Exercise For Week 5 v5

Digitization
Developing Software Using Design Thinking

How to use this template
This template is meant to help you structure the results of your collaborative work. You are asked to
add intermediate steps as well as your end results every week. This helps the moderators to
understand what you did and this makes it easier to give detailed feedback.
Please feel free to adjust or add additional slides, wherever it is needed.
We wish you a lot of fun during the collaborative exercise.
2017 SAP SE or an SAP affiliate company. All rights reserved. Collaborative Exercise Template for Developing Software Using Design Thinking
Week 1
Group Picture
Group Discussion Summary
What was the result of your group discussion?
We recognized that Empathy is the key to it all because it brings out the latent requirements which
make or break a product. Ideation and Prototyping are different things. This entire process is a on-
going one which iteratively brings about improvements in products. Design thinking is not just for
software and can be applied to almost any scenario.
We realized that design thinking is about imbibing the values and not a set template to accomplish
things. The more we do, better it is ingrained .
Managers will have a tough time quantifying this. Hence they need to experience this first hand.Audio
Visual aids will help them get a good head start.
We need to look more into ethnography as most of us arent aware of this field and what it entails.
Week 2
Tell us about your own vending machine experience
1. It housed a particular flavor of chocolates.

2. Drinks from a vending machine were significantly cooler than the one's offered in the pantry.
3. Some of the expats wanted a 'bill' so that they could file an expense claim against it.
4. They wanted the machine to accept meal cards which are offered in our office worldwide
5. Inaccessible for people on wheelchair
6. Unable to distinguish between old and new coins
7. Coins not returned the coins after transaction canceled
8. Doesnt accept high valued currency note (50Rs, 100Rs)
Tell us about your interviews
1. Snack Items gets stuck

2. Coins get stuck
3. Expected snacks are not available
4. Limited snacks quantity available
5. Different Currency coins not accepted
6. Shake machine or Purchase same item hoping both items will fall
7. Issue with machine while accepting notes/bills
Summarize the findings from your observation, the interviews and
the videos.
Relatively Straight forward
Grab a quick bite
Where did my money go? How to get it back?
Need that chips/ drink/ chocolates
Currency coins gets stuck sometimes in machine.
Expected snack not available.
Expected snack not available.
Urge for eating something.
Notes not accepted sometimes.
U.S Dollar currency not accepted
I say... I think
I do... Marc is a IT professional I feel...

who wants to have a quick
snack between meetings
Render carefully.
Shake the machine Happy
Purchase same item hoping both packets fall together Frustrated
Pay twice Surprised
Try pressing the Return button I feel robbed
Waste of time
Week 3
Individual POVs
Please add the team members individual POVs in the format: [USER] needs to [USERS NEED] because/surprisingly [INSIGHT]
Mayur Bulbule POV

[USER] Prakash in his early 30s is a diet conscious person. He rarely visits the vending machine [NEED] whenever he feels hungry and wants to
eat something healthy. [INSIGHT] But unfortunately he finds all items in the machine are unhealthy or have any information on the ingredient or
calorie intake and expiry dates.
[USER] Santosh is a college student aged 20 frequently visits the vending machine at his campus. [NEED] He loves to eat Lays chips on the way
home. [INSIGHT] But most of time the vending machine is not refilled and couldnt find his favourite Lays chips, ultimately makes him angry.
[USER] Lucas is a travel consultant. He has frequent business trips abroad. [NEED] He always goes to the vending machine for snacks during his
interconnecting flights. [INSIGHT] He always finds difficulty as he only has Indian currency and destination country currency. At this point of time he
thinks it would have been great if vending machines have cashless transactions.
Disha Shah POV [USER] Gaurav is a 35 year old IT Professional. He visits vending machine which is kept in his canteen [NEED] when he goes
for tea in the evening . [INSIGHT] He likes to have biscuits during his tea but the stock is always over in the machine till the time he comes which
leads him hungry and he suffers headache.
Tabish Khan POV [USER] Devendra an energetic and health conscious person. [NEED] drinks water every hour and other drinks after 3 hours.
[Insight]taking fluids every hour keeps body hydrated and make you feel energetic.
Individual POVs
Please add the team members individual POVs in the format: [USER] needs to [USERS NEED] because/surprisingly [INSIGHT]
Rahul Chatta POV

[USER] Nadeem in his early 30s is a physically challenged person. He rarely visits the vending machine [NEED] Ability to use the vending machine
[INSIGHT] There are a lot of places where businesses tap physically challenged workforce in their organization. Surprisingly, this aspect seems to
have gone unnoticed in most of the organizations. Vendors can consider this as a untapped market potential.
[USER] Shiva in his early teens has never used a vending machine. He rarely visits the vending machine [NEED] Ability to use the vending
machine without requiring a guiding hand quickly [INSIGHT] Most of the first time users struggle with currency not accepted , item not dispensed,
not knowing what to click in what order and they are helpless. One of the users I spoke to mentioned what if, the vending machine would guide
folks to resolve issues, just like a printer does, by showing them a replica of what needs to be clicked, instead of just static text signs on the
machine.
Rest of my cases are common to what Mayur has pointed, so not mentioning them.
Final POV
[USER] Vishnu in his early 30's is a business consultant. He frequently visits vending machine [NEED]
whenever he feels hungry and wants to eat something. [INSIGHT] Vishnu would be super excited if the
vending machine pays off in 10 seconds or less, even more if it works without cash.
How did you decide on this final version?

Since we communicated on WhatsApp, we put our initials to indicate who the inputs came from instead
of colour coding.
We put in our insights at the same time together. Then we read through the list and identified a few
common patterns and made them a logically grouped unit of their own . We spoke about the kind of
person we had spoken to and built a persona around them.
Week 4
Brainstorming
Selected Ideas
Safest Bet:
Have a advisory about cash/currency exchange and let individuals deal with it
Most Radical:
Build a net banking interface into the vending machine. Along with cards, direct payments can be made too.
Most Meaningful:
Provide a note exchanging machine along with every vending machine.
Week 5
Individual Prototypes
Prototype Mayur
The user requests cashless transactions and better overall performance of the vending machine. I have introduced the concept of Smart
Cards.
Smart Card Advantages:

1. Cashless transaction.
2. Similar to the metro transit cards.
3. Can be made easily available at every store outlet with easy top-up recharge options.
4. No risk of loss of card or fraudulent transactions as the amount in the card is very less.
5. Can use any currency (INR, EUR, USD) for online top-up/ recharge.
The Vending Machine will have a touch screen interface for product selection to make it more hassle free and better user experience and
better machine response. The UI flow consists of 4 steps which is attached in next slide.
User Journey Steps:

1. User has options to choose between snacks and drinks.
2. We have product catalog where user can simply select one or many items
and click on OK button. User can double tap for multiple quantities. User
can also go to drinks catalog if required by clicking on the Snacks button
on top and change it to Drinks.
3. This is the final order screen. User can review his order and click on buttons
provided at the bottom of screen. CASH to pay using cash. SMART
CARD to pay cashless.
Note: Smart Card need to be generic and accepted by all vendors who build the
machines.
Prototype Rahul
The user requests cashless transactions and better overall performance of the vending machine. I have introduced the concept of direct pay.
Advantages:
2. Hooks upto the bank interface. Most of the business logic is not exposed on vending machine. No Ned to worry about which
currency, how to pay, exchange rate, pre defined currency limit etc.
better machine response. The UI flow is as follows.
Prototype Disha
The user requests cashless transactions and better overall performance of the vending machine. I have introduced the concept integrating it
with mobile wallet .
Advantages:
2. User enters mobile number and the mobile wallet linked to it will be displayed .
3. Amount as per the currency will automatically deduct from the wallet .
4. No need to worry about which currency you are dealing with as it will directly come up with the wallet .
better machine response. The UI flow is as follows.
Final Prototype
The user requests cashless transactions and better overall performance of the vending machine. We have introduced the
concept of Smart Cards.
Smart Card Advantages:

2. Similar to the metro transit cards.
3. Can be made easily available at every store outlet with easy top-up recharge options.
4. No risk of loss of card or fraudulent transactions as the amount in the card is very less.
5. Can use any currency (INR, EUR, USD) for online top-up/ recharge.
6. No Internet connectivity required for vending machines.
The Vending Machine will have a touch screen interface for product selection to make it more hassle free and provide better
user experience and better machine response. The UI flow consists of 3 easy steps which is explained in next slide.
Final Prototype
User Journey Steps:

1. User has options to choose between snacks and drinks.
2. We have product catalog where user can simply select one or many items
and click on OK button. User can double tap for multiple quantities. User
can also go to drinks catalog if required by clicking on the Snacks button
on top and change it to Drinks.
3. This is the final order screen. User can review his order and click on buttons
provided at the bottom of screen. CASH to pay using cash. SMART
CARD to pay cashless.
Note: Smart Card need to be generic and accepted by all vendors who build the
machines.
Testing
Key things you learned Improvements

1. Cashless Transaction: 1. Better UX:
by the machine. There is always a room for improvement for giving better user
experience. Example: voice assisted systems could be
2. No Internet Connectivity required: incorporated.
Vending Machines dont require internet connectivity if we use
Smart Card, as user has already paid the amount prepaid, the 2. Internet of Things (IOT):
machine just subtracts the amount in your smart card. Using IOT to know shortage of snacks, so that it can be refilled
early. Also using IOT we will know which product is on high
3. Enhanced user experience: demand compared to others so that item quantities could be
UUse of Smart Cards for cashless transactions will reduce the altered accordingly. IOT would also help brands have key
overall time taken se of touchscreens will be always better than insights into their product sales, provide targeted sales across
using manual buttons. In manual buttons user is confused if the targeted areas.
system accepted his inputs or not.
3. Product Reviews:
4. No currency exchange issue: We no longer have to rely upon apps and vendors to provide
Since smart cards will have online top-up options, recharge can product specific reviews, which can be achieved from the end
be done using any currency. users directly.
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Exercise For Week 5 v5

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Exercise For Week 5 v5

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Digitization

Developing Software Using Design Thinking

1. It housed a particular flavor of chocolates.

1. Snack Items gets stuck

I do... Marc is a IT professional I feel...

Mayur Bulbule POV

Rahul Chatta POV

How did you decide on this final version?

Smart Card Advantages:

User Journey Steps:

Smart Card Advantages:

User Journey Steps:

Key things you learned Improvements

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