Intra-city public bus transport

Price regulation
Safety regulations
Making alternate sources of transport expensive
Government Permits and pollution standards

Private bus services

Competitors Metro rail services
Shuttle services from private players
Private vehicles
Environment
Shared auto/ cab services

Suppliers
Investment in R&D to provide more fuel efficient vehicles
Training institutes for drivers and conductors

Customers
Demand for better services
Competitive and affordable fare
Measures of Organizational Effectiveness

Technical Approach
Internal Systems Approach
External Resource Approach

Drivers experience and Time taken for Occupancy vs

accident records arrival of revenue collection
Quality of buses replacement vehicle % of on-time arrival
Ratio of hybrid /electric Levels in hierarchy of Median delay time
buses to traditional fuel organization Fuel efficiency
based buses Reward/recognition Maintenance
Number of travel passes for performance frequency
Satisfaction levels of Feedback response Number of accidents
services time
Route optimization
Frequency of fleet
Number of break
update
downs