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2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Objectives for Chapter 11
Understand the general functionality and key elements
of ERP systems.
Understand the various aspects of ERP configurations
including servers, databases, and the use of bolt-on
software.
Understand the purpose of data warehouses as a
strategic tool and recognize the issues related to the
design, maintenance, and operation of a data
warehouse.
Recognize the risks associated with ERP
implementation.
Be aware of key considerations related to ERP
implementation.
Understand the internal control and auditing
implications associated with ERPs.
Figure 11-1
Suppliers
Customers
Figure 11-2
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2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Two Main ERP Applications
Core applications
a.k.a. On-line Transaction Processing (OLTP)
transaction processing systems
support the day-to-day operational activities of
the business
support mission-critical tasks through simple
queries of operational databases
include sales and distribution, business
planning, production planning, shop floor
control, and logistics modules
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2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Two Main ERP Applications
Business analysis applications
a.k.a. On-line Analytical Processing (OLAP)
decision support tool for management-critical
tasks through analytical investigation of
complex data associations
supplies management with real-time
information and facilitates timely decisions to
improve performance and achieve competitive
advantage
includes decision support, modeling,
information retrieval, ad-hoc reporting/analysis,
and what-if analysis
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2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
OLAP
Supports management-critical tasks
through analytical investigation of complex
data associations captured in data
warehouses:
Consolidation is the aggregation or roll-up
of data.
Drill-down allows the user to see data in
selectively increasing levels of detail.
Slicing and Dicing enables the user to
examine data from different viewpoints to
uncover trends and patterns.
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2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
ERP System Configurations:
Client-Server Network Topology
Two-tier
common server handles both
application and database duties
used especially in LANs
Application and
Second Tier Server Database Layer
Applications Database
Figure 11-3
Three-tier
client links to the application server
which then initiates a second
connection to the database server
used especially in WANs
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2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Three-Tier Client Server
User
First Tier Presentation
Layer
Figure 11-7
Table 11-1