HOUSEKEEPING

ORGANIZATION CHART
Housekeeping
Department
Within any hotel, hospital, resort or other property that
provides lodging, the housekeeping department plays
an integral role.

Employees from this department keep the

establishment clean and help to improve the overall
guest experience. Housekeepers also collectively
represent the biggest labor expense that a lodging
business must factor into its budget. Lodging
properties both large and small must utilize a particular
structure for this department in order for it to function
optimally.
The organizational structure of the
housekeeping department mainly depends
on the activities and the size of the hotel.
The charts above show the organizational
of structure of the large sized hotels. In the
small hotels one or more jobs are
integrated and handled by the few
housekeeping personnels.
 The Executive Housekeeper

As with all organizational departments, housekeepers will

perform better if they are under some form of coherent
leadership from an executive housekeeper. The executive
housekeeper has several responsibilities including
managing the housekeeping team while keeping them on
task regarding their daily cleaning duties, identifying new
cleaning opportunities or changes that should be made in
the current protocol, planning the housekeeping budget,
ordering supplies, and addressing concerns that are raised
by the housekeeping team. The executive housekeeper
typically reports to the general manager or rooms division
manager and in larger establishments, may have an
assistant executive housekeeper.
Assistant Housekeeper

. May be one for each shift of a large hotel,

He may be the housekeeper of a small hotel
or the only deputy to the Executive
Housekeeper of a medium-sized hotel.
He manages the resources given by the
Executive Housekeeper to achieve the
common objectives of cleanliness,
maintenance and attractiveness in a given
shift. His accountability normally ends on the
completion of his shift.
 Supervisors

In larger establishments especially, there are generally

supervisors who manage each section that needs to be cleaned.
Floor supervisors make sure that guest room attendants have
what they need to clean guest rooms properly. They also check
guest rooms after they have been cleaned for quality assurance.
The public area manager performs the same quality assurance
checks in the lobby, hallways and public restrooms. The laundry
manager ensures that laundry attendants are washing, drying,
folding, and pressing items properly and in a timely manner.
Some establishments have a uniform supervisor who ensures any
uniforms, aprons, and linens at the establishment are not ripped,
torn or stained while instructing linen room attendants where to
stock them. There is also usually a control desk supervisor who
fields guest requests and makes sure that mini-fridges or bars
within each guest room are always stocked.
Floor Supervisor

Responsible for the cleanliness,

maintenance and present ability of the
guest floors attached to him in a shift.
His scope encompasses guest rooms,
corridors, staircases and floor pantries
of the allotted floor.
Public Area Supervisor

Responsible for the cleanliness,

maintenance and present ability of all
public areas which include restaurants,
bars, banquet halls, garden, administrative
offices
Room Attendants

The largest responsibility that housekeepers have is to

clean every guest room in use daily. This must be done
in an efficient and timely manner as rooms must be
either cleaned before guests return for the night or be
made ready for the next set of guests before they
arrive. Employees tasked with this job should be able
to clean an average guest room, change the linens, and
stock the bathroom with towels and toiletries in under
a half hour. Other employees provide support by
picking up and bagging dirty linens for the laundry and
refilling housekeeping carts. All guest room cleaners
and support positions report directly to the executive
housekeeper.
Linen Supervisor

. A non-management person solely

responsible for the acquisition, storage,
issue and cleanliness of linen in its
various forms. His job is a mammoth
task because he keeps track of all linen
as they would number in thousands.
Laundry and Linen Room Attendants

Most lodging establishments have housekeeping

employees dedicated to laundering linens, towels,
napkins, aprons, uniforms and any other items that
must be washed on a daily basis. Most employees in
this department operate and tend to the various
washers and dryers as well as the pressing and folding
machines. Other employees serve as runners to either
pick up dirty laundry or put clean laundry away. In
some cases a tailor is employed onsite to repair ripped
clothing and linens or repurpose them into aprons and
rags. The laundry staff report either to the laundry and
uniform managers or the executive housekeeper.
Public Area Attendants

In addition to cleaning guest rooms, the

housekeeping department is charged with tidying
all of the public areas of the establishment
including the lobby, hallways, restrooms,
exercise room, meeting rooms and pool area. In
rare cases the housekeeping staff also cleans
ballrooms or dining room areas. Attendants
charged with cleaning public areas report either
to the public area supervisor or the executive
housekeeper.
Mini-bar Attendants

While guest room attendants sometimes take care of

stocking the mini-bar, busier lodging establishments
with many rooms will often employ dedicated mini-bar
attendants. It is the job of these employees to make
sure that all mini-bars or fridges in each guest room are
stocked with water and alcoholic drinks that guests can
consume for an extra charge. Often, these employees
will also make sure each guest room has an ice bucket,
coffee maker and coffee, tea and drinking glasses.
Mini-bar attendants report either to the control desk
supervisor or the executive housekeeper
Housekeeping
Organization chart
Executive Housekeeper
Responsible and accountable for the total
cleanliness, maintenance and aesthetic upkeep
of the hotel. This is achieved with the resources
of manpower, materials, machines, money,
space and time available to him.
Assistant Housekeeper
May be one for each shift of a large hotel. He
may be the housekeeper of a small hotel or the
only deputy to the Executive Housekeeper of a
medium-sized hotel. He manages the
resources by the Executive Housekeeper to
achieve the common objectives of cleanliness,
maintenance and attractiveness in a given shift.
His accountability normally ends on the
completion of his shift
Uniform Supervisor
A non-management person solely responsible
for providing clean serviceable uniforms to the
staff of the hotel. As the hotel staff are all
practically in uniforms his / her task is
enormous and demanding as h e / she has to
keep an inventory control on various stages of
use, such as, when sorted ones are handed
over, or those which are being washed or dry-
cleaned in the laundry.
Uniform Attendants
The uniform supervisor is assisted by
attendants who actually do the issue of
uniforms in e x c h a n g e f o r soiled ones for
onward transmission to the laundry. These
attendants are in actual contact with the staff.
Linen Supervisors
A non-management person solely responsible
for the acquisition, storage, issue and
cleanliness of linen in its various forms. His job
is a mammoth task because he keeps track of
all linen as they would number in thousands.
Linen Room Attendant
Assists the supervisor by actually issuing linen
and filling such records as necessary.

Tailor / Seamstress
Tailor or seamstress personnel are responsible
for stitching and mending t h e l i n e n and
upholsterys.
Helpers
They are to be found both in Uniforms and linen
Rooms and do the physical work of
transporting, counting and bundling of uniforms
and linen.
Floor Supervisor
Responsible for the cleanliness, maintenance
and presentability of the guest floors attached
to him in a shift. His scope encompasses guest
rooms, corridors, staircases and floor pantries
of
the allotted floor.
Public Area Supervisor
Responsible for the cleanliness, maintenance
and presentability of all public areas which
include restaurants, bars, banquet halls,
garden, administrative offices, shopping
arcade, health club, swimming pool, main
entrances and car
park areas.
Room Attendants
Known also as chamber maids or room boys.
They do the actual cleaning of guest rooms and
bathrooms allotted to them. They are not
responsible for the cleanliness of corridors,
guest elevators or floor pantries.
Head Houseman
Supervises the work allotted to Houseman,
especially those in public areas.In medium
sized hotels he could be the person in charge
of housekeeping on night shifts.

Housemen
Usually handy men who do the heavy physical
cleaning required in guest rooms and public
areas. Their job would include vacuuming,
shifting of furniture, cleaning of windows panes,
mopping, braising, sweeping, etc.
Desk Control Supervisor

Is the hub of information dissemination in

housekeeping and is thus the critical person in
housekeeping operations. The Housekeeping Desk
must be manned 24 hours as guests and staff will
contact this desk to transmit or receive information. It
is the Desk Control Supervisor who co-ordinates with
the front office for informa-tion on departure rooms
and handing over cleared rooms. The Desk also
receives
complaints on maintenance from Housekeeping
supervisors spread all over the hotel.
Runner /valet
He is a person who goes from one guest
room to another collecting or delivering
guest laundry.