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VV 1
Six Sigma
Single most effective problem solving methodology for business
and organizational performance.
Worlds top corporations have used this to increase their profits
Six Sigma proficiency in your resume is a pre-requisite to move into
a position in management.
As the methods and tools of six sigma have spread, it has become
easier to understand and more straight forward to implement.
The mysteries of Six Sigma have been revealed.
Simply stated, it is about applying structured, scientific method to
improve any aspect of business, organization, process or person.
Six sigma is for those who want to improve.
Do you want to improve?
VV 2
Good to Great
Goodness is not a function of larger than life leaders
What makes it great?
Disciplined people , Disciplined thoughts, Disciplined actions over extended
period of time
From the Industrial age to Information age, a paradigm shift has
come from leadership by position to leadership is a choice
In the new paradigm the greatest asset is the people in the organization with
their bodies, minds, hearts and consciousness all engaged and contributing
A trim tab in an aircraft that with the small motion allows bigger rudder to
achieve great effect
The leader acts as Trim tabs and their small actions can effect greater changes
In a knowledge economy, where 70 to 80% of value added to goods and
services comes from the knowledge work, can we imagine the results flowing
from having the entire people in the organization Six Sigma literate?
VV 3
Six Sigma
It is about engaging:
Disciplined data collection and analysis
Best possible ways of meeting customer need
Applying comprehensive, actionable description of methods and tools
Minimizing wasted resources
Maximizing profit
VV 4
Skill Level and Belts
The skill level needed to solve complex problems need varying skills in
Statistics.
The certification in Six Sigma is accordingly classified as below.
VV 5
Six Sigma
PACER
P
A
C
E
R
VV 6
Purpose and Objective
Purpose:
To enable students to apply Six Sigma concepts in any of
the activities that they want to improve
Objectives:
At the end of the course, students will:
Be able to explain and appreciate the Six Sigma approach
Understand the application of key Six Sigma tools
Practice this for any continuous improvement
Use data and take decisions based on data
VV 7
Agenda
VV 8
Code of Conduct
Active participation
Positive attitude
Be on time
Cell phones off
VV 9
Expectations
VV 10
Roles and Responsibilities
- From Faculty
Teach and guide
Facilitate
Help in project and additional support, if any needed
Participants
Active listening
Team work in exercises
Ask relevant questions when in doubt
Do a project using six sigma techniques
Time keeper
Any volunteers?
VV 11
Why Six Sigma?
More challenging customer expectations on
quality
Increasing global competition
Ever growing market needs
Reduced Cycle time coupled with lesser costs
Complexity of problems
Identifying and eliminating problems
Better prediction of outputs (Big Y)
VV 12
What is Six Sigma?
Understanding and reducing variation
Example
Identifying Critical to Quality
Shortly as CTQ
Data driven approach
All with data
Design-in-Quality
Predictive design (Not the Test-in-Quality)
Iterative approach using
A structured and well disciplined methodology
A set of tools and techniques
VV 13
CTQ
The select, few, measurable characteristics that
are key to customer satisfaction
Failure to meet the CTQ will be a defect
Six Sigma measures and improves our ability to
deliver CTQs with minimum variation
Examples:
On-time delivery
Complete in all respects
Accuracy and reliability
Time to repair
Timeliness of doing things
Correctness
VV 14
Design in Quality
FROM TO
Modeling/Simulation with
Build & Test Design/Process Capability Flow up
VV 15
Six Sigma some definitions
Sigma it is the distribution about the mean - Average squared
deviation of each data point from the mean.
The Standard Deviation ( ) is the square root of variance a
common measure for variation
Sigma value - indicates how often defects are likely to occur and a
high value indicates high rate of success
Sigma level - the number of standard deviations between the center
of the process and the closest specification limit
Six Sigma a proven method and a set of tools, control techniques,
reporting methods and management techniques that combine to form
break through improvements
VV 16
Six Sigma - some definitions
Six Sigma performance
Statistical term for a process that produces less than 3.4 defect per million
opportunities
Six Sigma improvement
The key outcome of a business or work processes are improved dramatically
often by 70 % or more
Six Sigma deployment
The prescriptive rollout of six sigma methodology across the organization
with assigned practices, roles and procedures as per accepted standards
Six Sigma organization
Uses six sigma methods and tools to improve performance, customer delight
Lower costs, grow revenue, lower cycle time, reduce complexity
Increase capacity and capability
Minimize defects and errors
VV 17
What is Six Sigma?
3.
VV 18
Six Sigma Significance
DPMO % Defects
1 691462 69
2 308537 31
3 66807 6.7
4 6210 0.62
5 233 0.023
6 3.4 0.00034
7 0.019 0.0000019
Six Sigma is 3.4 Defects in Million Opportunities
VV 19
Basic Statistics
VV 20
Basic Statistics
Statistics is the science of collecting, analyzing, interpreting and presenting data.
Central tendency refers to the middle point of a distribution
Central tendency helps to state one value that would best capture and communicate the
distribution
MEAN (M)
The mean is a simple arithmetic average
How to compute Mean:
Add all the data points and divide by the total number N
M= X1+X2+.Xn / N
M=X/N Where indicates the summation of X1.Xn
MEDIAN (Md)
The median is the point that divides the distribution into two equal parts such that an exactly equal
number of scores fall above and below the point (50 th percentile)
How to compute Median:
Median = the( (n+1)/2) th item in the a data array (Midpoint value in a data set arranged from the lowest to highest)
the data set contains an odd number of values, the median is the middle value
If the data set contains an even number of values, the median is the average value of the two
middle values - where n= Number of items in the data array
MODE (Mo)
The mode is the most frequently occurring value VV 21
Basic Statistics
Population is the total set of units about which one would like to get information.
Sample is a subset of the population, usually much smaller and drawn randomly
from the population.
Inference is the process of looking at characteristics of the sample data values like
mean or variation, to make conclusions about the likely values of the
corresponding characteristics in the population.
N
X i
Population mean i 1 ( N is population size)
N
n
X i
Sample mean X i 1 (n is sample size)
n
VV 22
Basic Statistics
The measures of variability:
The Range
Variance (already explained earlier)
Standard Deviation
Range is the difference between the highest and lowest observed values
Range (R) = Value of highest observation - Value of lowest observation
Range is easy to understand and to find
Its usefulness as measure of dispersion is limited because it considers only the
highest and lowest values and ignores the variation among of other
observations
The range is more sensitive to outliers than the variance.
VV 23
Basic Statistics
The Variance ( ) as already explained is the Average Squared
Deviation of each data point from the Mean.
The Standard Deviation ( ) is the Square Root of the Variance.
The most common and useful measure of variation is the
standard deviation.
The Variance for a sum or difference of two variables is found by
adding both variances
X X
n
2
i
Var ( X ) i 1
n 1
VV 24
Basic Statistics
Normal Curve
Mean
Definition:
A probability distribution where the most frequently occurring value is in the middle and
other probabilities tail off symmetrically in both directions.
Bell shaped and characterized by mean (measure of central tendency) and standard
deviation (measure of dispersion or variability)
Area under the curve is 1 which is the probability of all outcomes
Characteristics:
Curve theoretically does not reach zero.
Curve can be divided in half with equal pieces falling either side of the most frequently occurring value.
A normal curve indicates random or chance variation.
The peak of the curve represents the center of the process.
The area under the curve represents virtually 100% of the process is capable of producing
VV 25
Arriving at Six Sigma
Identify the CTQs Define Defect Look for Defects
Critical to Quality
Opportunities in Products or
Characteristics or Any step in the Services
the Customer process where a Count Defects
Requirements for a Defect could occur failures to meet CTQ
Product or Service in a CTQ in all process steps
Defects per
Sigma
Million of
Level
Opportunity Convert DPMO to Arrive at DPMO
PPM
Sigma
Defects Per Million
Use the SIGMA
Opportunities
2 308,537 TABLE
3 66,807
4 6,210 Measuring & Eliminating
5 233 Defects is the Core of Six Sigma
6 3.4
VV 26
Is it
BREAK
TIME
YET!!
VV 27
Six Sigma Methodologies
DMAIC Approach
VV 28
Six Sigma Methodologies - DMAIC
DMAIC - Emphasis on new product or process development for
delivering robust products
Define: Identify the areas for improvement and interpret the customer needs
into Critical to Quality (CTQs) parameters
Measure: Collect data and measure the current Product / Process
capability/performance
Analyze: Identify the areas that affect the quality or contribute to the
problem and analyze the root cause of the problem
Improve: Evaluate and implement a consistent solution for continuous
improvement
Control: Sustain the improvements by continuously monitoring through a
control plan
VV 29
Six Sigma Methodologies - DFSS
DMADV (DFSS) - Emphasis on new product development
and delivering robust products
VV 30
DFSS
DFSS
Customer driven design Drives quality measurement
of processes with 6 and predictability
capability. improvement early in design
phases.
Predicting design quality
up front. Utilizes process capabilities
to make final design decisions.
Top down requirements
flow down (CTQ flow Monitors process variances
down). to verify 6 customer
requirements are met.
Cross functional
integrated design
involvement.
VV 31
The Basic Model/Transfer Function
Magic Equation
Transfer Function
Inputs
LSL
(X) USL
x1
x2 Y=f(x1,x2...)
Big Y
xn
Y = f(X)
Improving the output (Y) is of interest
Y Could be: Identify all xs and identify the critical ones
Customer Satisfaction Understand how Y is related to xs
Productivity improvement Y is a dependent variable and x is the independent
Defect Reduction
Variable. Thus Y is the effect and x is the cause
Any activity that needs Improvement
VV 32
DMAIC Tools
Define Measure Analyze Improve Control
Project Data Data Analysis To-be- Control
Charter Collection using Statistical Process Map Plan
(Goals, Roles) tools Score tools Modified Control
Voice of Card Graphical FMEA Mechanism
Customer Current (as- Analysis using Mistake
(VOC), QFD is) Process Dot plots, Proofing
Thought Map Box plots, Voice of
Process Map Voice of the Scatter plots, Process
SIPOC Process SPC and
(VOP) Control Charts,
Measurement Histograms,
System Cause & Effect
Evaluation Analysis,
FMEA, Pareto
Charts etc
DOE
Models,
Simulators
VV 33
Define Phase Project Charter
Defining what needs to be improved
Define the Problem statement through a project charter
Charter, Goals, Roles:
Problem Statement (Gap, Opportunity)
what, when, where, how big, impact, benefits
Goal Statement
what is to be accomplished
Team members and Responsibilities
who will be involved , team members, support people, coach, sponsor
Assumptions and Constraints
Limitations (time, support)
Preliminary Project Plan
DMAIC start and completion time
VV 34
Define Phase VOC
VOC
A strategy and system for continuously tracking and
updating customer requirements
Customer needs and data gathering technologies
Customer surveys and interviews
Customer behavior
Customer scorecards
Quality Function Deployment (QFD)
Market research/changes
Competitor assessment etc
VV 35
Define Phase VOC
What do people actually want?
Not what technology can we add to it?
Complexity leads to unreliability and makes use non-intuitive.
Customer attributes: what they want
Grouped into similar concerns
Preserve customers words and phrases
Includes concerns of retailers, regulators
Weight relative importance of concerns
Each gets a %, total sums to 100%
Separate input from each market segment
Will it create competitive advantage?
VV 36
Define Phase QFD
Quality Function Deployment
It is used to link the VOC directly to link the internal processes
QFD Matrices are graphical displays of the results of planning process
This is a system that methodically move customer requirements to
specifications for the process and ultimately into critical to quality (CTQ)
characteristics of the product and process
Also helps in prioritizing and decision making process
QFD is developed through a series of Matrices
In its simplest form, it involves a matrix that presents customer requirements
as rows and product or service features as columns
The cell where the row and column intersect, shows the correlation between
individual customer requirement and product requirement
When this is enhanced, by correlation of the columns with one another, the
result is called the House of Quality
VV 37
Define Phase QFD
3. Product
2. Importance characteristics
Like yield,
Hows
More is better
MTBF
Importance rating
size,
Less is better
Customer Req A specific amount
whats (rows)
Like low cost,
Expandability,
Small size etc Relationships
Strong 9
Medium 3
Weak 1
Target values
.
QFD is used for translating the needs and wishes of the customer into design requirements for products and services.
Quality : Meeting Customer Expectations
Function : The means to achieve the Quality
Deployment : The implementation of the means
VV 39
Define Phase TMAP
Thought Map (TMAP) is to capture, organize and develop the
teams thoughts that leads to the goal.
Elements in a TMAP
Questions asked - What we know and dont know
Tools used
Data collected
Knowledge obtained
Decisions made
Barriers encountered
VV 40
Define Phase TMAP
Benefits of TMAP
It provides an overview of the steps required to complete a six sigma project
It provides an efficient method of communicating the progress of the project
It helps to remember what assumptions were made, what was done, and the results that led to
where are we today in the project
It documents questions and answers for review by others later on
It documents the current level of thinking on a problem
It promotes critical thoughts while working on the project
VV 41
Define Phase TMAP
Some guidelines to consider when creating TMAP
Use Post-It notes
Involve all team members brain storm
Identify actions and people responsible for it
The following is to be avoided when doing a TMAP:
Critiquing thoughts behind project
Using a cookbook method of solving a problem
Blindly applying predetermined solutions
Acting on hunches not verified (but include them)
Knowing the answer before breaking down problem
Skipping steps or analysis
Jumping to conclusions
Questions could be:
What we know and we dont know, who are the customers and how will they benefits
what are the causes of the problems etc
VV 42
Define Phase TMAP
Tabular Format
VV 43
Define Phase TMAP
1st Level Thoughts
Available
Holiday
Travel
Destination
Options
Vacation Planning a
from family Stay &
work vacation accommodation
VV 44
Define Phase - TPM
2nd level
2nd Level Thoughts
Thoughts
1st level 2nd level
1st level Thoughts Thoughts
Thoughts
2nd Level Problem 3rd level
Thoughts Statement Thoughts
1st level 1st level
Thoughts Thoughts 4th Level
Thoughts
2nd Level
Thoughts 2nd level
Thoughts
t 3rd Level 4th level 3rd level
Thoughts Thoughts Thoughts
VV 45
Define Phase - SIPOC
SIPOC
Acronym for Supplier, Input, Process, Output and Customer.
SIPOC helps to identify competing customer requirements, identify gaps in
requirements and the associated process outputs or inputs responsible.
Helps in building the first controlled and organized view of work and helps to
provide the link between outputs and customer requirements
SIPOC is built from inside out, starting from the center, with the process
Identify the process and define its scope and boundary
Identify the outputs (what will be produced by the process)
Define the customers (name, title, organizational entity)
This also defines customer requirement
Define the inputs to the process (HR, materials, information)
Identify the sources of inputs
VV 46
Define Phase - SIPOC
SIPOC
Term Definition Actions
Process A Single Box description of the series Identify the Process - What is the definition
of activities that transform inputs into of the process?
outputs
Process The starting and ending points of the Identify the boundaries - Where should a
Boundaries process identified in the single box start and a stop boundary be placed?
Outputs The products or services delivered by the Identify the process outputs - What outputs
process that should satisfy the customer should be included?
expectations and meet or exceed the
customer requirements
Customers The people who receive the outputs and/or Identify the process customers - How to
those who put requirements on the outputs identify who are the customers?
Customer The quantifiable expectations that the Identify customer expectations of outputs -
Requirements customer has for the process outputs What are the customer requirements?
Process The quantifiable expectations that the Identify the inputs - What is the definition
Requirements process has for the suppliers inputs of an input
Suppliers Those who provide the necessary inputs to Identify the suppliers of inputs - What is the
the process definition of a supplier?
Process output The metrics used to determine how well Identify the processs expectations of the
measurements customer requirements are being met inputs - What are input requirements and
VV who specifies that? 47
SIPOC
Supplier Input Process Output Customer
Start 2
6 5 3 4
End 2
VV 48
Importance of Measure
When you can measure what you are speaking about,
and express it in numbers, you know something about
it; but when you cannot express it in numbers, your
knowledge is of meager and unsatisfactory kind. It may
be the beginning of the knowledge, but you have
scarcely in your thoughts, advanced to the state of
science.
Lord Kelvin
1891
The tools used for plotting and analysis are different for different types of data
VV 51
Measure Phase
Types of Variable Data
VARIABLES
QUANTITATIVE QUALITATIVE
VV 52
Measure Phase VOP
Voice of the Process (VOP) is the use of control charts and
subgrouping techniques to judge how a process is performing.
Voice of the Process Control Charts
Control charts allow our processes to speak to us by showing
variability in data and a graphical representation of that variability
and how distributions are formed
Statistical process control (SPC) - based on numerical (variable)
measurements that become a picture of the process over time
All processes are subject to variability
Natural causes : Random variations
Assignable causes: correctable (Lack of infrastructure, Skill level)
When is a process said to be under control ?
When the variability in the quality characteristics is due to natural causes only
VV 53
Value Added
WORK Unavoidable, non-
PROCESSES
value added activities
are sometimes
described as required,
NORMAL ABNORMAL
non-value added. We
must challenge
ourselves to find
VALUE NON-VALUE creative alternatives to
ADDED ADDED these activities.
Value Added:
UNAVOIDABLE UNNECESSARY
Important to the
customer
Transforms information
or material
FLOW REDUCE ELIMINATE DONE RIGHT THE
FIRST TIME
VV 54
Measure Phase Process Map
Process Map
It is like a flow chart by adding more process information
It is a graphical representation of activities and events
Visually shows the complexity of the process
Goal is to capture all steps, identify their basic function and
connect it in a way that represents the process
Identifies the key process input variables (xs) that go into the
process step and the resultant key output of that step (small ys)
Inputs can be classified as essential input, noise, controllable or
standard operating procedure (SOP)
Steps are the tasks that that transform the input (xs) into outputs
(ys)
VV 55
Measure Phase
Process Map (As-is in Measure phase)
Ys Step 1 output Ys Step 2 output
xs input A xs input C xs
input B input D
input E
Identify the process boundaries - start and stop
Document all steps in the process
List all inputs (xs in each step as x for critical, C for controllable, N for noise, SOP for Std operating
Procedure)
List all outputs of each step
VV 56
Process Map Dos and Donts
DO map the process as it DONT map the process as you think it
actually happens happens or as you think it ought to
happen
DO think about the process
across the entire organisation DONT restrict your process map to
the activities in your own department
DO talk to the other people
who are involved in the DONT work in a vacuum
process DONT attempt to process map before
DO define the beginning and you identify a beginning and an end
end of the process before you
start DONT get bogged down with too
DO the process map at a high much detail
level DONT struggle on your own
DO ask questions
VV 57
Process Map Results
Re-check the process by looking at the following:
Start, end points and customers should be clear
Inputs and outputs should be identified
Indicate title of person / area responsible for each
task
A person not familiar with the process should be
able to easily understand the flow without any
explanation
The level of detail should be adequate to describe
inefficiencies VV 58
Measure Phase Why Measure
To make a decision:
Meet standards & specifications rejecting bad parts and accepting good parts
Criteria for acceptance of new measuring equipment
Evaluate variation
Compare measurement error to specifications
VV 59
Measurement System Variation
What we see What it actually is
Measurement
inaccuracy
Measurement
Observed Variation
variation
Actual
Process
Variation
Actual Process
Variation
VV 60
Measure Phase - MSE
Measurement System Evaluation
A method which shows us where variation exists in the
measurement system
Total Variation = Process Variation + Measurement variation
Variability of the measurement system has to be a lot less than
process or output variation
To understand the process, we must reduce the measurement
variation
Sources of measurement variation could be:
Operator, Machine, Set up and Measurement noise
MSE should be RAVE (Relevant, Accurate, Valid and Easy to
measure)
VV 61
The Necessity of Training Farm Hands for First
Reduced spread
X Off target
X XX
X X Right mean; XX
XX
X
X
XX Wrong mean;
X X large standard XXX
XX Small standard
X X deviation deviation
X
Accuracy is a measure of how close the average result matches the truth
Precision is a measure of how repeatable the results are for multiple measurements
Bias is the difference between the average of the measurements and the truth
VV 64
Analyze Phase
Most difficult and unpredictable part in DMAIC
Data Analysis
Statistical tools
Process Analysis
Understanding of problem areas
Areas that contribute to the problem
Root Cause Analysis
Cause and Effect analysis
Fish-bone Diagram
VV 65
Analyze Phase
Graphically
Analytically
VV 66
Analyze Phase
VV 67
Graphical Analysis
Some ways to analyze data graphically
Dot plots
Scatter plots
Box plots
Histograms
VV 68
Analytical Analysis
VV 69
Analyze Phase - Graphical Analysis
Dot Plots:
To display variation in a process.
20 25 30
75th percentile
25th percentile
Minimum observation
VV 71
Analyze Phase
Scatter Plot: Shows the relationship between one variable and another
Visually indicate strength of correlation
Communicate positive/negative sense of correlation
To Plot:
Collect more paired samples
VV 72
Analyze Phase
Run chart
To plot
Manually...
Determine what you want to measure
Determine period of time to measure and in what time
increments
Create a graph (vertical axis= occurrences, horizontal axis= time
Collect data and plot
VV 73
Analyze Phase
Pareto Charts
Purpose: To compare how frequently different causes occur or
how much each cause costs your organization
VV 74
Analyze Phase
Histogram: Depicts distribution and shape of data, gaps and outliers
Characteristics of a Bar Chart and counts the number of data points in specified
intervals
To Plot:
Count the number of data points
Determine the range (R) for entire set
Divide range value into classes (K)
Determine class width (H) (H=R/K)
Determine class boundary, end point: (1st point = lowest data value + H)
Construct frequency table based on values computed in previous step
Construct a histogram based on frequency table
VV 75
Process Capability
Cp = USL-LSL
spread (USL - LSL) to the potential process spread
(6 times the within-subgroup standard deviation). 6
Cp does not consider the location of the process mean in relation to the specification
interval. It is a measure of the capability the process could achieve if centered between
the specification limits.
VV 78
SPC - Control Charts
Type of
Data
VV 79
SPC - Control Charts
Range Chart
X Bar Chart
UCL
UCL
X
R
LCL
LCL
X = Mean
R = Average Range
Monitor Changes Over Time
VV 80
SPC
Control Chart - The type varies based on the type of data (Variable and attribute data)
If a point lies outside the control limits, this deviation could be due to special causes
UCL and LCL are the control limits (+ or 3 sigma Values) which is 3 process standard
deviations above or below the average
Common causes - variation that are inherent in a process over time. They affect every
outcome of the process and everyone working in the process
Special causes - process variation that is not inherent in the process. Defined by Shewhart as
a fleeting event, not systemically related.
VV 81
Analyze Phase
FMEA:
It is invaluable in applications where processes or products have safety
or security issues and also equally applicable to any process (Process
FMEA) or product (Design FMEA) where failures have an impact on
customer satisfaction or business.
Key to reduce or eliminate the risk of failures
A structural way of identifying the potential ways or modes a product or process
can fail, the effect of the failure and what causes the failures
By this approach we can identify the impact of problem (Severity), the occurrence
(Probability) and how easy to detect (Detection)
This helps in reducing the risk by taking appropriate actions (corrective and
preventive)
With this we can prioritize the actions to eliminate the risk
VV 82
Analyze Phase
FMEA:
Severity (of Effect) - importance/impact of effect on
customer requirements (1=Not Severe, 10=Very Severe)
VV 85
FAILURE MODE EFFECT ANALYSIS (FMEA)
Problem Statement
Low Productivity
VV 87
Root Cause Analysis
5 Whys Level of problem. Related countermeasure.
VV 90
Analyze Phase - DOE
The type of experimental approach depends upon the current level of
knowledge of the process
DOE terminology:
Response Variable = Dependent Variable = Y
Factors = Independent Variables or Process Variables = xs
Levels = The settings of xs (usually low and high)
Main Effects = The change in Y caused by setting an x
Interaction Effects = The combined effect of two or more inputs
Treatment = A run of the experiment at particular level settings
VV 91
Analyze Phase - DOE
Experiments can be grouped into the following
general categories:
Trial and Error
One-Factor-at-a-Time
Full Factorial
Fractional Factorial
Others
Steps in DOE:
Identify the factors to be evaluated
Define the levels of the factors to be tested
Create an array of experimental combinations
Conduct an experiment under the prescribed conditions
Evaluate the results and conclusions
VV 92
Improve Phase
Develop new methods and ideas on how to solve the problem
Use those techniques to develop workable solutions
Criteria for selection of solutions
Ease of implementation
Cost to implement
Probability of achieving the goal
Long term benefits
Buy-in from senior management
Modify the Process
To-be-process
Implement Solutions
Planning
Piloting
Problem Prevention (Mistake proofing techniques)
xs input A xs input C xs
input B input D
input E
Identify the process boundaries - start and stop
Document all steps in the process
List all inputs (xs in each step as CR for critical, C for controllable, N for noise, SOP for Std
operating Procedure)
List all outputs of each step
VV 94
FAILURE MODE EFFECT ANALYSIS (FMEA)
VV 97
Control Phase
The critical input xs and the output CTQs are the movers and shakers of the
process that align to the needs of customer
In the control phase, we monitor the CTQs and control the inputs, the critical xs
and when done properly this helps in sustaining the gains
The control methods may include:
checklists
mistake-proofing methods
statistical process control
any appropriate procedure like automated data collection and process execution technologies
sampling required
sampling frequency
proper feedback
For this:
Make a control Plan
Continuously monitor
Make appropriate modifications/corrections
Sustain the gains
VV 98
Control Phase
Control Plan:
A Control Plan is a tool to help manage the activity necessary for
control of the critical inputs enabling a process to continually meet
its product or service goals.
Control Plans document what to monitor, how, when, and by whom,
providing a simple and complete source of knowledge that is robust
to organization and personnel changes
VV 99
Control Phase
Control Plan Requires:
Knowing how to assure control
Understanding what questions Control Plans can help you answer
Assigning accountability
Keeping measures and standards visible
Observing out-of-control conditions
Implementing actions to bring the process back into control
Defining an action plan to sustain the goal
Knowing how to document the Control Plan
VV 100
Sample Control Plan
VV 101
Project Discussion
Determine the Big Y the area that needs improvement
Define the relevant Processes
Estimate the current performance
Find out the impact of the problem
Define a Project Charter
Use the basic tool set both soft tools (like TPM, Process Map,
FMEA, QFD, RCA) and Statistical tools
Modify the process (to-be-process)
Implement the new process
Estimate the Gain (Measure the output)
Have a control plan to sustain the gains.
VV 102
Project Discussion
Project ID
Project Title
Project Description
Project Team
Potential Areas Involved
Benefits
Define Response Variables
Measurements on Response Variables
Vital Few Identified
Define Phase Duration
Measure Phase Duration
Analysis Phase Duration
Improve Phase Duration
Control Phase Duration
Congratulate Your Team
VV 103
References
1. The Six Sigma Way
By: Peter S. Pande, Robert P. Neuman, Roland R. Cavanagh
Tata McGraw Hill, 2006
2. Six Sigma for Dummies
By: Craig Gygi, Neil DeCarlo, Bruce Williams
Wiley Publishing, Inc, 2006
3. The Six Sigma Handbook, Thomas Pyzdek and Paul
Keller, McGraw Hill, 3rd Edition, 2010
4. Statistical methods for Quality Improvement, Hitoshi
Kume, Productivity Press (India) Pvt Ltd, First Indian
Edition, 2006
VV 104
Six Sigma Course
A
Big
Thank You
VV 105