Top-line End to End Business Process: Smart WiFi

Customer/SAF Acquisition

Systems Used Responsibility

SAF Processing
Application Processing
Channel Portal Encoding / Account Creation Smart Sales
CSP Smart I.T. (CSP)
Service Order Creation

Smart MTI System Interface

Service Provisioning
Channel Portal
Service Portal
Provisioning & Access
Control System (PACS)
Smart NSD
Scheduling & Installation
MContractors / CCIs
Activation / Maintenance MTI Business
Systems
SCI MTI System Interface

Billing
Billing & Settlement Smart I.T.
ICMS

After Sales Support: Bill Inquiry / Technical Help Desk ePLDT

PACS
CCTS
 System Overview: Smart WiFi

PACS
SMS Broadcast
3 4 5

SAF/POI
1
1 2
1 2 4
4 5
3 5
Web Channel Portal FEP- Web Service CSP ICMS
(CP) Meridian

Revenue Upload

Sales / Payment Upload

Legend:
1 Account Creation
(CP-FEP-CSP) 4 Activation/Installation Feedback SAP
2 Payment Confirmation P
( ACS to FEP to CSP to ICMS )
(CSP-FEP-CP) 5 Credit Management
3 Scheduling (ICMS-CSP-FEP-PACS)
(CP to FEP to PACS)
 Smart WiFi Provisioning
Customer/SAF Encoding into Payment Collection /
Acquisition Channel Portal CPE Delivery

MTI ProdMgtCons MTI Business Systems

Provides the following:
- Coverage/Maps
- Installer Capacities
- Portal Access
- coordination/sales support
Smart Sales
Determines Target HHolds
Sales Call
Acquires SAF
Smart Marketing
Merchandising Materials
Marketing Activities/Programs
Smart Sales
Generates Info of customers for
Encodes in Channel Portal (CP):
collection/CPE delivery
- Customer Details
Manages various Systens:
- Mapping Info
- Updating of customer status
MTI Business Systems in Channel Portal
Captures Data
- PACs for creation of account
Transmits to Smart CSP
Smart NSD Scheduling
Smart CSP
Validates customer details/info
Generates Payment Ref#
Calls out to customers for
Triggers SMS advisory
collection advise
Speedex (courier)
Delivery of CPE to customer /
installer

Smart Logistics
Ensures CPE availability to
Speedex
 Smart WiFi Provisioning
Scheduling of Installation/ S.O. Closure
Installation Activation

Smart NSD Scheduling MContractors / CCIs MContractors/CCIs

Confirms install. schedule with
Subscriber
Plots schedule/Pushes S.O. to
respective installer
MTI Business Systems
Backend Systems:
- S.O. Creation in CP
- Generation of Acct#/Act Key in
PACS
Survey/Installation/Deployment S.O. Closure / Post Activation
of CPE at customer premises reports
Activation of account in
Customer Portal
MTI Watch Team
Closure of S.O.s
Ensures Compliance
MTI/Watch Team
Monitors installer activities
Smart NSD
Conducts Training Program for
installers
Evaluates installer performance
Conducts QA of installations
 Smart WiFi Provisioning
Billing

Smart ICMS
Account Creation
Bill Generation

MTI Business Systems

PACS:
- interfaces with ICMS
- status of connection/account
 Top-line End to End Business Process: myDSLw

Customer/SAF Acquisition

Systems Used Responsibility

Encoding / PLDT Business Zones

S.O. creation
Application Processing Account Creation SOCM
Channel Portal
PLDT ICMS

Service Provisioning Scheduling /

Channel Portal Installation Smart NSD
Service Portal M Contractors / CCIs
Provisioning & Access Activation / MTI I.T.
Control System Maintenance

PLDT MTI Interface

Billing &
Billing Settlement PLDT I.S.

After Sales Support Bill Inquiry / Technical Help Desk ePLDT

 myDSLw Provisioning
Customer/SAF Encoding into Payment Collection /
Acquisition Channel Portal CPE Delivery
S.O. creation
In ICMS

MTI Business Systems

MTI/ProdMgtCons
Provides the following:
- Coverage/Maps
- Installer Capacities
- Portal Access
- coordination/sales support
PLDT Business Zones
Determines Target HHolds
Sales Call
Acquires SAF
PLDT Marketing
Merchandising Materials
Marketing Activities/Programs
PLDT Business Zones
S.O. Creation in PLDT
ICMSEncodes in Channel Portal
(CP):
- Customer Details
- Mapping Info
MTI Business Systems
Captures Data
Collection/Scheduling
Processing
Generates Info of customers for
collection/CPE delivery
Manages various Systens:
- Updating of customer status
in Channel Portal
- PACs for creation of account
Smart NSD Scheduling
Validates customer details/info
Calls out to customers for
collection advise
Speedex (courier)
Delivery of CPE to customer /
installer
Smart Logistics
Ensures CPE availability to
Speedex
 myDSLw Provisioning
Scheduling of
Installation
Smart NSD Scheduling
Confirms install. schedule with
Subscriber
Plots schedule/Pushes S.O. to
respective installer
MTI Business Systems
Backend Systems:
- S.O. Creation in CP
- Generation of Acct#/Act Key in
PACS
Installation/ S.O. Closure
Activation
MContractors / CCIs MContractors/CCIs
Survey/Installation/Deployment S.O. Closure / Post Activation
of CPE at customer premises reports
Activation of account in
Customer Portal
MTI Watch Team
Closure of S.O.s
Ensures Compliance
MTI Watch Team
Monitors installer activities MTI Business Systems
Updates PLDT SOCM of
Activation status
Smart NSD
Conducts Training Program for
installers PLDT SOCM
Evaluates installer performance S.O. Closure in ICMS
Conducts QA of installations
 myDSLw Provisioning
Billing

PLDT ICMS
Bill Generation