Q ssurance

u
A lity
 What is Quality
The goodness or badness of a result
Fitness for Purpose
the degree of excellence a thing
possesses.
The degree in which all properties of a
product, process or service conform to
requirements.
Quality without an adjective most often
means quality better than normal, as
contrasted with normal quality.
E.g. Thats a quality product
Quality = Meeting and exceeding
customers expectations
Quality managementensures that an organization, product
or service is consistent. It hasfourmain components: quality
planning,quality control,quality assuranceand
qualityimprovement.

Managing for Quality Education: The System
Perspective
By: Ben A. Maguad, Ph. D. & Robert M. Krone, Ph. D .
 Identify the principles that have guided the quality
movement in industry and business and apply them to the
world of higher education.
Overview of the Quality Movement.
New System Perspective, emphasizes the importance of
Quality in higher education. Students find an extensive
overview of the issues that confront higher education and
challenges those who are part of the confront educational
system.
It brings the practical and theoretical perspective association
with quality movement.
The book reminds the educators that in the business and
industrial world, quality is defined as meeting or exceeding
customer expectations.
Ethics and moral leadership are important component of the
book.
Do the right things right the first time,
every time.

Total Quality Management for
Schools
by Leo H. Bradley
 TQM is an approach to management that
seeks continual improvement in everything
we do.

It is concerned with the performance

TQM stresses the creative involvement of

everyone from the Chief Executive Officer
down, in the quest for quality.

TQM as a management model, with its emphasis on

leadership, strategy, teamwork, rigorous analysis
and self-assessment, has a universal message.
 Quality Pays

Focus on the Customer

Involving and Empowering People

Process- oriented rather than product-oriented

Excellence is the journey rather than the

destination

Continual Improvement of Process, Product and

Service

Involves the whole organization (total)

//TQM principles
BASIC PRINCIPLES OF TQM

Approach Management Led

Scope Company Wide

Everyone is Responsible for

Scale Quality

Philosophy Prevention not Detection

Standard Right First Time

Control Cost of Quality

Theme On going Improvement

 Cost - quality is free because it's more of a
discipline that every level on the organization
should understand.
Companys age
The managers and the others
Tangibility - The trap that most companies fall in is
that they think quality is a tangible thing that can
be seen in products, while quality is something that
have to be seen in employees, products and
processes

//misconceptions
 TQM uses statistical methods that quality reduces cost
instead of increasing it because less rework and scrap is
streamed.

Quality Control charts specify upper and lower control limits

and describes the process variation. if the chart exceeds or
falls beyond the control limits that means our process is not
well performed

Testing of the product under several factors to see what

factors have greater influence on the product to satisfy
them and make higher quality products.

Population sampling allows us to do sampling perfectly in

such that we make best use of random testing

//methods of measure
The hierarchy looks like this:
1. Students are the workers and the products. The difference
between success and failure of the school depends on the
quality of their work.
2. Teachers are the first level managers. Therefore the teacher
will be leader of the class, emphasizing quality through non-
coercive management.
3. Administrators are middle and upper level management. The
productivity of any school depends mostly on the skills of
those who directly manage the workers, i.e., the teachers.
4. The Board of Education is the board of directors thus
responsible directly to the clients, and board members are
overseers of the administration.

//implication to education
1. Constancy of Purpose
2. Adopt the new philosophy
3. Cease Dependence on Mass Inspection
4. End Practice of Awarding Business on Price Tag Alone
5. Improve Constantly
6. Institute Training/Retraining
7. Institute Leadership
8. Drive out Fear
9. Breakdown Barriers Between Staff Areas
10. Eliminate slogans, exhortations, and targets for the
work force.
11. Eliminate Numerical Quotas
12. Remove Barriers to Pride of Workmanship
13. Institute a Vigorous Program of Education and
Retraining
14. Take Action to Accomplish the Transformation

//deming point