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On September 1982, 7 people in the Chicago area died after taking Tylenol capsules that had been laced with cyanide. Johnson & Johnson voluntarily recalled 31 million bottles of Tylenol at a cost of $100 million, even though the contaminated bottles had only been sold in the Chicago area. The company's actions helped regain consumer trust and confidence in the Tylenol brand.
On September 1982, 7 people in the Chicago area died after taking Tylenol capsules that had been laced with cyanide. Johnson & Johnson voluntarily recalled 31 million bottles of Tylenol at a cost of $100 million, even though the contaminated bottles had only been sold in the Chicago area. The company's actions helped regain consumer trust and confidence in the Tylenol brand.
On September 1982, 7 people in the Chicago area died after taking Tylenol capsules that had been laced with cyanide. Johnson & Johnson voluntarily recalled 31 million bottles of Tylenol at a cost of $100 million, even though the contaminated bottles had only been sold in the Chicago area. The company's actions helped regain consumer trust and confidence in the Tylenol brand.
On Sep 1982, 7 people in the Chichago area died after taking Tylenol t
We believe our first responsibility
is to the doctors, nurses&patients, to mothers&fathers, and all others who use our products and services 1. Although Johnson & Johnson took a massive short-term loss as a result of its actions, it was cushioned by the relative wealth of the company. Should it have acted the same way if the survival of the firm were at stake? The customers had lost their trust with their product a The moral minimum is to remove the product only from The Midwest Ar It would not be appropriate for Johnson&Johnson to allow a third world country to take the product. It was unethical to consider it and it could cause more damage to their reputation