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Theory
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Introduction - Definition-2
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Introduction
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Introduction (cont.)
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II
THE COMMUNICATION PROCESS
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The sender-message-channel-
receiver model
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Fig. SMCR Model
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The Communication Process (cont.)-3
encoded
Message decode by receiver message
to be sent some error some error received
likely likely
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SMCR- The Message
1. The Message
The message has three components:
Content, Context, Treatment
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SMCR model The Message - content
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SMCR model The Message - context
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SMCR model The Message - Treatment
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2. The Sender
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3. The Channel
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The Channel-cont.
.
Institutional
channels are the chosen
methods of disseminating information
face-to-face conversation, printed
materials, and electronic media.
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4. The Receiver
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The Receiver (Cont.4)
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The Communication Process (cont.)-5
This is most
obvious in cross-
cultural situations
where language is
an issue. But it is
also common
among people of
the same culture.
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III. Barriers to Effective
Communication
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Barriers to Effective Communication
1. Language
2. defensiveness, distorted perceptions,
guilt, project, transference, distortions
from the past
3. misreading of body language, tone and
other non-verbal forms of communication
(see section below)
4. noisy transmission (unreliable
messages, inconsistency)
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Barriers to Effective (cont)-6
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Barriers to Effective (cont)-7
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Reading Nonverbal Communication Cues (cont.)-3
Tactile
Vocal
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Developing Communication Skills:
Listening Skills!!!
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Ten Ways to Improve Your
Communication Skills
1. Develop your voice
2. Slow down
3. Animate your voice
4. Enunciate your words
5. Use appropriate volume
6. Pronounce your words correctly
7. Use the right words
8. Make eye contact
9. Use gestures
10. Dont send mixed messages
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Thank you very much for your kind
attention
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References
1. http://web.cba.neu.edu/~ewertheim/interper/commun.htm#introd,
July 23, 2006
2. http://www.foundationcoalition.org, July 23, 2006.
3. http://
hwebbjr.typepad.com/openloops/2005/05/ten_ways_to_imphtml
4. Printed from the Technical Editor's Eyrie,
http://www.jeanweber.com/
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