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a strategic choice
Mid term revision
Ansoff's growth vector
Market
Defining market
segment and
adapting the
marketing mix
accordingly
Developing the
marketing plan
Implementation and
control
11-12
Phase 1: Preliminary Analysis
and Screening
A critical first step in the planning process is deciding in
which existing country market to make a market
investment
A companys strengths and weaknesses, products,
philosophies, modes of operation, and objectives must be
matched with a countrys qualities
First, countries are analyzed and screened to eliminate
those that do not offer sufficient potential for further
consideration
Second, screening criteria are established against which
prospective countries can be evaluated
Third, a complete analysis of the environment within
which a company plans to operate is made
Phase 2: Defining Target Markets
and Adapting the Marketing Mix
A more detailed examination of the components of the
marketing mix is the purpose of Phase 2
The primary goal of Phase 2 is to decide on a marketing
mix adjusted to the cultural constraints imposed by the
uncontrollable elements of the environment that
effectively achieves corporate objectives and goals
The answers to three major questions are generated in
Phase 2:
Are there identifiable market segments that allow for common
marketing mix tactics across countries?
Which cultural/environmental adaptations are necessary for
successful acceptance of the marketing mix?
Will adaptation costs allow profitable market entry?
Phase 3: Developing the
Marketing Plan
A marketing plan is developed for the target
marketwhether it is a single country or a
global market set
The marketing plan begins with a situation
analysis and culminates in the selection of an
entry mode and a specific action program for
the market
The specific plan establishes what is to be
done, by whom, how it is to be done, and when.
Included are budgets and sales and profit
expectations
Phase 4: Implementation and
Control
The planning process is a dynamic, continuous set of
interacting variables with information continuously
building among phases
An evaluation and control system requires
performance-objective action; bringing the plan back
on track should standards of performance fall short
The system encourages the decision maker to
consider all variables that affect the success of a
companys plan
It provides the basis for viewing all country markets
and their interrelationships as an integrated global
unit
What markets to enter?
This requires PEST or PESTLE
analysis. It includes:
Political and legal
Economic
Sociocultural
technological
The International Marketing Task
Four One
Thre
Two
e
1-17
Industry analysis: The Diamond - Four
Determinants of National Competitive Advantage
Expropriation
is where the government seizes an investment,
but some reimbursement for the assets is made;
often the expropriated investment is nationalized
to become a government run entity
Domestication
occurs when the government mandates local
ownership and greater national involvement in a
foreign companys management
28-6
Legal environment: what law
governing international transactions
Common Law
Civil or Code Law
Islamic Law
Commercial Legal System in
Marxist-Socialist economies or
states
Common
Code Law
Law
Based on an all-
Based on tradition,
inclusive system of
past practices and
written rules (codes)
legal precedents set
of law. Legal system
by courts through
is divided into 3
interpretation of past
codes: commercial,
.rulings/statutes, etc
.civil & criminal
Considered complete
catchall provisions
Not All-Inclusive Some broad
interpretations are
.possible
30-7
Common
Code Law
Law
Based on an all-
Ownership is inclusive
determined by Ownership is
use determined by
registration
31-7
Common
Code Law
Law
Impossibility of Acts of God are not
performance does not necessarily limited to
excuse non- acts of nature but
compliance with the include
provisions of the unforeseeable human
contract, unless it was acts such as labor
.an act of God .strikes or riots
Common Law
countries are codifying
.Commercial Law
32-7
Jurisdiction in International
Legal Disputes
Determining whose legal system has jurisdiction
when a commercial dispute arises is another
problem of international marketing.
The World Court at The Hague and the
International Court of Justice resolve
international disputes between sovereign nations
of the world rather than between private
citizens.
Legal disputes can arise in three
situations:
1. between governments,
2. between a company and a government,
3. and between two companies
Jurisdiction in International
Legal Disputes
The World Court can adjudicate disputes
between governments, but disputes in
situations 2 and 3 must be handled in the
courts of the country of one of the parties
involved or through arbitration.
When international commercial disputes
must be settled under the laws of one of
the countries concerned, the paramount
question in a dispute is: Which law
governs?
International Dispute Resolution
1. Conciliation
2. Arbitration
3. Litigation
Conciliation. 1
Conciliation or mediation is a non-binding
agreement between parties to resolve
disputes by asking a third party to
mediate differences.
Discussion between parties and mediator
are confidential and statements made by
either party may not be used in future
litigation or arbitration.
It is not legally binding.
2. Arbitration
Parties select a disinterested and
informed party as a referee to
determine the merits of the case and
make a judgment both parties agree
to honor.
Litigation. 3
Fear of creating a poor image
Fear of unfair treatment in a foreign
court
Difficulty in collecting a judgment
Cost and time
Loss of confidentiality
Protection of Intellectual Property:
Counterfeiting and Piracy
Firms spend millions of dollars establishing brand
names or trademarks to symbolize quality and
design only to be counterfeited and pirated
Piracy and counterfeiting leads to lost sales from
the unauthorized use of U.S. patents, trademarks,
and copyrights which amount to about $60 billion
annually as well as lost jobs
Counterfeited pharmaceutical drugs can also lead
death and bad publicity
Culture and its effect: chapter 4
and 5
Three Definitions of Culture
Culture is the sum of the values, rituals, symbols,
beliefs, and thought processes that are learned, shared
by a group of people, and transmitted from generation
to generation
software of the mind, problem-solving tool (Hofstede)
An invisible barrier a completely different way of
organizing life, of thinking, and of conceiving the
underlying assumptions about the family and the state,
the economic system, and even Man himself (Hall)
?Why analyzing culture is important
Cultural analysis often pinpoints market opportunities, gives
companies a competitive edge
To successfully deal with individuals, firms, or authorities in
foreign countries, managers should exhibit:
open tolerance,
flexibility,
humility,
justice/fairness,
ability to adjust to varying tempos,
curiosity/interest,
knowledge of the country,
liking for others,
ability to command respect, and
ability to integrate oneself into the environment
The Importance of Culture differences in
Business Ethics
6. Negotiations Emphasis
Differences with respect to the product, its
price and terms, services associated with
the product, and finally, friendship between
vendors and customers
7. Market Orientation
American companies are embracing the
market orientation philosophy
Other countries are still in the traditional
production, product and selling orientations
B. Gender Bias in International
Business
The gender bias against women
managers exists in some countries
Women are not easily accepted in upper
level management roles in Asia, Middle
East, and Latin America (although this is
changing)
Gender bias poses significant
challenges in cross-cultural
negotiations
C. Business Ethics
Business ethics is complex in the
international marketplace because
value judgments differ widely among
culturally diverse groups
Corruption varyingly defined from
culture to culture
C. Business Ethics
Existence of different levels of
corruption, bribery, and fraud
The Foreign Corrupt Practices Act 1977:
Imprisonment for bribery
Bribery creates a major conflict
between ethics and profitability
C. Business Ethics
3- Lubrication
Involves a relatively small sum of cash, a
gift, or a service given to a low-ranking
official in a country where such offerings
are not prohibited by law
4- Subornation
Involves giving large sums of money
frequently not properly accounted for
designed to entice an official to commit
an illegal act on behalf of the one offering
the bribe; involves breaking the law
A Framework for Ethical
Principles
Does the action optimize the
(1) common good or benefits of
Utilitarian all constituencies? And, who
are the pertinent
ethics ?constituencies
Religious School
Value &
Systems Education
Social
Institutions
Government
Media
Policies
Corporations
54-4
Origins of Culture: Social Institutions
Thought.5
Rituals.2
Processes
Elements
of
Culture
Beliefs.4 3.Symbols
58-4
Cultural Values.1
Hofstede, who studied over 90,000 people
in 66 countries, found that the cultures
differed along four primary dimensions
A. Individualism/Collective Index (IDV),
which focuses on self-orientation
B. Power Distance Index (PDI), which
focuses on authority orientation
C. Uncertainty Avoidance Index (UAI),
which focuses on risk orientation; and
D. Masculinity/Femininity Index (MAS),
which focuses on assertiveness and
achievement
.We shall only focus on A.B. and C
A.
Individualism/Collective
Index
1. The Individualism/Collective Index refers to the
preference for behavior that promotes ones
self-interest
2. High IDV cultures reflect an I mentality and
tend to reward and accept individual initiative
3. Low IDV cultures reflect a we mentality and
generally subjugate the individual to the group
4. Collectivism pertains to societies in which
people from birth onward are integrated into
strong, cohesive groups, which protect them in
exchange for unquestioning loyalty
B. Power Distance Index
1. The Power Distance Index measures power
inequality between superiors and
subordinates within a social system
2. Cultures with high PDI scores tend to be
hierarchical and value power and social
status
3. High PDI cultures the those who hold
power are entitled to privileges
4. Cultures with low PDI scores value equality
and reflect egalitarian views
C. Uncertainty Avoidance
Index
1. The Uncertainty Avoidance Index measures
the tolerance of uncertainty and ambiguity
among members of a society
2. High UAI cultures are highly intolerant of
ambiguity, experience anxiety and stress,
accord a high level of authority to rules as a
means of avoiding risk
3. Low UAI cultures are associated with a low
level of anxiety and stress, a tolerance of
deviance and dissent, and a willingness to
take risks
2.Rituals and 3.Symbols
Rituals are patterns of behavior and
interaction that are learned and
repeated vary from country to
country
e.g., extended lunch hours in Spain and
Greece
Language as Symbols: the
languages of time, space, things,
friendships, and agreements
Rituals and 4.Symbols.3
In Canada, language has been the
focus of political disputes
Differences in language vocabulary
varies widely, even English is
different in different countries
Aesthetics as Symbols
the arts, folklore, music, drama, and
dance of a culture influences marketing
Beliefs.5
Beliefs, which mainly stem from
religious training, vary from culture
to culture
The western aversion to the number 13
or refusing to walk under a ladder
Japanese concern about Year of the Fire
Horse
The Chinese practice of Feng Shui in
designing buildings
6.Thought Processes
Thought processes also vary across
cultures
Asian and Western thinking
Other examples?
Cultural Sensitivity and
Tolerance
Successful foreign marketing begins
with cultural sensitivity being
familiar with nuances
A new culture can be viewed
objectively, evaluated, and
appreciated.
Cultural Sensitivity Has to Be
Cultivated
Cultural sensitivity can be developed by
acquiring knowledge about a culture
including:
Different meanings of colors, and different
tastes
General facts about a culture
It can also be developed by learning the
more in-depth meaning of cultural facts:
The meaning of time, and attitudes toward
people
Developing a degree of insight
Resistance to Change
Although some cultures embrace
change others are resistant to it
Working women in masculine societies
like Saudi Arabia
Lack of acceptance of GM foods (or
Frankenfood) in Europe
After scanning the country
environment
After PEST is done and industry
analysis is done, then entry modes
should be decided
Alternative Market-Entry
Strategies (modes)
A company has four different modes of
foreign market entry from which to select:
1.Exporting,
2.Contractual agreements,
3.Strategic alliances, and
4.Direct foreign investment
The amount of equity required by the
company to use different modes affects the
risk, return, and control that it will have in
each mode
1.Exporting
Exporting accounts for some 10 percent
of global economic activity.
Exporting can be either direct or
indirect:
With direct exporting , the company sells
to a customer in another country
With indirect exporting usually means
that the company sells to a buyer (importer
or distributor) in the home country, which in
turn exports the product
1.Exporting
The Internet
The Internet is becoming increasingly important as a
foreign market entry method
Should not be overlooked as an alternative market
entry strategy by the small or large company
Direct Sales
A direct sales force may be required particularly for
high-technology and big ticket industrial products
It may mean establishing an office with local and/or
expatriate managers and staff, depending of course
on the size of the market and potential sales
revenues.
2.Contractual Agreements
Contractual agreements are long-term, non
equity associations between a company and
another in a foreign market.
Contractual agreements generally involve the
transfer of technology, processes, trademarks,
and/or human skills. In short, they serve as a
means of transfer of knowledge rather than
equity.
Forms of Contractual Agreements are
A. Licensing
B. Franchising
2.Contractual Agreements:
A. Licensing
Licensing is a means of establishing in foreign
markets without large capital outlays
Includes patent rights, trademark rights, and the
rights to use technological processes
2.Contractual Agreements:
12-76
2.Contractual Agreements:
B. Franchising
Franchising is a rapidly growing form of licensing
The franchiser provides a standard package of
products, systems, and management services, and the
franchisee provides market knowledge, capital, and
personal involvement in management
The combination of skills permits flexibility in dealing
with local market conditions and yet provides the
parent firm with a reasonable degree of control.
The franchiser can follow through on marketing of the
products to the point of final sale
It is an important form of vertical market integration
2.Contractual Agreements:
The franchise system provides an effective blending of
skill centralization and operational decentralization
In spite of the economic downturn, franchising is still
expected to be the fastest growing market-entry
strategy
Franchises were often among the first types of foreign
retail business to open in the emerging market
economies of eastern Europe, the former republics of
Russia, and China
The franchising system combines the knowledge of the
franchiser with the local knowledge and
entrepreneurial spirit of the franchisee
3.Strategic International Alliances
(SIAs)
A strategic international alliance (SIA) is a business relationship
established by two or more companies to cooperate out of mutual need
and to share risk in achieving a common objective
Strategic international alliances are sought as a way to shore up
weaknesses and increase competitive strengths; complementarity is key.
Firms enter into SIAs for several reasons:
opportunities for rapid expansion into new markets
access to new technology
more efficient production and innovation
reduced marketing costs
strategic competitive moves and
access to additional sources of products and capital.