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Managing Information Resources

Manage:
Data
Information
Knowledge

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Managing Information Resources

The Problem with Data:


1) Data in different data bases do not match
2) Data have different names
3) Data lack context
4) Data are erroneous
5) Data used by multiple applications but
inconsistent
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Managing Information Resources
Data Administrator:
1) Adjust data definitions
2) Control data which are shared among
applications
3) Maintain data quality
4) What is data quality?
5) What are the sources of data errors?
6) What are some typical error rates? 3
Managing Information Resources
Data Dictionary
1) What is a data dictionary?
What does it do?

Data dictionary contains the definition of each


piece of data.
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Managing Information Resources
Monsanto Example
1) Monsanto wanted to create thrust, honesty,
openness, initiative
It implemented SAP - which needs quality data
2) Data warehousing
3) Knowledge management
4) Data for DSS
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Managing Information Resources
Monsanto Example (contd)
1) Data Source - Transactions performed by SAP
2) Data Warehouse - Data from Internet &
external sources

Has Drill-down capability

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Managing Information Resources
Manage the Data
1) Applications use data sub-schemes
2) Logical data base description use schemes
3) Physical data base - has data pointers

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Managing Information Resources

Data Models
1) Hierarchical - parent/child
2) Network - multiple parent/child
3) Relational - Table Based
4) Object Orientation - Documents
Video
Voice 8
Managing Information Resources
Distributed Databases:
1) Local autonomy
2) No central site
3) Installations independent
4) Users need not know data location
5) Data can be distributed across installations

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Managing Information Resources
(Contd)

6) Distributed transaction processing


7) Hardware Independent
8) Various data bases are structure independent

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Managing Information Resources
Management Concerns
1) Data descriptions can indicate its value
2) Data location - indicates where it may be found
3) Document descriptions
4) Manage groupware data to enhance its value

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Managing Information Resources
Data Use
1) Who has access to what data
2) Cultural change needed to have people use
data:
values
attitude
expectations
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Managing Information Resources
Information Types
1) Internal Data:
Record versus Document Based
2) External Data
Record versus Document Based

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Record EDP Public
Databases

Word Industry
Document
Processing Internet

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Typical Information Technologies
Corporate Sources Used
Authority
Internal Transaction DBMS
Record-based Information processing Data
information system department Organizational dictionaries
units Enterprise
data analysis
techniques
Internal Administrative Corporate Word
Document-based Vice President memos, letters processing
information Word processing reports, forms Micrographics
center Reprographics
Records Text retrieval
management products
External End users Time-sharing
Record-based Corporate planning Public databases services
information Financial analysis Public networks
Marketing Analysis
packages
External Public literature Bibliographic
Document-based Corporate library News services services
information Catalogs and Environmental
indexes Scanning
Subscriptions Public networks
Purchased
reports

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Managing Information Resources
How to Manage Knowledge
1) Formalize tactic knowledge
2) Knowledge arise when people interact as by
using groupware
3) Need a culture to drive knowledge sharing

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