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Jobber and Lancaster, Selling and Sales Management, 7th Edition Pearson Education Limited 2006
Previous Lectures
Jobber and Lancaster, Selling and Sales Management, 7th Edition Pearson Education Limited 2006
Marketing Vs Sales Environmental factors
Selling Vs Sales Eugene M. Johnson, David L.
Management
Stages of Selling Kurtz and Eberhard E, model
Roles of a seller PESTLE
Skills required in selling MICRO Vs MACRO
Characteristics of modern Sales Channels
selling Promotion Mix
Success factors; selling
Selling; functions
Communication Vs
Major tasks/functions of Distribution
sales managers Logistic Mix
Sales, market, marketing Go to Market strategy
orientation
Distribution Channel strategies
Sales person, objectives,
responsibilities (primary & Multi-channel marketing
secondary) and preparation Dual distribution channels
Sources of prospecting Channel conflict
Data base and
knowledge management
Self-management in
sales
Jobber and Lancaster, Selling and Sales Management, 7th Edition Pearson Education Limited 2006
Sales Strategies
Jobber and Lancaster, Selling and Sales Management, 7th Edition Pearson Education Limited 2006
Figure 1.9a Marketing strategy and management of personal selling
Jobber and Lancaster, Selling and Sales Management, 7th Edition Pearson Education Limited 2006
Figure 1.9b Continued
Jobber and Lancaster, Selling and Sales Management, 7th Edition Pearson Education Limited 2006
Strategies
Jobber and Lancaster, Selling and Sales Management, 7th Edition Pearson Education Limited 2006
Which comes
when
Strategies
Tactics
Objectives
Jobber and Lancaster, Selling and Sales Management, 7th Edition Pearson Education Limited 2006
Figure 2.8 The relationship between objectives, strategies and tactics
Jobber and Lancaster, Selling and Sales Management, 7th Edition Pearson Education Limited 2006
Objectives
Where do we intend to go? (goals)
Strategies
How do we intend to get there? (broadly
descriptive)
Tactics
The precise route to be taken (detailed)
Jobber and Lancaster, Selling and Sales Management, 7th Edition Pearson Education Limited 2006
Table 1.2 Marketing strategy and sales management
Source: Strakle, W. and Spiro, R.L. (1986) Linking market share strategies to salesforce objectives, activities and
compensation policies, Journal of Personal Selling and Sales Management, August, pp. 1118.
Jobber and Lancaster, Selling and Sales Management, 7th Edition Pearson Education Limited 2006
Table 1.2 Marketing strategy and sales management
Source: Strakle, W. and Spiro, R.L. (1986) Linking market share strategies to salesforce objectives, activities and
compensation policies, Journal of Personal Selling and Sales Management, August, pp. 1118.
Jobber and Lancaster, Selling and Sales Management, 7th Edition Pearson Education Limited 2006
Table 1.2 Marketing strategy and sales management
Source: Strakle, W. and Spiro, R.L. (1986) Linking market share strategies to salesforce objectives, activities and
compensation policies, Journal of Personal Selling and Sales Management, August, pp. 1118.
Jobber and Lancaster, Selling and Sales Management, 7th Edition Pearson Education Limited 2006
Objectives, Strategies
?
Increase prices
Increase Sales Volume
Increase advertisement
Maintain Sales Volume
Increase Sales Force
Reduce Sales force
Reduce operational costs
Arrange for more funds for marketing
Jobber and Lancaster, Selling and Sales Management, 7th Edition Pearson Education Limited 2006
Objective: Maximize the profits
Strategies:
1.
2.
3.
4.
5.
6.
7.
Jobber and Lancaster, Selling and Sales Management, 7th Edition Pearson Education Limited 2006
Figure 2.1 The planning process
Jobber and Lancaster, Selling and Sales Management, 7th Edition Pearson Education Limited 2006
MOST
Mission
Objective
Strategies
Tactics
Jobber and Lancaster, Selling and Sales Management, 7th Edition Pearson Education Limited 2006
How are Objectives Determined
Jobber and Lancaster, Selling and Sales Management, 7th Edition Pearson Education Limited 2006
Situational Analysis
(Market Audit)
What is Market Audit?
How to do Market Audit?
Jobber and Lancaster, Selling and Sales Management, 7th Edition Pearson Education Limited 2006
Internal Analysis
Jobber and Lancaster, Selling and Sales Management, 7th Edition Pearson Education Limited 2006
External Analysis
PEST
PESTLE
STEEPLE
SWOT
Jobber and Lancaster, Selling and Sales Management, 7th Edition Pearson Education Limited 2006
Figure 2.3 SWOT matrix for a sports car producer
Jobber and Lancaster, Selling and Sales Management, 7th Edition Pearson Education Limited 2006
Objectives Must be
SMART
Jobber and Lancaster, Selling and Sales Management, 7th Edition Pearson Education Limited 2006
Figure 2.4a An overview of the marketing planning process
Jobber and Lancaster, Selling and Sales Management, 7th Edition Pearson Education Limited 2006
Figure 2.4b Continued
Jobber and Lancaster, Selling and Sales Management, 7th Edition Pearson Education Limited 2006
Marketing mix
Product
Price
Placement
Promotion
Jobber and Lancaster, Selling and Sales Management, 7th Edition Pearson Education Limited 2006
Promotion
What is in Promotional mix?
Jobber and Lancaster, Selling and Sales Management, 7th Edition Pearson Education Limited 2006
Promotional mix
Advertisement
Sales promotion
Publicity/public relations
Personal selling
Direct marketing
Interactive/internet marketing
Jobber and Lancaster, Selling and Sales Management, 7th Edition Pearson Education Limited 2006
Types of markets
Jobber and Lancaster, Selling and Sales Management, 7th Edition Pearson Education Limited 2006
Figure 2.7 Stages in the buying process
Jobber and Lancaster, Selling and Sales Management, 7th Edition Pearson Education Limited 2006
Push and Pull Strategy
Jobber and Lancaster, Selling and Sales Management, 7th Edition Pearson Education Limited 2006
Stage in the product life-cycle
Jobber and Lancaster, Selling and Sales Management, 7th Edition Pearson Education Limited 2006
So, which promotional mix
Is to be used
Which is the best
Jobber and Lancaster, Selling and Sales Management, 7th Edition Pearson Education Limited 2006
Figure 2.5 Inside-out planning model
Jobber and Lancaster, Selling and Sales Management, 7th Edition Pearson Education Limited 2006
Figure 2.6 Outside-in planning model
Jobber and Lancaster, Selling and Sales Management, 7th Edition Pearson Education Limited 2006
Assignment
Jobber and Lancaster, Selling and Sales Management, 7th Edition Pearson Education Limited 2006