MANAGERIAL COMMUNICATION

PRESENTATION
ON
QUESTION PAPERS
OF THE YEAR
2012, 2013 & 2014

I MBA SECTION A
Group no. 5

Team members: AFZA KALEEM K H

PUSHPA
ASHA
 QUESTION PAPER DECEMBER 2014

INSTRUCTIONS:
PART-A
Answer all the questions (there are 5
questions each carries 6 marks)

PART-B
Answer any three questions(there are
5 questions out of which you have to answer any 3
each carries 10 marks )

PART-C
Case study (compulsory) (it carries 15 marks )
HERE ONLY HINTS ARE GIVEN TO ANSWER THE
QUESTION

PART-A
1. What are the
techniques of making
oral communication
effective?
 ANSWERS:
Definition
Types / examples

Techniques of making oral communication

effective
a) Listening with understanding.

b) Understanding each others point of view

c) Before you communicate something put

yourself in your listeners shoes.
d) Timing of the communication

e) Sincerity.
2. True care in writing
comes from art, not
chance, as those who
move easiest who have
learnt to dance.
discuss
ANSWER
This lines are said by ALEXANDER POPE
this poem consist of four lines,
True ease in writing comes from
art, not chance,
As those move easiest who have
learned to dance,
Tis not enough no harshness
gives offence,
The sound must seem an eccho
to the sense.
 GOOD WRITING
.
3. Write a product
folder for a new
smart phone .
ANSWER
STEPS:
Go to My eBay and log in if required.

Click the "Inventory" link in the left-navigation bar.

Click the "Manage Folders" link near the top of the page. The

Manage Folders: All page opens.

Click ADD FOLDER button

Enter your folder name in the FOLDER NAME box (45 characters

limit) Note: Folders at the same level must have unique names.
(Optional) Enter a comment in the Comments box (55 characters

limit)
To save the folder, click Save button. To save and add another

folder, click the Save & Add Another button.

 OR
You can create folders in the Catalog Products list to better
organize your catalog products. All folders are displayed at
the top of the list.
1. In ZENworks Control Center, clickAsset Management>License
Management>Catalog Productsto display theCatalog
Productspage.
Eg: ZENworks control center, click asset
management>License Management> Samsung galaxy Smartphone
2. A dialogue box will be on the screen
3. ClickNew>Folderto display the New Folder dialog box.
4. Fill in the following fields:
Name:Specify a name for the folder. The name must be unique among
all other folders and catalog products at the same level.
Folder:Browse for and select the folder in which to place the new
folder.
Description:Specify any optional information to identify the folder.
ClickOKto create the folder.
4. Draft a memo to be
reserved on an
indisciplined
employee.
 ANSWER
MEMO
To Christine winters,
Designation administrative Assistant
Emp Code A234OO
Company Name Snow-fake production co.,

Subject: Regarding Un-professional Behaviour.

Dear Christine

This is in reference to your personal discussion with our Executive HR, dated 15 June 2015
seeking your explanation regarding your behaviour with seniors and handling Company property
which was considered Un-professional Behaviour. During the discussion you were explained and
guided to follow the norms and hierarchy of the Company. You were also informed about the
expectations from you as an employee and a Senior member of the team.
The Company has provided you with opportunities to bring change in yourself in terms of your
behaviour, attitude and your work performance. You have been constantly guided and counseled
for the same. You have also been provided an opportunity to act as Lead in a Critical Project.
However, it is observed that there has been no positive change in the same.

Please note that your commission of any further act of misconduct will invite disciplinary action,
which may include your termination from the Companys service as per the discretion of the
Management.

Regards
Janet Wilkins

5. What are steps

in conducting a
meeting?
ANSWER
Definition
Examples

Steps in conducting a meeting

1. Call the meeting.

2. Opening ceremonies.

3. Make your objective clear.

4. Consider who is invited.

5. Stick to schedule

6. Start on time, end on time.

7. Reading and approving minutes.

8. Reports:
Treasures report.
 officer s report.
Executive committee(board) reports.
Standing committee and special
committee
reports.
7. Special orders
8. Unfinished business and general
orders
9. New business
10. Announcements.
 PART-B

6. Draft an email to be
sent to your sub-
ordinates in connection
with the new work
schedule
 From georgiathomas@globalsolution.co.in
Date Fri, 13 Nov 2015- 11:30:00
To harrypresto123@gobalsolution.co.in
CC
Subject change of work schedule
Dear employees
We are considering sending our staff on a training course on customer
services. Our staff strength will be low for a month and in increasing our
business our clients are expecting their work on time. Management has
decided to increase the working hours. The workday for all the
employees is changing from 8:30am to 5:15pm. Your breaks will be at
11:00 am-11:15am, 12:30pm-1:00pm, 3:00pm-3:10pm. The change is
effective on 25 Nov 2015. If there is, by any chance, any of you have
special circumstance such as child care availability. Please inform your
manager so they work out an alternative plan with you

Georgia Thomas
Project manager
Global solutions and Consultancy
Tel: +444 234 12378 Fax: +444 432 123
7. State any ten
business
etiquettes.
ANSWER
Etiquette meaning
Meaning of business etiquettes

Types of business etiquettes

1. Introduction.

2. Business dress etiquette.

3. Telephone or cell phone etiquette.

4. E-mail etiquette.

5. Business card etiquette.

6. Business meeting etiquette.
7. Office etiquette
8. Cubical etiquette
9. Networking etiquette
10.Dining etiquette
8. You are one of five group leaders in a
department of fifty. You take your group
in weekly meetings and to each man
individually. Only by accident or
snooping can your group learn what the
four others groups are doing. Correlation
cooperation and morale are at low ebb.
Your manager is sixty years old, easy
going, so iconic. He never says six words
a day, naps at his desk and is often ill.

1. How can you wake him up to
department meetings?
2. Since hes a poor talker, how can you
help him?
3. Can top management afford to let him
solve the problems in this
department? Name several wise
actions that will improve
communication in it.
ANSWER
If the management behaves irresponsibly,
this creates an impression on the company
performance. This may also lead to bottom
line production.
1.How can you wake him up to department
meetings?
Ans: Informing about the new projects for
the company which will increase the
goodwill and his advice will lead the
company and he is advised to supervise the
special team set up by the board of
directors.
2. Since hes a poor talker, how can you
help him?
Ans: Being a group leader and a
employee under him, will prepare a
outline of words which are simple terms
with which he can communicate easily.
3. Can top management afford to let him solve
the problems in this department? Name
several wise actions that will improve
communication in it.
Ans: Yes, management can afford because they
dont want to loose a experience and expertise
person of the company. Several actions can be
taken place like show real interest, agree
heartily, disagree softly, build rapport, practice
to speak out, get the knowledge about the
subject, understand the speaker, exchange
ideas, discuss on the matters .......
 OR
1. How can you wake him up to
department meetings?
Ans: Department meeting is held for the
discussion on production budget and
output which has decreased due to
negligence showed by the manager
and employees seeking explanation for
it by companys board of directors.
2. Since hes a poor talker, how can you
help him?
Ans: As a leader will be supportive to
manager in a kind to prepare himself
for the meeting earlier.
3.Can top management afford to let him solve
the problems in this department? Name
several wise actions that will improve
communication in it.
Ans: no, management can not, because it do
not have sufficient time to look after a
individuals needs as he is old company can
suggest him to retire and appoint a active
manager. Several steps can be taken like
training employees in their lacking skills
which they require in the company to work
efficiently.
9.You have been invited to a give
a noonday speech 100
businessmen in a downtown
hotel. After you talked for
fifteen minutes, one of the civic
organizations that meets
weekly begins its songs in the
adjacent room. The music is
loud and distracting.
1. Should you end your speech abruptly,
wait a while or try to continue.
2. Should you say anything about your
problem? If so what?
3. If you were the chairman, what would
you do?
ANSWER
1.Should you end your speech abruptly,
wait a while or try to continue.
Ans: should wait and in the meanwhile
allow audience to ask about their
queries.
2. Should you say anything about your
problem? If so what?
Ans: should speak out the problem that
gentlemen I know we are disturbed
but I request you to concentrate here
for few minutes.
3.If you were the chairman, what would
you do?
Ans: I would call up the hotel manager
and also personally visit the adjacent
room and please the people not to
disturb with the loud music and
suggest them to have low sound as a
business meeting is going on.
10.In this section you supervise is a rate
clerk, an intelligent forty-five-years-old
woman who has twenty years of service.
She is slowly becoming a problem. When
you give her instructions, she grow
nervous and fails to follow the directions
as she once did. She has taken up loud
talking, humming, and subdued
whistling. Other reports that she is
alternately delirious and depressed and
once declared.
vodka will
bring me through all this.
1. Give possible reasons for this clerks
behavior.
2. What kind of talking should be used to
help her?
3. Can talking sometimes do more harm
than good.
4. Should she fired, forgiven, or
forgotten? Is finding her trouble and
helping her a company obligation
ANSWER
1. Give possible reasons for this clerks behavior.
Ans: Clerks behavior is due to nervousness and
depression.
2. What kind of talking should be used to help her?
Ans: She should be treated politely and also with care
and concerning words.
3. Can talking sometimes do more harm than good.
Ans: Yes, talking can do more harm in the sense you
might be good towards her but she may take it in the
wrong way and this may lead to misunderstandings.
4. Should she fired, forgiven, or forgotten? Is finding her
trouble and helping her a company obligation
Ans: Clerk should be forgiven and counseled for her
problems which will help her to fulfill her obligation
towards company.
 PART-C
11. Your boss called you at 9 oclock and says,
whats the matter Bert? Ive been trying since
8:30 to get you, but your lines been busy. I
need that statistical report for the third quarter
on project k-12 by four oclock .
You tell him youre sorry for the line was busy
and promise the report by four.
You call your steno and explain how to type the
columns of figures you already have, and tell
her the deadline. All morning while you gather
more data, she uses the telephone to call
twenty five girls about a shower for Betty,
whos having a baby.
After lunch you call five offices for additional
data, but the lines busy with everyone.
(Girls have the lines tied up with sales on the
neatest dresses, Joans wedding, my date
last night, there was this athlete, if you want
to see fabulious show!)
Your boss tries to get you, but is blocked while
youre telephoning. Then your Steno calls to
Betty to work out all details for the shower,
and your boss blocked another hour
Finally, the steno completes your report at
four. Its all wrong, columns are out of line,
and some of the figures look like gift prices
and obstetrical costs
Blowing your top, you frantically call
employment about a steno
replacement. You no sooner hang up
than your boss telephones: Whats the
matter Bert? Ive been trying all
afternoon to get you, but your lines
always busy. Make that report for the
second quarter instead of the third.
Make your own discussion questions.
But dont telephone me about them-my
lines busy.
ANSWER
Discussion questions
1. Who is responsible for that inability
and irresponsibleness of steno? Why?
2. Who is responsible for those rubbish
report? Why ?
3. Is it managers fault or stenos ? Why?
4. Does feedback important or not?
Why ?
5. How to control your employees time
management? Is it possible?
6. In this case, what should manager do?
Problem solving
From the beginning HR have to choose right
person to right position. This is HRs
responsibility. They have to check everything
about that employee, for exp: education,
behavior, attitude, problem solving skill, time
management, experience etc
If there is no time to change employee, HR
have to take a training for such staffs.
If managers want great performance from
their employees, they have to control their
workers time management! To control time
usage, they have to ask feedback every hour.
Especially in urgent tasks.
 What is the managers responsibility? Is it
problem solving?
Every manager has to have double plan in
case of situation goes unexpected way.
Managers ability and responsibility.
Managers dont have to rely on someone in
very important tasks. Need to believe just
themselves.
Every manager should posses certain skills:
Emotional intelligence

Strategic thinking

Collaboration

Critical thinking
 Coaching
Tough conversation
Feedback
Motivation
Communication
This all will help him to deal in critical
situation and with employees. to come
out with the positive results.
 THANK
YOU...