The Barista Book

Housekeeping

mobile phones
break times
toilets
emergencies

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 Workshop overview

At this workshop the following will be addressed:

hygiene
coffee styles
coffee types
equipment and machinery
coffee making processes
storage of coffee
cleaning of equipment and machinery

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 Workshop expectations

What do you know about the topic?

What do you need to know?

What outcomes do you expect from this workshop?

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 Topic 1

Coffee- hygiene and preparation

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 I believe humans get a lot done, not because we're
smart, but because we have thumbs so we can make
coffee.

(Flash Rosenberg)

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 Making it happen

Only one thing is certain about coffee.... Wherever it is

grown, sold, brewed, and consumed, there will be lively
controversy, strong opinions, and good conversation.

(Mark Pendergrast)

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 Activity

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 A little history

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 What do your customers want?

In business you get what you want by giving other people

what they want.

(Alice Macdougal)

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 Espresso

Everybody should believe in something. I believe Ill have

another cup of premium gourmet coffee.

(Anonymous)

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 Activity

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 Topic 2

Terminology and equipment

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 Coffee smells like freshly ground heaven.

(Jessi Lane Adams)

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 Flavours

Fruity
Charred
Sour
Taint
Mellow
Acrid
Briney
Harsh
Baked
Grassy

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 Espresso machines

There are many types of espresso machine on the market.

They are generally pump operated or lever operated.

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 Sometimes problems will occur.

You need to identify causes and determine the best

resolutions.

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 To froth milk you need: cold, whole milk; a straight walled,
cold, metal (stainless steel) steam pitcher (jug); an
espresso machine with a powerful steam wand; a
thermometer.

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 Activity

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 Topic 3

Coffee service

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 Service should be fast, efficient and rely on listening
carefully to the customer.

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 Presentation/ Accompaniments

There's nothing sweeter than a cup of bitter coffee.

(Rian Aditia)

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 To go with coffee

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 Activity

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 Topic 4

Machinery maintenance

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 Coffee is serious when it comes to waking up and putting
you in a better mood.

(Anonymous)

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 Activity

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 Summary

Before leaving today please share:

1 thing you learned
1 new practice you will undertake at work
1 activity you enjoyed

Thankyou for your attendance and participation.

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