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Graduate
- 2014-
Content
1. Introduction
2. A general view of a Quality Management System
3. Amadeus IT Holding SA
4. SWOT Analysis
5. Particularities of QMS Implementation in Amadeus IT
Holding SA
6. Process Mapping
7. Resources Management
8. Measurement and analysis
9. Continuous improvement loop
10. Customer satisfaction evaluation
11. Conclusions
Quality Processes
Resources
Management Roles
System
Process approach
Customer satisfaction
ISO 9001 Continual improvement
Multinational organization
IT solutions to tourism and travel industry
Amadeus Presence in markets worlwide
Design
Build
Control
Deployment
Measurement
Review
Improvement
Quality Coordinators :
responsible for Quality at the
department level
leading improvement initiatives
maintaining the Quality System
coordinating procedure
documentation and updates
conducting internal audits
Preventive actions
Corrective actions
17
Thank you!
Questions
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Diana Cojocea Master Thesis
18
2011