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Diagnosis for
Change
McGraw-Hill/Irwin Copyright 2009 by The McGraw-Hill Companies, Inc. All rights reserved.
Diagnostic Tools
Diagnostic
Tools The image of the change
Images of
Managing
manager has an impact on the
Change types of tools that may be used.
Advantages
of diagnostic
The different images highlight the
tools
range of reasons why tools like
Diagnostic
these may be utilized they
Models:
-Organization
illustrate the numerous ways
-Components
change can be interpreted.
Readiness for
Change
5-2
Images of Managing Change
Diagnostic
Tools Simplify a complex situation.
Images of Identify priorities for attention.
Managing
Change Highlight interconnectedness of
Advantages various organizational properties (e.g.,
of diagnostic
tools strategy and structure).
Provide a common language with
Diagnostic
Models:
which to discuss organizational
-Organization characteristics.
-Components
Readiness for
Provide a guide to the sequence of
Change actions to take in a change situation.
5-4
Diagnostic Models: Organization
Diagnostic
Tools
Six-box organizational model:
The key focus here is on six variables purpose,
Images of structure, rewards, helpful mechanisms,
Managing relationship and leadership. This model is useful
Change to maintain awareness of all areas for
consideration even though one variable may be
Advantages identified as the main area for attention.
of diagnostic 7-S framework:
tools
The 7-S framework: this focuses on seven key
components that affect organizational
Diagnostic
effectiveness structure, systems, style, staff,
Models:
skills, strategy and superordinate goals. The
-Organization
interconnectedness of these variables is vital to
-Components
the success of change.
Star model:
Readiness for An organization is effective when the five
Change components of organizational design strategy,
structure, processes and later capability, reward
systems and people practices are in alignment. 5-5
Diagnostic Models: Organization
5-7
Diagnostic Models: Components
Diagnostic
Tools
Assessing the organization's readiness to
change can be a mediating variable between
Images of change management strategies and the
Managing outcomes of desired strategies.
Change
A perchance audit of the readiness of an
Advantages organization for change can provide an
of diagnostic indication of the likely outcome of a change
tools initiative at a particular point in time. Some
ways of doing this include:
Diagnostic Questionnaires
Models: Stakeholder analysis: This focuses on the position
-Organization of stakeholders in the change process and allows
-Components the manager to be better informed of how to
confront potential issues.
Readiness for Force-field analysis: This identifies factors that are
Change driving forces for change as well as restraining
forces.
5-9