Академический Документы
Профессиональный Документы
Культура Документы
Express (CME)
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 1
Overview of Cisco CME
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 2
What is Cisco CallManager Express?
Cisco CME
Trunks
PSTN
WAN
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 3
What is Cisco CallManager Express?
(Cont.)
2600XM
3700 1700
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 4
How Does Cisco CallManager Express
Work?
Connection(s) to PSTN
Analog
Digital
PSTN
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 5
How Does Cisco CallManager
Express/Cisco Unity Express Work? (Cont.)
H.323
H.323
WAN
WAN
H.323 SIP
PSTN Gateway
and IP to IP
Gateway
functionality
PSTN
PSTN
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 6
Differences between Traditional
Telephony and VoIP
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 7
Basic Components of a Telephony
Network
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 8
Central Office Switches
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 9
What Is a PBX?
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 10
What Is a Key System?
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 11
Basic Call Setup
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 12
Digitizing Analog Signals
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 13
Nyquist Theorem
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 14
Quantization
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 15
Quantization Techniques
Linear
Uniform quantization
Logarithmic quantization
Compands the signal
Provides a more uniform signal-to-noise ratio
Two methods
-law (most countries)
-law (Canada, U.S., and Japan)
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 16
Voice-Compression Techniques
Waveform algorithms
PCM
ADPCM
Source algorithms
LDCELP
CS-ACELP
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 17
Example: Waveform Compression
PCM
Waveform coding scheme
ADPCM
Waveform coding scheme
Adaptive: automatic companding
Differential: encode changes between samples only
ITU standards:
G.711 rate: 64 kbps = (2 x 4 kHz) x 8 bits/sample
G.726 rate: 32 kbps = (2 x 4 kHz) x 4 bits/sample
G.726 rate: 24 kbps = (2 x 4 kHz) x 3 bits/sample
G.726 rate: 16 kbps = (2 x 4 kHz) x 2 bits/sample
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 18
Example: Source Compression
CELP
Hybrid coding scheme
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 19
G.729 and G.729A Comparison
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 20
Real-Time Transport Protocol
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 21
Real-Time Transport Control Protocol
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 22
RTP Header Compression
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 23
When to Use RTP Header Compression
Narrowband links
Slow links (less than 2 Mbps)
Need to conserve bandwidth on a WAN interface
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 24
Challenges and Solutions in VoIP
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 25
Reliability and Availability
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 26
Bandwidth Implications of Codec
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 27
Impact of Voice Samples
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 28
Data Link Overhead
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 29
Total Bandwidth Required
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 30
Effect of VAD
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 31
Cisco CME Features and Functionality
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 32
Supported Protocols and Integration
Options (Cont.)
FAX ATA
H.323
ATA Skinny
Analog
V
Skinny
Analog Phones
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 33
Supported Protocols and Integration
Options
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 34
Supported Protocols and Integration
Options (Cont.)
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 35
Supported Protocols and Integration
Options (Cont.)
CME PSTN
WAN X X
Remote Phones
Local Phones
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 36
Supported Protocols and Integration
Options (Cont.)
H.323 Protocol
Supports Voice, Video, and Data
Industry Standard
Complex protocol
Higher complexity than Skinny protocol
CAC functionality is part of the protocol
Authentication is part of the protocol
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 37
Supported Protocols and Integration
Options (Cont.)
CallManager
H.323 Connections Cluster
Vmail
PSTN
CME
H.323
H.323
H.323
WAN
V H.323 CME
Recommended
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 38
Supported Protocols and Integration
Options (Cont.)
H.323
WAN
Register Register
1000 2000
2095551000 3095552000
Gatekeeper
Register Extension number Register Extension number
and/or E.164 number and/or E.164 number
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 39
Supported Protocols and Integration
Options (Cont.)
SIP Protocol
Emerging standard
Vendor specific in most cases
Higher complexity than Skinny protocol
Authentication is part of the protocol
Based on other well known protocols
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 40
Supported Protocols and Integration
Options (Cont.)
CallManager
SIP Connections Cluster
Vmail
PSTN
CME
H.323
SIP
SIP
WAN
V SIP CME
Feature license
Seat license
IOS platform
12.3(7)T or greater is recommended
IP Voice
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 42
Cisco CallManager Express Restrictions
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 43
Cisco CallManager Express Restrictions
(Cont.)
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 44
Cisco CME Network Parameters
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 45
Auxiliary VLANs
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 46
Auxiliary VLANs (Cont.)
IP Addressing Deployment Options
IP Phone + PC on same IP Phone + PC on same switch
switch ports ports
Recommended
171.68.249.100 171.68.249.100
171.68.249.101 10.1.1.1
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 47
Configuring Auxiliary VLANs
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 48
Configuring Auxiliary VLANs - Switching
Review
Address learning
Forward/filter decision
Loop avoidance
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 49
Configuring Auxiliary VLANs (Cont.)
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 50
Configuring Auxiliary VLANs (Cont.)
Switch# show interface fa0/17 switchport
Name: Fa0/17
Switchport: Enabled
Administrative mode: trunk
Operational Mode: trunk
Administrative Trunking Encapsulation: dot1q
Operational Trunking Encapsulation: dot1q
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 51
Configuring Auxiliary VLANs - Router
Configuration
802.1q trunk
Trunk on a router
interface fastethernet 1/0.1
encapsulation dot1q 10
ip address 10.10.0.1 255.255.255.0
VLAN 10
interface fastethernet 1/0.2
encapsulation dot1q 20
ip address 10.20.0.1 255.255.255.0
VLAN 20 ...
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 52
DHCP Service Setup
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 53
DHCP Service Setup (Cont.)
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 54
DHCP Service Setup (Cont.): Phone Bootup
Through CDP the IP phone learns The address of the TFTP server
what the auxiliary VLAN is DNS server(s)
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 55
DHCP Service Setup (Cont.): Phone Bootup
(Cont.)
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 56
DHCP Service Setup (Cont.)
CMERouter(config)#
ip dhcp excluded-address start-IP end-IP
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 57
DHCP Service Setup (Cont.)
CMERouter(dhcp-config)#
option option-number ip IP-address
CMERouter(dhcp-config)#
default-router IP-address
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 58
DHCP Service Setup (Cont.)
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 59
IP Phone Registration
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 60
Files
SEPAAAABBBBCCCC.cnf.xml XML
XmlDefault.cnf.xml
TFTP Server
SCCP-dictionary.xml
Phonemodel-dictionary.xml
Phonemodel-tones.xml
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 61
Files (Cont.): Firmware
CMERouter1#show flash
7905 -#- --length-- -----date/time------ path
1 399514 Mar 1 2002 12:56:28 P00305000301.sbn
Firmware 2 22649180 Mar 1 2002 12:38:00 c3725-ipvoice-mz.123-7.T.bin
3 321939 Mar 1 2002 12:55:58 CP7902010200SCCP031023A.sbin
4 317171 Mar 1 2002 12:56:06 CP7905010200SCCP031023A.sbin
7940 5 317968 Mar 1 2002 12:56:10 CP7912010200SCCP031023A.sbin
6 700651 Mar 1 2002 12:56:18 CiscoIOSTSP.zip
Firmware 7 369950 Mar 1 2002 12:56:22 P00303020214.bin
8 333822 Mar 1 2002 12:56:30 P00403020214.bin
9 47904 Mar 1 2002 12:56:54 S00103020002.bin
7960 10 301298 Mar 1 2002 12:56:56 ata18x-v2-16-ms-030327b.zup
11 496521 Mar 1 2002 12:57:22 music-on-hold.au
Firmware 12 1908762 Mar 1 2002 12:56:54 P00503010100.bin
13 21 Mar 1 2002 12:56:18 OS7920.txt
14 839984 Mar 1 2002 12:57:18 cmterm_7920.3.3-01-06.bin
33 307067 Mar 1 2002 12:56:02 CP79050101SCCP030530B31.zup
34 710144 Mar 1 2002 12:57:06 cme-gui-3.1.1.tar
XML
- <userLocale>
<name>English_United_States</name>
<langCode>en</langCode>
</userLocale>
<networkLocale>United_States</networkLocale>
<idleTimeout>0</idleTimeout>
<authenticationURL />
<directoryURL>http://10.15.0.1/localdirectory</directoryURL>
<idleURL />
<informationURL />
<messagesURL />
* XXXXXXXXXXX = to the <proxyServerURL />
MAC address <servicesURL />
</device>
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 63
Files (Cont.): Default XML File
XMLDefault.cnf.xml
<Default>
<callManagerGroup>
<members>
<member priority="0">
<callManager>
<ports>
<ethernetPhonePort>2000</ethernetPhonePort>
</ports>
Default <processNodeName>10.15.0.1</processNodeName>
</callManager>
</member>
</members>
</callManagerGroup>
<loadInformation6 model="IP Phone 7910">P00403020214</loadInformation6>
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 65
Files (Cont.): Call Progress XML File
<tones>
<tone c1="30831" i1="-2032" c2="30467" i2="-1104" d="2"
7960-tones.xml t="ringing">
<part m="on" t="2000"/>
<part m="off" t="4000"/>
<repeat c="65535"/>
</tone>
<tone c1="30467" i1="-1104" c2="28959" i2="-1404" d="2"
Call t="reorder">
<part m="on" t="250"/>
<part m="off" t="250"/>
Progress <repeat c="65535"/>
</tone>
<tone c1="30467" i1="-1104" c2="28959" i2="-1404" d="2"
t="busy">
XML
<part m="on" t="500"/>
<part m="off" t="500"/>
<repeat c="65535"/>
</tone>
<tone c1="30743" i1="-1384" c2="29780" i2="-1252" d="2"
t="odial">
<part m="on" t="65535"/>
<repeat c="65535"/>
</tone>
Contents will vary based <tone c1="30831" i1="-2032" c2="31538" i2="-814" d="2"
t="idial">
upon call progress tones <part m="on" t="65535"/>
selected with the network- <repeat c="65535"/>
</tone>
locale command </tones>
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 66
IP Phone Information
No 7914 in the
XMLDefault.cnf.xml <loadInformation6 model="IP Phone 7910">P00403020214</loadInformation6>
<loadInformation124 model="Addon 7914"></loadInformation124>
<loadInformation9 model="IP Phone 7935"></loadInformation9>
<loadInformation8 model="IP Phone 7940">P00303020214</loadInformation8>
<loadInformation7 model="IP Phone 7960">P00303020214</loadInformation7>
Default <loadInformation20000 model="IP Phone 7905"></loadInformation20000>
<loadInformation30008 model="IP Phone 7902"></loadInformation30008>
<loadInformation30002 model="IP Phone 7920"></loadInformation30002>
XML <loadInformation30019 model="IP Phone 7936"></loadInformation30019>
<loadInformation30007 model="IP Phone 7912"></loadInformation30007>
CDP
Power needed
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 68
Download and Registration (Cont.)
DHCP
DHCP Server
or
DHCP Relay
Step 7 - CDP is used to
send the auxiliary VLAN
information from the
switch to the IP phone
CDP
Voice VLAN
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 69
Download and Registration (Cont.)
Existing IP Phone
MAC 000F.2470.AA32
Cisco CME is
the TFTP
Server
Step 10 - Phone applies
addressing information
obtained through DHCP to
the IP stack
Step 11 - Using the address of the TFTP server learned from the option 150
in the DHCPOffer the phone looks for and downloads the file named
SEPAAAABBBBCCCC.cnf.xml (where AAAABBBBCCCC is the MAC
address), if the file is found the phone will register
XML
SEP000F2470AA32.cnf.xml file
MAC 000F.2470.AA32
Cisco CME is
the TFTP
Server
7960
Firmware TFTP request for firmware if needed
Firmware file
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 71
Download and Registration (Cont.)
Unknown IP Phone
Unknown IP address with
MAC 000F.2470.AA32
CallManager
Express is the
TFTP Server
Step 14 - If no SEP XML file was found then download
from the TFTP server the XMLDefault.cnf.xml file
XML
XMLDefault.cnf.xml file
or
Step 16 - If auto assign is enabled or the phone has been configured then the new
IP phone will register to the CallManager Express and given an extension number
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 72
Ephone-dn and Ephone
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 73
Ephone-dn
A DN and Extension number
are equivalent Primary extension number
router(config)#
ephone-dn dn-tag [dual-line]
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 75
Ephone
7960
Software configuration of a Button 1 DN Button 4 DN
physical phone
Button 2 DN Button 5 DN
Has a unique tag or sequence
number assigned when the Button 3 DN Button 6 DN
ephone is created MAC 000F.2470.F92A
Can be an IP phone, analog phone
attached to an ATA 7912
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 76
Ephone (Cont.)
router(config)#
ephone phone-tag
router(config-ephone)#
mac-address mac-address
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 77
Ephone (Cont.)
router(config-ephone)#
button button-number {separator} dn-tag [[button-number
{separator} dn-tag]]
router(config-ephone)#
type {7940 | 7960} addon 1 7914 [2 7914]
Defines the device as a 7914 module(s)
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 78
Ephone (Cont.): Basic Example
MAC 000F.2470.F8F8
ephone 1
1001 ephone-dn 7:
one virtual port
Button 1
000F.2470.F8F8
CMERouter(Config)#ephone-dn 7
CMERouter(Config-ephone-dn)#number 1001
CMERouter(config)#ephone 1
CMERouter(config-ephone)#mac-address 000F.2470.F8F8
CMERouter(config-ephone)#button 1:7
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 79
Ephone (Cont.): Example Multiple Ephones
1004
1004 1004
1005
1005 1005
1006
1006 1006
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 80
Ephone (Cont.): Example Multiple Ephones
Configuration
Configuration example
CMERouter(config)#ephone-dn 10 dual-line
CMERouter(config-ephone-dn)#number 1004
CMERouter(config)#ephone-dn 11 dual-line
CMERouter(config-ephone-dn)#number 1005
CMERouter(config)#ephone-dn 12dual-line
CMERouter(config-ephone-dn)#number 1006
CMERouter(config)#ephone-dn 13 dual-line
CMERouter(config-ephone-dn)#number 1007
CMERouter(config)#ephone 1
CMERouter(config-ephone)#mac-address 000F.2470.F8F1
CMERouter(config-ephone)#button 1:10
CMERouter(config)#ephone 2
CMERouter(config-ephone)#mac-address 000F.2470.A302
CMERouter(config-ephone)#button 1:11
CMERouter(config)#ephone 3
CMERouter(config-ephone)#mac-address 000F.2470.66F6
CMERouter(config-ephone)#button 1:12
CMERouter(config)#ephone 4
CMERouter(config-ephone)#mac-address 000F.2470.7B54
CMERouter(config-ephone)#type ata
CMERouter(config-ephone)#button 1:13
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 81
Ephone (Cont.): Multiple Ephone-dns
1008
Button 1
1008 on line 1 1008
1010 on line 1
1010
1011 on line 6 Button 1
1010
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 82
Ephone (Cont.): Multiple Ephone-dns
Configuration Example
Multiple line ephone configuration example
CMERouter(config)#ephone-dn 14 dual-line
CMERouter(config-ephone-dn)#number 1008
CMERouter(config)#ephone-dn 15 dual-line
CMERouter(config-ephone-dn)#number 1009
CMERouter(config)#ephone-dn 16 dual-line
CMERouter(config-ephone-dn)#number 1010
CMERouter(config)#ephone-dn 17 dual-line
CMERouter(config-ephone-dn)#number 1011
CMERouter(config)#ephone 5
CMERouter(config-ephone)#mac-address 000F.2470.FAA1
CMERouter(config-ephone)#button 1:14 2:15
CMERouter(config)#ephone 6
CMERouter(config-ephone)#mac-address 000F.2470.A7E2
CMERouter(config-ephone)#button 1:16 6:17
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 83
Type of Ephone-dns: Overview
Shared ephone-dn
Shared single or 1006 1006
Multiple ephone-dns dual line ephone-dn
Overlay ephone-
dns on an ephone 1007
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 84
Single Line Ephone-dn
One virtual
voice port
CMERouter(Config)#ephone-dn 1
CMERouter(Config-ephone-dn)#number 1001
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 85
Dual Line Ephone-dn
One virtual
voice port
1002
Two channels
1002
CMERouter(Config)#ephone-dn 2 dual-line
CMERouter(Config-ephone-dn)#number 1002
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 86
Primary and Secondary Extension Number
on Ephone-dn
One virtual
voice port
1005 and
One channels 2065559005
CMERouter(Config)#ephone-dn 6
CMERouter(Config-ephone-dn)#number 1005 secondary 2065559005 no-reg primary
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 87
Shared Ephone-dn
1006
1006 on line 1 Button 1
1006
1100 on line 2
Button 2 1100
1007 on line 1
1100 on line 2 1007
Button 1
1007
One ephone-dn applied on two different ephones
Only one phone can use the ephone-dn at a time Button 2 1100
Both phones ring when a call arrives at the ephone-
dn
Only one ephone can pick up the call ensuring
privacy
If a call is placed on hold either ephone can retrieve
the call
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 88
Shared Ephone-dn Configuration Example
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 89
Two Ephone-dns with one extension
number
Multiple ephone-dns Ephone 3
On the same ephone 1003
preference 0
Button 1 no huntstop
1003
Used when more than two
calls to the same extension 1003
are needed preference 1
Button 2 huntstop
1003
On different ephones
Used when two different
ephones need the same Ephone 4
number 1004
preference 0
Not a shared line Button 2 no huntstop
1004
router(config-ephone-dn)#
preference {0-10}
router(config-ephone-dn)#
huntstop [channel]
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 91
Huntstop
Call arrives at first
1020 DN no huntstop Ephone-dn 10 ephone-dn
1020 DN
Preference 3
Ephone-dn 13
Channel 1
X
* Ring no answer timeout
* Same DN on the ephone-dns Channel 2 of 10 seconds set globally
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 92
Huntstop Channel
Call arrives at first
1020 DN no huntstop Ephone-dn 10 ephone-dn
1020 DN
Preference 3
Ephone-dn 13
Channel 1
X
* Ring no answer timeout
Channel 2 of 10 seconds set globally
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 93
Two Ephone-dns/One Number/Same
Ephone
Ephone 3
1003 on line button 1
1003
1003 on line button 2 preference 0
Button 1 no huntstop
1003
1003
preference 1
Button 2 huntstop
1003
If either of the two voice channels are available, the ephone-dn assigned to
line button 1 will be used when an incoming call is setup
When the two voice channels on the ephone-dn are being used on line button
1, an incoming call will roll to the ephone-dn assigned to line button 2
A fifth call will receive busy treatment when both voice channels on both
ephone-dns are being used on line button 1 and 2
The preference of 0 is more preferred than a preference of 1. The default is 0
The no huntstop on the line button 1 ephone-dn allows the call to hunt to
the second ephone-dn when the first ephone-dn is busy
The huntstop on the line button 2 ephone-dn stops the hunting behavior
and applies the busy treatment
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 94
Two Ephone-dns/One Number/Same Ephone
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 95
Two Ephone-dns/One Number/Diff Ephones
1004 on line button 2
1004 preference 0
Ephone 4 Button 2 no huntstop
preference 1
Ephone 5 Button 2 1004
huntstop
1004 on line button 2
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 97
Overlay Ephone-dn
1101
Button 4 Preference 0
no huntstop
1101 on line 4
1101
1101 on line 4 Button 4 Preference 1
huntstop
1101
1101 on line 4 Button 4 Preference 0
1101 on line 4 no huntstop
1101
Two or more ephone-dns applied to the same ephone line
Button 4 Preference 1
button
huntstop
Up to ten ephone-dns per line button on the phone
All ephone-dns in the overlay set must be either single-line or all must be dual-line
The ephone-dns are usually applied on more than one phone
Allows up to ten calls (depending on the number of ephone-dns) to the same phone
number that resides on multiple ephones
Call waiting and call pickup not supported
A call placed on hold can be retrieved by only the phone that placed the call on hold
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 98
Type of Ephone-dns (Cont.)
Overlay Configuration Example
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 99
Number of Ephone-dns max-dn Command
router(config-telephone)#
max-dn max-dn
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 100
Number of Ephone-dns (Cont.)
DN DN
DN DN
DN DN
CMERouter(config-telephony)#max-dn 10
DN DN
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 101
Ephone-dn (Cont.): Basic Configuration
One virtual
voice port
CMERouter(Config)#ephone-dn 7
CMERouter(Config-ephone-dn)#number 1001
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 102
Cisco CME Files
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 103
Cisco CallManager Express Files
TFTP or FLASH
FTP server
GUI files
firmware
Music on Hold
IOS copy tftp flash
or
copy ftp flash
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 105
Cisco CallManager Express Files (Cont.)
Bundled Files
GUI Files
cme-gui-3.1.1.zip
Cisco TAPI file
CiscoIOSTSP.zip
Firmware files
ATA
7902
cme-3.1.1.tar or 7905
7912
cme-3.1.1.zip 7914
extracted yields 7914 Expansion Module
7920
7935
7936
7940
7960
Music on Hold
music-on-hold.au
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 106
Cisco CallManager Express Files (Cont.)
Individual Files
Individual Cisco CME Files
Firmware files
Basic Cisco CME tar
GUI tar
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 107
Cisco CallManager Express Files (Cont.)
GUI Files
GUI Files
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 108
Cisco CallManager Express Files (Cont.)
GUI Files
XMLTemplate
xml.template
GUI files
admin_user.html
admin_user.js
CiscoLogo.gif
Delete.gif
dom.js
cme-gui-3.1.1.tar downarrow.gif
extracted yields ephone_admin.html
logohome.gif
normal_user.html
normal_user.js
Plus.gif
sxiconad.gif
Tab.gif
telephony_service.html
uparrow.gif
xml-test.html
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 109
Cisco CallManager Express Files (Cont.)
TAPI Integration
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 110
Cisco CallManager Express Files (Cont.)
TAPI Integration
CiscoIOSTSP1.2.zip
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 111
Cisco CallManager Express Files (Cont.)
Additional Files
music-on-hold.au
Use the music-on-hold.au audio file to provide
music for external callers on hold when you are not
using a live feed
xml.template
Use the xml.template file to allow or restrict the GUI
functions that are available to an optional customer
administrator
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 112
Initial Phone Setup
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 113
Phones Setup in Cisco CallManager
Express System
Three ways to setup phones:
Manual
Numerous commands from the CLI
Requires knowledge of Cisco CME commands
Phones entered manually
Partially automated
Numerous commands from the CLI
Requires knowledge of Cisco CME commands
Simplifies deployment of many IP phones
Automated
Few commands needed from the CLI
Requires little knowledge of Cisco CME commands
Simplifies deployments
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 114
Automated Setup: Overview
Automated Setup
Simple to configure
Question and answer interface
Good for inexperienced administrators
Created IOS commands in the background
Deployment and configuration are automated
Must be no existing telephony service configuration
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 115
Automated Setup (Cont.)
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 116
Automated Setup (Cont.)
Which Call Progress tone set do you want on IP phones :
When configuration 0 United States
1 France
is committed the 2 Germany
settings show up in 3 Russia
4 Spain
the running-config 5 Italy
6 Netherlands
7 Norway
8 Portugal
9 UK
10 Denmark
11 Switzerland
12 Sweden
13 Austria
14 Canada
[0]: 0
What is the first extension number you want to configure : [0]: 9000
Do you have Direct-Inward-Dial service for all your phones? [yes/no]: y
Enter the full E.164 number for the first phone :2095559000
Do you want to forward calls to a voice message service? [yes/no]: y
Enter extension or pilot number of the voice message service:9999
Call forward No Answer Timeout : [18]: 10
Do you wish to change any of the above information? [yes/no]: n
---- Setup completed config ---
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 117
Automated Setup (Cont.): Results
ip dhcp pool ITS
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 118
Partially Automated Setup: Overview
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 119
Partially Automated Setup (Cont.)
Auto Assign Command
CMERouter(config-telephony-service)#
auto assign start-dn to stop-dn [type model] [cfw number
timeout seconds]
Automatically assigns the ephone-dns configured to
new ephones
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 122
Manual Setup (Cont.): Commands Overview
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 123
Manual Setup (Cont.): tftp-server Command
CMERouter(config)#
tftp-server flash:filename
tftp-server flash:P00303020214.bin
tftp-server flash:cmterm_7920.3.3-01-06.bin
tftp-server flash:P00403020214.bin
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 124
Manual Setup (Cont.): Telephony Service
Commands
CMERouter(config)#
telephony-service
CMERouter(config-telephony-service)#
max-ephone maximum-ephones
CMERouter(config-telephony-service)#
load model firmware-file
7940/60 7940/7960
telephony-service Firmware
load 7960-7940 P00303020214
load 7920 cmterm_7920.3.3-01-06.bin
load 7910 P00403020214
7920
7920
Firmware
7910
Filenames are case-sensitive Firmware 7910
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 126
Manual Setup (Cont.): Source IP and Port
CMERouter(config-telephony-service)#
ip source-address ip-address [port port]
Default
XML
10.90.0.1
telephony-service
ip source-address 10.90.0.1 port 2000
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 127
Manual Setup (Cont.): Create XML Files
CMERouter(config-telephony-service)#
create cnf-files
SEP SEP000F2473AB14.cnf.xml
XML
000F.2473.AB14
10.90.0.1
telephony-service
create cnf-files
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 128
Manual Setup (Cont.): Keepalive
CMERouter(config-telephony-service)#
keepalive seconds
telephony-service
keepalive 10
Keepalive
Keepalive
ISDN PRI
PSTN
DIDs assigned
DN 10XX
2015559000
DN 1099
thru
2015559099
telephony-service
dialplay-pattern 1 20155590.. extension-length 4 extension pattern 10..
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 130
Manual Setup (Cont.): Example
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 131
Setup Troubleshooting: Verify IP
Addressing
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 132
Setup Tips (Cont.): Verify the Correct Files
in Flash
Show flash
CMERouter#show flash
-#- --length-- -----date/time------ path
1 399514 Mar 1 2002 12:56:28 P00305000301.sbn
2 22649180 Mar 1 2002 12:38:00 c3725-ipvoice-mz.123-7.T.bin
3 321939 Mar 1 2002 12:55:58 CP7902010200SCCP031023A.sbin
4 317171 Mar 1 2002 12:56:06 CP7905010200SCCP031023A.sbin
5 317968 Mar 1 2002 12:56:10 CP7912010200SCCP031023A.sbin
6 369950 Mar 1 2002 12:56:22 P00303020214.bin
7 333822 Mar 1 2002 12:56:30 P00403020214.bin
8 47904 Mar 1 2002 12:56:54 S00103020002.bin
9 301298 Mar 1 2002 12:56:56 ata18x-v2-16-ms-030327b.zup
10 496521 Mar 1 2002 12:57:22 music-on-hold.au
11 1908762 Mar 1 2002 12:56:54 P00503010100.bin
12 21 Mar 1 2002 12:56:18 OS7920.txt
13 839984 Mar 1 2002 12:57:18 cmterm_7920.3.3-01-06.bin
14 307067 Mar 1 2002 12:56:02 CP79050101SCCP030530B31.zup
...
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 133
Optional Parameters: Locale Parameters
Swedish
French Portuguese
English
German Russian
Federation
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 134
Optional Parameters: Locale Parameters
CMERouter(config-telephony-service)#
user-locale language-code
CMERouter(config-telephony-service)#
network-locale language-code
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 135
Optional Parameters: Date and Time
CMERouter(config-telephony-service)#
date-format {mm-dd-yy | dd-mm-yy | yy-dd-mm | yy-mm-dd}
CMERouter(config-telephony-service)#
time-format {12 | 24}
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 136
Rebooting Cisco CallManager Express
Phones
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 137
Router Configuration: Two Commands
(Cont.)
CMERouter(config-telephony-service)#
reset {all [time-interval] | cancel | mac-address |
sequence-all}
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 138
Router Configuration: Two Commands
(Cont.)
CMERouter(config-telephony-service)#
restart {all [time-interval] | mac-address}
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 139
Setup Troubleshooting
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 140
Verifying Cisco CallManager Express Phone
Configuration
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 141
Setup Tips (Cont.): Debug tftp events
command
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 142
Verifying Cisco CallManager Express Phone
Configuration (Cont.)
Verify Phone Firmware Installation
debug ephone register
Mar 2 15:16:57.582: New Skinny socket accepted [1] (2 active)
Mar 2 15:16:57.582: sin_family 2, sin_port 49692, in_addr 10.90.0.11
Mar 2 15:16:57.582: skinny_add_socket 1 10.90.0.11 49692
Mar 2 15:16:57.766: %IPPHONE-6-REG_ALARM: 20: Name=SEP000F2470F8F8 Load=3.2(2.14) Last=Phone-Keypad
Mar 2 15:16:57.766: Skinny StationAlarmMessage on socket [1] 10.90.0.11 SEP000F2470F8F8
Mar 2 15:16:57.766: severityInformational p1=2368 [0x940] p2=184551946 [0xB000A0A]
Mar 2 15:16:57.766: 20: Name=SEP000F2470F8F8 Load=3.2(2.14) Last=Phone-Keypad
Mar 2 15:16:57.766: ephone-(1)[1] StationRegisterMessage (1/2/2) from 10.90.0.11
Mar 2 15:16:57.766: ephone-(1)[1] Register StationIdentifier DeviceName SEP000F2470F8F8
Mar 2 15:16:57.766: ephone-(1)[1] StationIdentifier Instance 1 deviceType 7
Mar 2 15:16:57.766: ephone-1[-1]:stationIpAddr 10.90.0.11
Mar 2 15:16:57.766: ephone-1[1]:phone SEP000F2470F8F8 re-associate OK on socket [1]
Mar 2 15:16:57.766: %IPPHONE-6-REGISTER: ephone-1:SEP000F2470F8F8 IP:10.90.0.11 has registered.
Mar 2 15:16:57.766: Phone 0 socket 1
Mar 2 15:16:57.766: Skinny Local IP address = 10.95.0.1 on port 2000
...
Mar 2 15:16:57.766: Skinny Phone IP address = 10.90.0.11 49692
Mar 2 15:16:57.766: ephone-1[1]:Date Format M/D/Y
Mar 2 15:16:57.766: ephone-1[1][SEP000F2470F8F8]:RegisterAck sent to ephone 1: keepalive period 30
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 143
Verifying Cisco CallManager Express Phone
Configuration (Cont.)
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 144
Verifying Cisco CallManager Express Phone
Configuration (Cont.)
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 145
IP Telephony 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 146