FPO for Shockley-Zalabak,

9e Update
Cover Pamela S. Shockley-Zalabak

Image
Chapter 8
Participating in
Organizations: Developing
Critical Organizational
Communication
Competencies

2016 Pearson Education, Inc. All rights reserved.

 Learning Objectives (1 of 3)

8.1 Describe how decisions and effectiveness

of problem solving capabilities aid both the
organization as well as the participant
8.2 Identify participation challenges for
problem solving and decision making
8.3 Distinguish between problem solving and
decision making
8.4 Describe problem-solving processes

2016 Pearson Education, Inc. All rights reserved.

 Learning Objectives (2 of 3)

8.5 Report five decision making and problem

solving methods available to individuals,
groups and organizations
8.6 Describe individual and organizational
influences on and barriers to decision making
and problem solving
8.7 Relate problem solving and decision
making to excellence

2016 Pearson Education, Inc. All rights reserved.

 Learning Objectives (3 of 3)

8.8 Express effective communication as

essential to problem solving and decision
making
8.9 Describe organizational communications
technologies
8.10 Describe how technology effects our
fundamental learning ability

2016 Pearson Education, Inc. All rights reserved.

 Introduction: Participating in
Organizations: Developing Critical
Organizational Communication
Competencies
Objective 8.1 Describe how decisions and
effectiveness of problem solving capabilities
aid both the organization as well as the
participant

2016 Pearson Education, Inc. All rights reserved.

 8.1 Introduction: Participating in
Organizations: Developing Critical
Organizational Communication
Competencies

- Problem solving
- Competencies

2016 Pearson Education, Inc. All rights reserved.

 Participation Challenges for Problem
Solving and Decision Making

8.2 Identify participation challenges for

problem solving and decision making

2016 Pearson Education, Inc. All rights reserved.

 8.2 Participation Challenges for
Problem Solving and Decision
Making
Problem-solving and decision-making
Changes in demographics

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 Defining Problem Solving and
Decision Making

Objective 8.3 Distinguish between problem

solving and decision making

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 8.3 Defining Problem Solving and
Decision Making

- Problem solving
- Decision making

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 Influences for Problem Solving and
Decision Making

Objective 8.4 Describe problem-solving

processes

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 8.4 Influences for Problem Solving
and Decision Making (1 of 2)

Culture
- Organizational culture
- Organizing
The Problem/Decision Issue
- Problem
- Decision situations

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 8.4 Influences for Problem Solving
and Decision Making (2 of 2)

Communication Competency
- Competencies
- Problem solving
Technical Competency
- Technical competency
- Dependency

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 Methods for Problem Solving and
Decision Making

Objective 8.5 Report five decision making

and problem solving methods available to
individuals, groups and organizations

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 8.5 Methods for Problem Solving and
Decision Making (1 of 3)

Individual Approaches
- Individuals
- Supervisors
Leader Mandate
- Leader-made decisions
- Groups

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 8.5 Methods for Problem Solving and
Decision Making (2 of 3)

Majority Rule
- Majority rule method
- Majority-rule decisions
Powerful Minority
- Powerful-minority decision
- Powerful-minority method

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 8.5 Methods for Problem Solving and
Decision Making (3 of 3)

Consensus
- Consensus method
- Challenges of the method

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 Barriers to Effective Problem
Solving and Decision Making

Objective 8.6 Describe individual and

organizational influences on and barriers to
decision making and problem solving

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 8.6 Barriers to Effective Problem
Solving and Decision Making (1 of 2)

Organizational Barriers
- Groupthink
- Organizational barriers
Group Task and Procedural Barriers
- Group task barriers
- Procedural barriers

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 8.6 Barriers to Effective Problem
Solving and Decision Making (2 of 2)

Interpersonal Barriers
- Group cohesion
- Interpersonal conflict

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 Problem-Solving Processes

Objective 8.7 Relate problem solving and

decision making to excellence

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 8.7 Problem-Solving Processes (1 of 2)

The Standard Agenda: A Rational Model

- The Standard Agenda
- The Diagnostic phase
- The Solution phase
Brainstorming
- Brainstorming
- Basic rules

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 8.7 Problem-Solving Processes (2 of 2)

Decision Tree Process

- Decision tree process
- Questions deal with
Experientially Based Processes
- Experientially based processes
- Satisficing approach

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 Increasing Problem-Solving and
Decision-Making Effectiveness

Objective 8.8 Express effective

communication as essential to problem
solving and decision making

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 8.8 Increasing Problem-Solving and
Decision-Making Effectiveness (1 of 2)

Interaction Process Skills

- Interaction process skills
- Factors responsible for interaction process
skills
Fact-Finding and Evaluation Skills
- Fact-finding and evaluating skills
- Decisions and solutions

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 8.8 Increasing Problem-Solving and
Decision-Making Effectiveness (2 of 2)

Information Criteria
- Information criteria
- Characteristics for forming decision-making
rules

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 Communications Technology in
Organizations

Objective 8.9 Describe organizational

communications technologies

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 8.9 Communications Technology in
Organizations

- Communication technologies
- Synchronous settings
- Asynchronous settings

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 Increasing Technology Effectiveness

Objective 8.10 Describe how technology

effects our fundamental learning ability

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 8.10 Increasing Technology
Effectiveness

- Technological environments
- Communications technology

Copyright 2016 Pearson Education, Inc. All rights reserved.