Kelompok 3

Information Technology Infrastructure Library

(IT-IL)
Service Strategy
Understanding
who the IT
customers are,
service offerings
to meet their
needs
 Assures that
services are
designed to meet
customer
expectations
 Focuses on developing
and improves capabilities
for introducing new
services into supported
environments
Focuses on
managing services
on ongoing basis
in supported
environment
Measures and
improves the
service levels, the
eficiency and
effectiveness
- Help internal auditors become
more comfortable with general
GTAG
IT control
- Providing overview of IT related
risk and controls
- Wiriten in a reader friendly
style for business
GTAG
 IT-IL GTAG

- Bagian Framework
- Framework - Cocok digunakan
- Best Practice Auditor Internal
penggunaan IT untuk memahami IT
dalam organisasi, - Dikeluarkan oleh
cocok digunakan IIA
Board Director
- Dikeluarkan oleh Uk
Government