Cycle Mgmt

Life Cycle Mgmt

PROCESS INTEGRATION PROCESS INTEGRATION

APPLICATION PLATFORM APPLICATION PLATFORM

mySAP ERP Edition 2005

Multi Channel Access

Industry solutions delivered

SAP Switch Framework

Continuous Functional Evolution:

2006 2007 2008 2009 2010

Enhancement Packages Next

mySAP ERP 2005 is the Go-To

Each Enterprise Services Package includes

Out of the box service-enablement of mySAP ERP

The definition of these enterprise services in the

Content and advice provided by SAP, its partners,

I have to manage the I have to compose and

Enterprise Architect Business Process Expert

Customer Service Management

first Utilities release on mySAP ERP 2005 and thus fully

Mobile Asset Management

Maintenance Budgeting Analytics Shop Floor

Plant Maintenance Plant Maintenance Plant Maintenance

SAP Basis SAP Web Analytics

People Integration Enterprise SAP NetWeaver

xMAM for Utilities

Geo EAM Analytics

Geo EAM Self Services

Data Staging to reduce synchronization time and

SAP Front end

SAP Application Platform

System Risk Strategy Strategy

Condition Monitoring Operator

IS-U/CCS with EDM Customer/

Technical Processes Commercial Processes

Management & Billing Management

Meter GSM / GPRS

Automated Retail Processes for Utility Companies

Advanced Meter IS-U ERP ISVs

Advanced Meter Reading and Handling

ERP2005 (incl. IS-U)

Basic customizing (IS-U, XI and BW) Implementation

IBU Utilities delivers IDocs as Mappings for country-specific

Former supplier XI XI New supplier

Distribution System Operator

Germany-specific message format UTILMD for exchanging master data is supported

Overview Payment Edit Credits Request Contract

SAP UCES JSP Part (Frontend)

Standard set of IS-U integration

SAP UCES IS-U Part (Backend)

The SAP Web Application Server

Part of SAP Netweaver Browser

provides both J2EE and ABAP

Financial Inquiries Credit

FI-CA XI (3.0) is a component

(4.72 + modif) (FSCM 3.0, 06/2004)

SAP CRM 4.0

Non-SAP Credit Manager