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or
House of Quality
Quality Function Deployment
(QFD)
A Means of integrating the design process
Voice of the Customer
Priorities of Marketing
Product design knowledge of the Engineer
(Production Planning and Design)
House of Quality
Interrelationships Customer
requirement
priorities
Technical requirements
Voice of Relationship
the matrix
customer
technical
requirements
component
characteristics
process
operations
quality plan
4
Building a House of Quality
Gather customer attributes (in the words of
the customer)
Group attributes logically