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Presentation
Prepared By
S.M. Ahsan Habib
1310593
Mahmudul Hasan Shuvo
1421494
Md. Sazzad Hossain 1221046
Md. Hossain Kabir 1421117
1
Case Study
on Barbara Norris: Leading
Change in the General Surgery
Unit (GSU)
2
Case Summary
Nurse Norris
Eastern Massachusetts University
Hospital (EMU).
General Surgery Unit (GSU)
New challenge
3
Case Summary(cont.)
Nursing and Health Care Administration
Employee satisfaction
GSU and its culture
4
Condition Of (GSU)
Lowest employee satisfaction
Culture of confrontation
Blaming and favoritism
Staff dissatisfied
Unmotivated
Patient satisfaction scores average
Declining steadily
5
Difficulties
Facing many difficulties
Low motivation
Budget problem
Lead to negative effect
6
Problems
There are three broad problem Barbara has to
solve:
7
Unmotivated
Short-staffed
Stress levels
Relationship
Not offer over-time
Lacks cohesiveness
8
Steps of Motivation
Develop a transparent communication
Clear communication
Role-playing
Open communication and acknowledgement
Conflict management
9
How to Motivate
Periodically assess
Informal interviews
Announcement of monthly best-staff
10
Job enrichment
To improve employee motivation and services, jobs should be
modified to increase the motivators present for the employee.
11
Why enrich job
The purpose of job enrichment is to make the
position more satisfying to the employee.
Employee job satisfaction, reducing turnover,
and improving productivity of employees.
12
Recommendation & Conclusion
13
THANK YOU
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